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4087 reviews
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Nov 21, 2024Regret my first vacation with grand kids as their dreams to play on beach did not come true.
This is my 4th time all inclusive vacation to Cancun so I can compare very well. I booked 2 rooms for 4 nights believing in Hilton and being close to the airport as I was accompanied by two grand kids 4 and 2 years old, but was totally disappointed to find out it as a swamp. No beach and you can't go into the ocean as there are crocodiles, jelly fish and stingray signs displayed. We were allotted rooms far from kids pool and play area which made us walk a lot and the rooms were also above the parking lot so lot of noise disturbing our wee hours sleep. Food did not had much variety and quality of buffet food was not up to mark. Staff were not attentive to our expectations. Pools were not cleaned properly. Kids corner is only for 4 and up and very small area for toddlers to play.
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Nov 20, 2024Excellent hospitality
Me and my girl had a wonderful vacation in hilton cancun all inclusive resort. The customer service is excellent. Everyone is so friendly but I want to give a special thanks to Nain hau, he was super charismatic and serviceable all the time, thanks!!
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Nov 20, 2024
Looks upscale, but average hotel
Rooms are fine. Not much activities offered. Pools are good. Hot tubs do not work. Looks like hot tubs never worked in past 1 year. Even the employees who work here do not know when the hot tubs last worked. Cooler days, hot tubs is a must. Restaurants are average. Service also average. I wouldn't stay here again. For the same room at higher floor, I had to pay extra. Too far from hotel zone. No easy access to hotel zone or playa del Carmen. Gym is good.
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Nov 19, 2024Outstanding hospitality
The staff is what puts this resort above the rest! Vianey, Dulce and Daniel exceeded my expectations and made this a truly remarkable vacation. Food was great, rooms clean and large but the staff are next level! Thank you for a great week, we will be back
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Nov 18, 2024Terrible hotel!
What a nightmare! They didn’t honor the room upgrade for being a Hilton gold member even tho the rooms were available! Once we walked in, the bathroom was leaking water everywhere. Keys didn’t work 3 times! Power outages 3 times! Ac didn’t work. Please save ur money and book elsewhere.