Hilton Aruba Caribbean Resort & Casino

Customer ratings & reviews

TripAdvisor Traveler Rating

3380 reviews

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  A Deep Disappointment at Hilton Aruba: A Stay Far Below Expectations

  As a frequent traveler with high standards and extensive experience in luxury hotels around the globe, I rarely feel compelled to leave a negative review — but my recent stay at the Hilton Aruba Caribbean Resort & Casino demands full transparency for future guests. I booked a room advertised as having a partial ocean view, only to find that the view was dominated by a large, unsightly rooftop covered in gravel. Yes, you could see the ocean — but only beyond the harsh visual of industrial stones, a far cry from the serene setting shown in the promotional images. One of the most frustrating aspects of my stay was the beach access system. If you’re hoping for a shaded spot, be prepared to reserve it at least a day in advance, sometimes more — something that is not mentioned when booking. And if you’d like to relax in one of the front-row spaces near the water, you’ll need to pay an extra fee. At a property that charges around $1,000 per night, this nickel-and-diming approach feels excessive and frankly disrespectful. Adding to the disappointment, the hotel is currently undergoing extensive construction, which affects the overall atmosphere significantly. Instead of unobstructed tropical views, much of what you see are active worksites — again, this was never communicated prior to arrival. One of the key reasons I chose this hotel was its fitness center, as I make it a point to exercise every morning. Unfortunately, on March 26th, the gym was completely closed due to a power outage affecting the hotel. No prior notice was given, no alternative was offered — just a shrug and an apology. But perhaps the most unacceptable moment came at checkout, when I was told there would be an additional 15% charge added to my total because I had booked through a third-party platform rather than directly with Hilton. This was never disclosed beforehand and came as a complete surprise. Penalizing guests for using mainstream travel sites is not only unethical — it’s bad business. In short, Hilton Aruba feels like a property coasting on its brand name rather than delivering a truly premium experience. The inconsistencies, hidden charges, and lack of transparency left me with the distinct impression that guest satisfaction is secondary to profit. If you’re planning a trip to Aruba and expect a seamless, high-end stay, I strongly recommend exploring other options. There are far better resorts on the island that offer real value, honest service, and a true sense of luxury.

  Mar 27, 2025
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  DO NOT STAY AT HILTON ARUBA!!!!!!!!!!

  THIS TRIP WAS A DISASTER! First of all you all should know that the Hilton is doing MAJOR construction on both sides of the property. On one side a 7 story addition to the hotel is being constructed and on the other side a new restaurant and spa addition is being built. The spa addition is literally 10' from one of the pools. The noise from the riveting on the new construction was so loud that the hotel decided to get a DJ to play music around the pool to drown out the construction noise, well the music had to be so loud to cover the construction noise that it was hurting our ears. We went down to the beach to get away from the noise but it was just as loud down there too. When I booked my king bed room it said I would be in Tower 1 facing the ocean. Well when we arrived we were placed in Tower 2 facing the new construction and construction workers looking directly into our room. I called immediately down to the front desk to ask to be moved, they refused saying they were booked until Friday(checked in on a Tuesday). This room cost me near 6k for the 7 nights and we were placed in a room that should have been discounted tremendously due to the construction. I was told they could move us on Friday, so we waited till Friday and called to see when we would be moved only to be told that they could not move us until the next day. Needless to say I was outraged. What did the hotel do for us to compensate us????They gave us a $200.00 credit...that is ALL they did. Nowhere on the Hilton website did it state that there was any construction going on, if it did say that we would have stayed elsewhere. I will NEVER stay at a Hilton Resort again because of this experience!!!!

  Mar 25, 2025
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  Always A 5

  The very best staff to start with. Wonderfully clean resort with a large number of activities to choose from. Great buffet breakfast, cabanas , dinner , bar and beach. Been here 4 times and cannot wait to get back. We also love the convenience to the many restaurants and shops across the street.

  Mar 22, 2025
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  Fantastic vacation in Paradise!

  We absolutely loved this hotel. As people have mentioned in other reviews, the customer service is excellent! There is definitely a lot of construction going on, but honestly, we rarely noticed it. I can see that depending on where you stay, and where you rent your palapas and cabanas, it could be more or less apparent. We rented Palapas 80 and 81 and could really not hear any construction at all. If you rented lower number ones or higher number ones you would be much closer to the construction. We stayed in the Palm Beach club, which was definitely worth it for our family. The wonderful ladies up there provide top-notch customer service, especially Vicky and Kimberly. I wish I could remember the chef’s name because he is absolutely wonderful and does a great job with the food up there. I am actually sad that we made dinner reservations most nights because the food was so good at the nightly reception that we could’ve just eaten there. The breakfast was also amazing! It felt like having breakfast on a European vacation every day. Staying at the club level has a lot of perks, including 25% off cabana and Palapa rentals. The only negative thing about the club level is the elevator is kind of a pain and you can’t take the stairs. If you aren’t going to take advantage of eating and drinking up there for at least a couple of meals it’s probably not worth it. Our double queen room was very nice and pretty spacious for a basic room. I wish there were more options for suites which would have been a better set up for our family. Housekeeping did a good job, and I left an item there, and they were very helpful in getting it back to me. The beach is absolutely beautiful, and we really enjoyed the Palapa rental. The resort offers a lot of activities, and we enjoyed the paddle boarding and visiting the birds. The resort is in a great location and it is easy to walk into town, and to other properties on the beach. We had an amazing dinner across the street at Giannis, but be sure to book reservations in advance if you go there. We really enjoyed the hotel restaurant as well, although it was definitely quite expensive, significantly more than the other meals we had off property. The hotel bar is a really nice place to sit at night, and they have a wonderful DJ who plays a nice mix of music. We traveled with four families and there was something for everyone. We felt extremely safe on and around the resort. We hope to return again when the construction is finished because it looks like it’s going to be amazing.

  Mar 22, 2025
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  Oscars Market Hilton Aruba Staff

  I just visited the Hilton in Aruba for the first time and I had an amazing time. However, I will say without a doubt, the highlight was getting to chat with Yuly and Juderka in Oscars Market late a night. They are soooo welcoming, wonderful, and are the best “therapists”❤️ you could ever ask for! They are wonderful people and I would return just to be able to say hi again!❤️

  Mar 19, 2025