Resort Details
- CiaoSavor the finest Italian specialties a la carte as you take your taste buds on a journey to the heart of culinary paradise. We've got your favorite table ready and waiting.
- FridaDiscover the fiery flavors and festive atmosphere at this unique resort culinary destination.
- Le Petit Couchon
Serving remarkable dishes a la carte, Le Petit Cochon features the finest ingredients for a delicious taste of the rustic French countryside.
- PizzetoStep outside and into a world of flavor with a wood burning stove, crispy brick oven pizza, salads, soups and pasta a la carte.
- The MarketEnjoy fresh and exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night.
- Toro
The good life deserves a great steak. Step inside and enjoy premium cuts of the finest steak and a menu of lavish dishes served a la carte.
- Various Lounges/Bars
With 9 legendary bars, you're never far from a refill. That's what being a Rock Star is all about. Raise a glass and toast to all things awesome as you live it up and take it through the night. Or, relax and grab a cool drink along the crystal blue waters and warm Caribbean sand with service by the pool.
- Sun Bar, the perfect place to raise a glass, the Sun Bar is located off the main lobby and offers exotic cocktails, old favorites and a premium selection.
- Martini Bar (Heaven Section), where you can enjoy classic martinis and a selection of top-shelf spirits, all just off the Heaven section of the Hard Rock Hotel Riviera Maya.
- Heaven Bar and Disco (Heaven Section), just steps from the main lobby, Heaven Bar and Disco features live DJ entertainment, the finest selection of international spirits, and the very best vibe in the Caribbean.
- Rhythm Bar (Heaven Section), part of the Rock Spa experience, Rhythm features a relaxing environment, premium cocktails, and international drinks just steps from the Cross Current pool.
- Juice Bar (Heaven Section), located next to the Body Rock fitness center, enjoy some of the purest fruit and vegetable mixes that Mexico has to offer.
- Lobby Bar (Heaven Section), the perfect place to raise a glass, located off the main lobby.
- Dive Bar (Heaven Section), just a few short steps from the main pool, featuring fresh beverages and light snacks.
- Float Bar, a pool side bar.
- Caffetto, featuring snacks, coffee, full bar and premium cocktails served until 11PM.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Baggage hold
- Bicycle rentals
- Children not allowed
- Concierge desk
- Elevators
- Exercise gym
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Baggage hold
- Bicycle rentals
- Children not allowed
- Concierge desk
- Elevators
- Exercise gym
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Parking†
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
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Please contact hotel directly for details on available packages.
† Fees may apply
- Bike rental
- Direct access to a beach
- Fitness center on-site
- General †Playground Paradise
Activities include playing in the giant ball pit, crossing the crocodile river, gliding on the mini zip line, and sliding down various slides. This is in addition to the obstacle structure we’ve had in operation for several months, which consists of an elevated obstacle circuit at 12 feet (3.65 m) high with varying levels of difficulty.
To use the obstacle course, slides, and soft play area, parents must read, agree to, and sign the Vibe City liability waiver. No child may enter the areas without the supervision of a parent or guardian. Children can use both amenities as often as they like, always following the instructions of Vibe City staff. The soft play & slides area includes 8 obstacles, 6 slides, plus a toddler area for children aged 0 to 3 accompanied by their parents. The large obstacle course features 17 different obstacles, 3 exits, and 1 entrance, all within a safe environment of nets and soft platforms.
The maximum capacity is 10 for the toddler area (including parents and children), 15 participants for the soft play & slides, and 18 participants for the obstacle course at the same time, plus 2 staff members.
Ages
Toddlers: 0-3 years old (always accompanied by a parent/guardian)Soft play & slides: 3-12 years old (liability waiver required)Obstacle course: 6-15 years old (liability waiver required)
Rules
•Children must be supervised by a parent or guardian at all times.•Remove shoes, loose accessories, and jewelry.•Socks must be worn while playing on the obstacle course.•Do not climb on the outside of the obstacles.•Rough play or pushing is prohibited.•No food, drink, or gum is allowed inside the area.•Play equipment must be used safely and correctly.•Staff instructions must be followed at all times.•Access to the obstacle course is not permitted for those with wet clothing.•Not recommended for individuals with heart conditions, back and/or neck injuries, or any other relevant medical conditions or disabilities.•In case of an emergency, contact a staff member immediately.•The obstacle course is subject to scheduled maintenance. - Hot tub7 Outdoor Hot Tubs, 2 Indoor Hot Tubs
- Non-Motorized Water Sports †- Kayaks- Paddleboats
Additional activities in the Fitness Center:
- Obstacle course
- Yoga Hut
- Aerobics room
- Spinning room - Pool
Central Pool
Exclusive to adult guests, the central pool at Heaven is the perfect spot to grab some sun, lounge, or cool off with never-ending cocktails.
Semi-Olympic Pool
Available at Heaven for all adult guests, this cross current pool combines relaxing currents with the all the style of Hard Rock.
Cross Current Rhythm Pool
Available at Heaven for all adult guests, this cross current pool features combines relaxing currents with the all the style of Hard Rock.
Heaven Indoor Pool
Located within the Heaven Bar & Nightclub, this indoor pool is surrounded by lavish style and undeniable opulence. - Spa †Located at Heaven for adult guests only and loaded with indulgent style, the Rock Spa® offers every guest a personal paradise and total Rock Star zen. Enjoy everything from massages and facials to renowned Hydrotherapy and peaceful surroundings. It’s no limits relaxation thanks to our qualified team of Spa Advisors and a full menu of tantalizing services.
- Tennis courtThere are 3 tennis courts onsite. There are 3 lit tennis courts onsite.
- Water activities †
Rockaway Bay Water Park at Hard Rock Hotel Riviera Maya
Hours of Operation*:
-10:00am to 6:00pm
-Snack bar: 11:00am to 5:00pm*Times are subject to change based on occupancy
Attractions:
• Attraction 1: 9 slides of different sizes for children and teenagers
• Attraction 2: 8 slides of different sizes for children
• Attraction 3: 6 high-speed slides for teenagers and adultsDetails:
• Minimum height for slides is 3 feet 5 inches
• All children under the age of 8 must be supervised by an adult
• Poolside snack bar available
- Golf †Golf course located within 10 miles of the property.
- On-site EntertainmentThere are schedule theme parties throughout the week.
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
22384 reviews
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Jan 22, 2025Really gone downhill…
This is a very different resort than it was 4 years ago. It’s really gone downhill. Our room was good until the ceiling started leaking water. We called maintenance and they never came and the next day the ceiling opened up from the water damage and it was filled with black mould. It took half a day of our vacation to switch rooms and after all of that we were put into the same room category which was a bit surprising. Our 11 year was so excited for the water park. He spent days researching the slides on youtube and when we got there we were informed only 1 big slide was open. The rest were closed and he is too big for the toddler area. Apparently they have been closed since November. He was super disappointed and if we would have been told this when we booked, we would have chosen another resort. The buffet was closed for the week which created super long line ups because the entire resort was forced to go to restaurants. The food in general was just OK. For example, we ordered chicken tenders (loved them at HR Cancún and HR Punta Cana) and instead we got a chicken burger cut up. Lots of cutting corners. The legendary sales reps were super annoying. To the point we avoided the main lobby because as soon as we went in there they would follow you around trying to get you to attend a breakfast. Once of them even pulled us to the side and said he would give us $150 out of his own pocket if we would help him out and attend it. This is definitely not a 5 star resort anymore and for the amount we spent to come here we were pretty disappointed. Unfortunately our hard rock days are done.
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Jan 22, 20255 star concierge service and after sale
Couple a bad experience but the take care of after it amazing they did everything to make me happy and actually made me forget it and will defenetly will go back there I recommend this hotel to anyone daily and couple super …………………………………………..
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Jan 21, 2025Heavenly Honeymoon
My husband and I had an amazing honeymoon at this Hard Rock Resort! We stayed on the adults only, Heaven, side and enjoyed our room, pool access, the beautiful water and beaches, and the dining! Our butlers, Naef and Samantha, were also so wonderful and accommodating! They sent us a few treats as they knew it was our honeymoon which made us feel extra special. We opted to not do any excursions on this trip, but never felt bored or like we didn't have anything to do on the resort for the 10 days we were there. We would recommend the spa as it was beautiful, clean, and so relaxing and safe their spa staff was very knowledgeable. We also took advantage of the nail salon and got mani/pedis. I wish their nail polish selection was a little larger, but they had the basics. We also had a great time doing an escape room, I believe there were 3 to choose from and we chose the most difficult one. We definitely would have gone back to play the other two rooms if we had time. Overall, we had an amazing and relaxing time and we were sad to leave. Thank you to Naef and Samantha for helping to make our honeymoon special!
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Jan 19, 2025
We go for the sun, we return for the people.
As we get ready to once again travel back to the Hard Rock Riviera Maya in less than a month, I figured that I’d finally write my review from last year (February 14th to the 21st, 2025 ). Better late than never I guess. That trip, was our fourth time visiting the HRRM in the past five years (we only skipped 2021 due to Covid). Though our numbers over the years have changed (ranging from 13 to 21 people, with children’s age running from 3 to 17), our affection for this resort has not. Returning to vacation at the HRRM has always been such an easy choice for our entire group to make, as the resort truly offers so much to do for each one of those traveling with us. The rooms have always been clean, cool, and extremely comfortable. The restaurants offer all a wonderful variety of delicious options. The lobbies, their bars, and vibe city continue the days fun with entertainment from desert to the end of the night. As great as all of these have been though, what really makes our Holiday wonderful and so memorable, year after year, are the special and extremely hard working people who work there. Last year was no different… During last years stay at the HRRM, we had the pleasure of encountering an extraordinary staff member who seemed to be everywhere at once. His name is Ricardo Puc, and without exaggeration, his exceptional dedication to his work truly left a lasting impression on me as well as my entire group. We met Ricardo at the Roja pool, right after we checked in, as we made a beeline for our first dip. He was so pleasant, so welcoming, and so efficient. As our group of 8 adults and 6 children started to assemble, he quickly learned, and remembered, all of our names as well as our favorites. His attentiveness and knowledge of the resorts offerings were so impressive, making excellent recommendations that perfectly suited all our tastes. Every morning after that, even before seemingly starting his shift, he’d visit our area, with an already stacked tray of drinks, checking that we had everything we needed for a relaxing day by the pool. His ability to anticipate our needs (I’m pretty confident I never even had to ask once for a refill) was exceptional, making all the adults and children in our group feel like “Rock Royalty”. His enthusiasm and energy was contagious, making every interaction with him a delight. He shared interesting stories about the resort as well as his country. The genuine love he had for his job was evident in every gesture and conversation, creating such a vibrant and enjoyable atmosphere around the pool area. To our sadness, after a few days into our trip, Ricardo was rotated to the lagoon, but Ricardo being Ricardo, he went out of his way to help his replacement learn our individual orders, as well as explain the new cocktails a few of us had recently created. It’s people like Ricardo Puc that keep us coming back. If fact we had such a fantastic time, we rebooked before even leaving the lobby. In less then one months time, I will be back at the HRRM once again with my family and Group. I’m sure hoping to see some familiar faces of my friends from years past. If so, I’ll know it will be the best holiday yet!
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Jan 19, 2025
Best trip ever!!
The service is impeccable! This is one if our top favorite HR resorts. We come to this one often, mainly due to the location and the people. We came with 14 friends and family for my husbands 60th bday. The entire resort made it so very special and memorable for us all. First of all we came back to request our favorite butler Mafer, who goes above and beyond for you. We were so happy and glad to see her again. And our other butler Paola was just as wonderful. Both of these ladies are top notch and we will always request them going forward. They went out of their way to make my husband and friends feel so special, like royalty! They spoiled us for sure, from our decorations, cabanas, dinners, room service, any request we had, they took care of it! They always kept us informed of daily communications, photos, events, reserved pool loungers and bali beds, spa, excursions etc. We cant say enough about them both! Paola and Mafer are a great team!!! They are so friendly, funny and sweet! If you really want the best, these two will make it happen! They really worked so hard for our big group, without any issues. The pool and beach concierge and waiters like Ekam, Jorge, William and Alex were awesome. April and party crew at pool made my husbands bday the very best ! Armando at the Zen teppan restaurant was so fun and talented. The Awaken Your Senses dinner was superb. Thank you Fernando and team. And Jose, the very best golf cart driver ever! He was there for us anytime we needed him, like our own personal limo service. The service, food, views and entertainment are all A+!!! All we can say is WOW!! Such a great trip! Thank you HRRM! The very best trip, yet again! We’ll be back soon!
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- Advisory- The hotel has an Adults Only Concept. The hotel will not allow any children under 18. - The hotel is located on the ocean but it is on a lagoon style beach. There is a beach inlet located in front of the hotel. - Spa treatments are not included in the vacation price. Fees apply.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryThe Heaven Eden is officially open and the guests that are staying in Heaven Eden will have access to the new adults only section. • Building 1 • Building 2 • Eden Beach • Eden Pool • Wai, Umo, Faro, Petit Cochon Adults staying in Hacienda can access to (Wai, Umo, Faro, Petit Cochon) of Heaven Eden for dinner and guests staying in Heaven or Hacienda will have access the areas as family friendly, Heaven Lobby, Spa, Posh and Body Rock.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet policy : Pets Allowed:
A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.