Location
Kapaa{{title}}
Resort details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee Inclusion:
• High-Speed WI-FI Internet
• Local & Long distance Telephone Calls
• Use of Coolers, Towels, and Beach mats available at the Concierge Lounge
• 2-hour Bike Rental
• 24 hour Fitness Center Access
• Access to Safety Deposit box located at the Front Desk
• 2 for 1 golf at Hokuala Kauai’s ocean golf course
• Hawaiian Cultural Sunrise on Monday, Wednesday, & Friday
• Weekly cultural activities
* * Resort Charge Includes:
* Live Music Entertainment
* Resort Activities ; Cultural Sunrise ceremony
* 2 Bottled waters daily
* Cooler , Beach mat & beach Tower rentals
* Ukulele classes and lei making classes
Resort charge offerings are subject to change throughout the year. Partners will be notified via writing of any changes to the resort charge offerings. Offerings are available based on travel date, not booked date.
Customer ratings & reviews
TripAdvisor traveler rating
1785 reviews
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Nov 13, 2024Nice and clean with a very relaxing atmosphere
We stayed at the Hilton Garden Inn Kauai Wailua Bay for the last few days of our multi-island honeymoon trip. After checking in and making our way to our room, we were surprised to find a card, bottle of sparkling wine on ice, and chocolate covered strawberries for us. We popped the cork, poured a couple glasses, and headed out to our lanai to enjoy a drink and our strawberries. We had the perfect view of the ocean as we enjoyed our gift. Mamahune's Tiki Bar was maybe 100 feet from our lanai and we enjoyed a nice dinner there the following night. Our room and bathroom were clean, the bed was comfortable, the staff was helpful and friendly, and the hotel was in a great location to easily catch an Uber or Lyft to anyplace you wanted to go. We even got a chance to feed the koi in the pond one evening. This was a perfect place to spend a few relaxing days at the end of our trip.
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Oct 22, 2024TOTAL WASTE OF TIME AND MONEY!!
100% false advertising, do not go to this luau! We wasted $600.00 for a”luau” that was in doors with cold horrible food. I felt bad for the 7 or so performers putting on this show. This show is a scam!! I’ve been to a few luau’s and this is not one. I wish I could give a 0! DO NOT WASTE YOUR TIME or MONEY!!
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Oct 22, 2024
STUCK IN KAUAI . Reservation canceled by HIKTON!
This review is not so much about the hotel but more on the administrative side specifically RESERVATIONS. We booked a room here since May 2024. Our stay was booked Oct 21 to 25, 2024. We booked with a live person and not on line. Long story short, when we arrived we were told our reservation was cancelled. Shock and upset, we called the reservation and we were told that I did not confirm our reservation (which was already partially paid). It didn’t make sense to me why I have to confirm a CONFIRMATION. Plus the fact that if they did cancel it, why didn’t they send me a CANCELLATION NOTICE? That should be the right thing to do. Or leave me a message that if I don’t confirm that my reservation will be canceled. They did try to accommodate us by offering us to stay in KONA. I asked if they can pay for our flight and of course, they are not going to do that. The first representative ended up hanging up or disconnecting our call and we called again and spoke with another representative. After telling her our issue, there was no accommodation she could offer us. She did extend the reservation to be available for use til next year, DEC , 2025. Needless to say, we were STUCK in KAUAI with no place to stay and this is at 3 pm, Hawaii time.
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Oct 21, 2024
Love Hilton Garden Inn
Hilton for the stay! This is my favorite place to stay on Kauai, the Hilton Garden Inn. The staff and facility are amazing, very friendly and helpful. You can walk to the beach and walk for miles on the beach. Great central location. So many fun things to do in Kauai.
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Oct 16, 2024
DO NOT STAY HERE
After traveling all day to get here we get checked into our room only to find it not even cleaned. Bed was messy like someone just got done sleeping in it. They switched us to another room which was handicap accessible but the shower head mount was broken so you had to hold the head the entire time. You pay a 25.00 daily resort fee which includes 2 water bottles daily. We stayed 8 days and never received any. We got housekeeping three days out of eight. The pool was closed for two days as they were cleaning it. I can only assume someone complained as it looked like a swamp. They only had 6 lounge chairs all of which were stained and in need of replacement. The pictures make it seem as ya right on the beach which it is not. The beach access is a community park full of people. The waitress at the Tiki bar was a complete biotch and should be fired. We had her three times and she got worse every time we got her. The photos also make it look like you have a balcony but it just a window you can slide open. The ac unit in the room was noisy and sounded like it wanted to blow up. The coy pond was so full of scum I’m not sure how anything could survive in it. One of the women at the events counter was also a biotch that clearly hates her job. I stay at Hilton often on holiday but this place should never be called a Hilton. Very disappointed with my stay and would recommend you book elsewhere.