Hilton Grand Vacations Club Ocean Tower Waikoloa Village

Customer ratings & reviews

TripAdvisor Traveler Rating

731 reviews

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  Outdated resort with a beautiful view of the waters

  Outdated resort with popcorn ceilings & worn carpets. Switched from 1st floor rooms to 2nd floor, where rooms were a bit better with newer textured carpets. Room conditions did not bother us as much until we found a few cockroaches crawling in bathroom and desk. Otherwise, would’ve been a nice resort location wise where it is right by the waters.

  Apr 04, 2025
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  Beautifully lanscaped, relaxing, pricey food, no beach umbrellas

  We stayed here 5 nights at the end of March 2025. We got a great deal as Hilton Vacations Club owners, all we had to do was attend a presentation. We took a taxi to Hilton Ocean Tower, but was dropped off at Hilton Waikoloa Village, when I asked the driver, he said that is where they drop off. So we went in to the front desk, and there was a sign that said we had to take a tram to Ocean Tower. There's actually no public roads to that building that we could see. So we only waited a short for the tram to arrive. It was a slow tram, but took us to the Ocean Tower main building. It had a few low steps up, and there was a ramp on the side, which we used to roll our luggage up. The front desk was friendly and asked whether we wanted a room by the elevators. I said I preferred a room with a nice view. Our room was a long walk from the elevator, but we did indeed get a nice view of the golf course, and a more than peekaboo view of the ocean (you can see it from our balcony). The place was very clean, I think it was recently renovated. Since it's not the peak season, the boats were not running. It looked like it would have been a lovely mode of transportation around the resort, but we were happy that the resort was not crowded. It's past lunchtime, and we were hungry. Finding food here was not straightforward. I tried to walk to the Lava Lava Beach Club, and later found that it was almost 2 miles down the road from the other end of the resort. It would have been a decent walk, as 3/4 of the grounds is built up now. We took the resort tram to the other end of the resort, but it was still too far for us to walk. So we went for a meal at the Lagoon Bar, and got to watch people interacting with a friendly dolphin. The fries were great, but otherwise the food was mediocre and pricey, but the location and views are amazing. There were plenty of lounge chairs around the ocean front and pools, but there were no beach umbrellas. Only a few of the lounge chairs had partial covers. There were also not too many cabanas around. The pools were beautiful, long and naturally landscaped to look like lagoons and rivers. Breafast buffet at the Waters Edge had a lovely view of the resort lake area, and prices were average, but for that price, I expected a manned omelette station. The fruit was plentiful, and the Hawaiian papayas were sweet and delicious. The choice of food was limited at the resort, but there is a $5 shuttle that goes to Kings Shops, Queens Marketplace, and the Lava Lava Beach Club, where there are a lot more choices. Our 5th floor studio is nice, and has a small balcony where we sit and see a partial ocean view and a view the golf course. It was a small kitchen with a full size refrigerator, microwave, toaster, electric kettle, plates and utensils. The sink was a little odd, as the hot water comes from a stationary spout in a corner, while the cold water is a wide spray hose. Took me a while to figure how to wash dishes with this getup. As for wildlife, we weren't looking very hard, but we saw a pair of white cranes that were outside on the lawn, a wild parakeet, and a mongoose. And every evening, we hear a loud colony of birds that seems to be living inside the Ocean Towers area. It's harder to find a tour that leaves from Waikoloa Village in the off season. The tour I booked was canceled due to lack of people, but the tour operator was kind enough to help me find another. On the tour, we found that the Big Island of Hawaii has strict light pollution rules, so it would be a great place to view stars. If and when we come back, I will definitely try a stargazing tour. We took a round the island tour and visited the Kilauea volcano. The scenery is breathtaking, we saw waterfalls, a dramatic coastline and walked in a rainforest. We were lucky to have balmy weather with a light breeze the whole time. But I'm told it's rare for them to go for an entire week without rain. The resort is on the dry side of the island, so maybe that's why we have more sun. The resort is beautifully landscaped, and big enough not to be boring if you go walking. The only thing that jarred with me are their statue choices, which around Ocean Towers are mostly Asian dieties from different countries. I wonder if they have a battle royale at night when we're asleep. I would have much preferred sculptures from Hawaiin artists, or even sculptures of sea creatures like turtles, whales, dolphins, plants, flowers, and surfboards, instead of statues from other cultures that have very little to do with Hawaii. I think I would have been content to just enjoy the resort and scenery the whole time. Off season feels quiet and we often had a tram compartment to ourselves. It feels very much like paradise. It's a great place to unwind. Conclusion: I really enjoyed the resort, and wish we could stay a few more days. It'd be more perfect if every lounge chair had it's own umbrella. Food is great (as long as we have access to local restaurants via the shuttle). And I hope they improve the choice of sculptures they put in the landscape one day.

  Apr 03, 2025
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  It's a very nice, albeit huge complex.

  The Hotel is huge with several properties contained within the large area. There are many representations of quality Asian Art shown along the long footpaths between the buildings. It's so large that a tram is available for transport. It is slow, to be fair, but you certainly appreciate it. The swimming pools are nice and overall, the ambiance of the place is very pleasant. We had a proper suite with a full kitchen and enjoyed very nice sea views. Swimming in the open ocean is impossible as it is full of lava rocks, but there are salt water lagoons where you can swim. Very accommodating staff, the self parking rates of USD $48/day is rather rude, but the land is privately owned and it's truly nice work if you can get it. Hilton has tried for years to buy the carpark land off of the owners, but to no avail.

  Mar 26, 2025
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  Incredibly rude, condescending sales staff

  My wife bought a 5 day stay at the Hilton Grand Vacations Waikoloa village Sept 2024. Since then our lives change because of my VA disability, and I was forced to retire early. The Hilton facilities were amazing, however, the sales staff were horrible. They start off they're presentation stating there is no pressure to buy, that changed immediately after the presentation, I explained to the sales person that we initially wanted to buy into the timeshare, but because of my disability and forced retirement our finances had changed significantly. He didn't care, he just kept pushing and pushing, he wouldn't stop, it was extremely high pressure, I reminded him that in the presentation they said it wouldn't be. He finally got through his spiel and got his finance manager, he was very INSULTING and CONDESCENDING, with a very rude tone said to me, "You don't know what you're finances are going to be! Good luck! They didn't care that I was a disability veteran, that I was forced to retire so my finances had changed, they were almost hostile because I wasn't buying a package right then. So unless you enjoy extremely rude, condescending, high pressure sales people, don't go.

  Mar 25, 2025
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  A lovely stay

  We stayed here as part of a timeshare presentation with an offer of 5 nights for a very reasonable price. We were very hesitant because of all the bad reviews on TripAdvisor. When we arrived we dropped our luggage in the main lobby, my husband parked the car in the parking lot and joined me 5 minutes later. Very easy parking. We took the tram with the luggage to ocean tower , the rest of our stay we walked, a very easy walk under a shady walkway. We were happily surprised by a large room with a beautiful ocean view on the third floor. The room is one of the non renovated rooms, but it is perfectly comfortable and we enjoyed a lot of time on our balcony with a stunning view. The resort feels spacious and not overly crowded and the sunsets from our room were amazing. We saw turtles and all kinds of fish in the lagoon. We did not eat here, but found some local restaurants off the resort. We also enjoyed poke bowls from the supermarket nearby. Overall a wonderful stay at a great price. Definitely recommended!

  Mar 01, 2025