Hilton Moorea Lagoon Resort and Spa

Customer ratings & reviews

TripAdvisor Traveler Rating

4969 reviews

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  Moorea Hilton French Polynesia

  This is a beautiful hotel, we stayed at one of the over the water bungalow's. Staff is great and very helpful with the exception of the hostesses at the main restaurant. Check-in and check- out is cumbersome. It was expensive but was worth the money (3 days close to $ 3.000.00) includes breakfast with AmEx. Following happened though: I made my reservation and paid for it through American Express which gave me a $ 100.00 hotel credit. The hotel did not inform me of this credit. I checked into this hotel on January 24, 2025 and checked out on January 27, 2025. I was informed, at the time of checkout, that I had a credit of $ 100.00 that was issued for restaurants', spa services, etc. Before I left the hotel, I spoke with the hotel reception desk manager and informed him that I was going to dispute one of the restaurant charges, which is less than $ 100.00 and was on my husbands credit card. I requested that the $ 100.00 credit to be applied to this dispute. Hotel refused to refund the $ 93.48 restaurant charge to my credit card company.

  Mar 30, 2025
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  Wonderful over water bungalow experience

  After staying the first two nights at the Hilton in Papeete, we booked an over water bungalow at this property for four nights and enjoyed it very much. The bungalow had a floor window in the area of the coffee table to observe the under water world. The bungalow also featured a staircase leading to a platform to step into the lagoon, equipped with a shower. This was perfect for swimming, snorkelimg and observing fish in and around the reef components. We usually went swimming/snorkeling in the lagoon early morning and before sunset - a wonderful experience. The bed was comfortable and the bathroom had a walk-in shower and bathtub. As our reservation did not include breakfast, we bought the continental breakfast, which included all things cold, which was a good value for money. We also enjoyed cocoa nut water directly from the coconuts (at the bar or restaurant).

  Mar 27, 2025
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  COCKROACHES!

  Everything (except one thing) about this place seemed to be fine but I cannot give a good rating to a five star hotel whose manager, the MANAGER, tells us that FINDING COCKROACHES IN YOUR VILLA OVER THE WATER IS TO BE EXPECTED AT A RESORT IN THE TROPICS! We are staying in the highest price point room and didn’t want anything for free-we just wanted a room free of cockroaches. Based on the manager’s reaction, this is not an unusual occurrence. These were not water bugs… these were COCKROACHES. Unacceptable for Hilton Unacceptable for a five-star hotel Really unacceptable anywhere

  Mar 18, 2025
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  Winner

  This was for 2 nights after a cruise. First, easy access from Papetti. 30 minute ferry boat - comfy and regular service. Then 20 minute taxi from dock to hotel. Stayed in over water room - fabulous. FABULOUS. Comfy room, walk out to private deck, then down to platform and into the water. We must have snorkeled 5 times a day for our 2 days. Beautiful clear water, coralheads all over, awesome marine life (rays, sharks, fish) and only 5 ft deep +/-. Very safe. Nice pool, beach, restaurants. Great service. Would definately go back.

  Mar 17, 2025
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  The good, the bad, and the ugly

  The good- Mr. T handles the pool service with a smile and a good story. The majority of the staff is wonderful and pleasant. The views are amazing, just like the pictures. The bad- the staff at the main restaurant rarely smile and are unpleasant. The bungalows are worn and dated. The ugly- waking up the first morning in our over the water bungalow with thousands of small brown objects under our pillows. Thought they were bed bugs but was told it was the droppings from termites. Spent half of the first day of our “Bucket List” vacation waiting to change rooms. Unbelievably, the bungalow we left was occupied within hours of us leaving. We were given 10000 Hilton points for our troubles!

  Mar 09, 2025