Hilton Grand Vacations Club Ocean Tower Waikoloa Village

Customer ratings & reviews

TripAdvisor Traveler Rating

741 reviews

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  Beautiful resort in Hilton Waikoloa

  If you are looking for a place to spend a few wonderful days, you definitely have to go to Hilton Waikoloa. The hotel has an excellent location, beautiful amenities, such as the lagoon, where you can swim with the turtles and see dolphins, also a number of different colorful fish, but above all feel the sea breeze, the peace and tranquility that there is unbeatable. The beach with volcanic rocks is beautiful, a little difficult to access but it is definitely worth swimming. If we had to go back to Hawaii, this hotel would be my first choice.

  Sep 11, 2025
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  I wanted to be in love with this resort but I really wasn't

  I wanted to be in love with this resort but I really wasn't. Cons: The room we were given was not updated. We went as part of a sales presentation for a timeshare and we got a great rate, however, the room was dated and housekeeping only came 1 time during our 5 night stay. We were told that owners who book accommodations receive daily housekeeping but not the people who are there for presentations. There was a cup in one of the water features in front of our balcony and it stayed there the entire 5 days we were there. Our room was clean. The lotion was low in the dispenser and we ran out mid-stay. Housekeeping was called to bring us towels and more coffee pods and they were responsive. The main issue is that this resort is so far away from the main lobby of the entrance of the resort village and it takes 15 minutes train ride, so you end up having to walk 15 minutes or you have to wait for the tram which can take 20 minutes of waiting and then another 15 of riding. It was really annoying! Parking is super expensive. $48 / day for self parking or $55 / day for valet. Tried to use our hotel room key for parking, that didn't work so we paid at the kiosk. They still tried to charge parking to the room but we did get in touch and they removed that $240 charge. The restaurants were too expensive for us to make us of. $38 for a pizza and $55 per person for breakfast is not what we are about while on vacation. We found some local eateries that were fabulous and fun and more in line with our budget. Again you would need a car to get to the places we ate at. We spent more time off the resort exploring than on it. They don't tell you this as well but they will want to pre-authorize $100 / day of your stay for incidentals. So we had to charge $500 to our credit card which is more than I am used to. Even the nicest Hilton do not preauthorize that much for a multi day stay. Pros: We really enjoyed the swimming pools at Ocean Tower. The lagoon is cool but we didn't swim in it because we saw a reef shark swimming in there and were concerned about safety. Easy access to nearby beaches! We spent a day beach hopping! We really liked the view from our balcony, it was stunning! The resort wasn't crowded in September. We saw cool wildlife in the lagoon!

  Sep 08, 2025
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  Average - Likely Not to Return

  We vacationed here with a discounted package that required us to attend the timeshare sales presentation. The presentation itself was fine, we went in open minded but ultimately what they offered didn't meet our needs. The presentations are 1:1 not in a group setting. Didn't feel pressured to buy. Resort Pros: - Beautiful, well landscaped grounds - Ocean View room, view was spectacular, room not so much Resort Cons: - We had an unrenovated room in Ocean Tower, it's basically a motel room - Only 1 of 2 trams are working, boat service out of commission - average wait time ~20 min - If you have mobility issues, this place is not for you, walking distance to anywhere 12-20 min, need to factor this in when getting to your car - Parking $48/day, Valet $55/day - Minimal restaurant options and they are expensive, food average. Only 2 restaurants are open for dinner on Sunday and Monday, possibly one more at King's Land but didn't confirm this - need to drive to get to - Coffee shops close early - Not a fan of the trapped dolphin pod at Dolphin Quest

  Sep 07, 2025
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  Very enjoyable location - but know what to expect

  I think the key to enjoying the Hilton Waikoloa Village is setting your expectations in advance. This is a massive property with lots of options for pools and the large lagoon. There are many reviews that complain about the distance and time to get from one spot to another - just be prepared and remember that you are there to relax, not rush! Highlights - the lagoon with lots of green see turtles, various types of tropical fish and even eagle rays coming and going. Great spot for some easy snorkeling or just floating. - multiple pools, lazy river, waterslides - Great ocean views from most rooms in the Ocean Tower - Renovated rooms in the Ocean Tower are well appointed Challenges - Very expensive parking that is a 15 minute walk (or more for short legs) from the Ocean Tower - Limited food options on site. We arrived after 9pm and had to order Dominos Pizza. And had to walk to the front entrance (15 mins) to get it as there is no way to get it to your door at the Ocean Tower. $15 for black coffee and bagel for breakfast, or $55 for the buffet. Be prepared to pay. - Shuttle to the Kings and Queens marketplaces is $5 per person each way - The on resort tram is slow (which is ok) but only one of the trams was working so it would be about a 45 minute wait if you missed it. Only one of the transport boats was running (even though there are a half dozen tied up). The on resort transportation problems would be a lot less of an issue if they just used the resources they have.

  Sep 03, 2025
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  It’s a few great people who outshine an experience

  I recently stayed at the Hilton Waikoloa Ocean Tower, and before my visit I had a disappointing phone experience with a rude front desk person. Thankfully, Cheree and Sunsha quickly turned that around. Long before I even arrived, they spoke with me on the phone, reassuring me that everything would be taken care of — and they absolutely followed through on that promise with kindness, compassion, and understanding. When I arrived, Heillie at the front desk welcomed me warmly and made the check-in experience beautiful. Cheree and Sunsha even came to meet me personally, making sure that everything was perfect and that I was more than taken care of upon arrival. Their thoughtfulness and compassion made me feel valued in a way I will never forget. At the Orchid Pool, Maui provided wonderful cabana service, making the day feel effortless and relaxing, while Catherine stood out with her attentive and caring wait service. I travel often, and it’s easy to feel like just another guest when visiting large resorts. But these few people made all the difference — they made me feel seen, cared for, and truly valued. They are true diamonds in the rough, and they turned my stay into something truly memorable.

  Aug 26, 2025