$100 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 5 nights.
$200 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 7 nights.
The hotel discount is already reflected in the vacation price.
Not valid in-room, breakfast varies by location.
Not valid in-room, breakfast varies by location.
Offer requires Thursday, Friday or Saturday arrival. Thursday arrivals require a minimum stay of four (4) nights and a maximum stay of five (5) nights. Friday arrivals require a minimum stay of three (3) nights and a maximum of four (4) nights. Saturday arrivals require a three (3) night length of stay.
The value of the discounted night has already been applied to the room rate.
Resort Details
- El BuffetEnjoy a coffee in a relaxing atmosphere overlooking a beautiful mural and gardens. Offers local and international cuisine in a buffet style exclusive for breakfast.
- El Pozo Wet BarSave a spot in the pool to enjoy exotic cocktails. Wet bar service offering domestic and international beverages. Located in The Hacienda section
- El RinconGourmet fast food made with fresh ingredients to have on the go. Specialty coffee and pastries Open 24-hours.
- Il FormaggioTake a trip to the old continent and enjoy the delicacies of the traditional Italian cuisine, you will find the rustic and iconic flavors that distinguish all its dishes.
- La Biblioteca Tea TimeLa biblioteca is a space to read a good book. 5 o´clock we start a tea time with cookies and variety of tea. To have a great relaxing time.
- La BonitaOn the go? Stop by La Bonita Café and Deli, offering sandwiches, snacks, parfaits, desserts and coffee. Or sit back and take a moment to plan your day in our bright and airy atrium seating, while sipping on a cappuccino.
- La CatrinaWhat is a trip to Mexico without authentic Mexican cuisine? Join us for dinner at our intimate, inviting Mexican eatery for a real taste of Puerto Vallarta. Sit on the terrace overlooking the gardens and pool in air-conditioned comfort while trying local specialties that are sure to please. (La Catrina closes one evening a week, based on hotel occupancy. Advanced reservations suggested.)
- La Serenata sky barBar Lounge, the place where you can drink a special cocktail after dinner, while watching the moonlight
- Le DeliceIf you’re in the mood for a more formal dining experience, try Le Delice, a stylish and laid-back experience serving the best in French fusion cuisine. Dishes are created with fresh local ingredients for a truly unforgettable culinary experience. Try our revered French Onion soup. (Le Delice closes one evening a week, based on hotel occupancy. Advanced reservations suggested.)
- Mediterrenean RestaurantMediterranean cuisine, which recognize about the flavors and ingredients of this culinary tradition. A la carte Restaurant
- O West Sushi and BarThe best view of the bay and a roof infinity pool makes your vacation unforgettable.
- Rhythms BarEnjoy different Rhythms, you can probably new steps
- Room serviceDining in the privacy of your own suite is another option when you'd like to enjoy the views from your terrace. For your convenience, available 24-hours a day. (Please note: $8.00 USD service charge per order.)
- Sea Fire All Day RestaurantSea Fire is our signature restaurant, specializing in International cuisine, and is situated along the pool and beach pass. Enjoy your favorite dishes alongside local delicacies; serving breakfast, lunch and dinner, buffet style. Air- conditioning and terrace seating.
- Talavera SnackBeautiful restaurant overlooking the main pool in The Hacienda section, where you can enjoy a variety of seafood and snacks for lunch and themed dinners according the occupancy
- The Beach Snack BarHungry? Take a break of your day in this beautiful spot, while you can enjoy a snack, exotic real seafood or a refreshing drink when you can admire the beautiful bay.
- The Lobby BarOur Lobby Bar at Resort Section welcomes guests with an array of cocktail options, from cosmopolitan to tropical. Stop by for a drink before dinner or settle in for a nice, relaxing chat over your favorite frosty beverage of choice or let us recommend one for you.
- RoomService
- 24-hour room service†
- Accessible facilities†
- All public areas non-smoking†
- ATM/Cash machine†
- Baggage hold†
- Beachfront†
- Car rental desk†
- Children welcome†
- Children's nursery†
- Communal bar area†
- 24-hour room service†
- †
- All public areas non-smoking†
- ATM/Cash machine†
- Baggage hold†
- Beachfront†
- Car rental desk†
- Children welcome†
- Children's nursery†
- Communal bar area†
- Concierge desk†
- Elevators†
- Exhibition/convention floor†
- Fitness Facilities†
- Fitness Facilities†
- Food and beverage outlets†
- Heated pool†
- High speed internet access†
- Housekeeping - daily†
- Housekeeping - daily†
- Individual Efolio available†
- Indoor parking†
- Indoor pool†
- Indoor pool†
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Multilingual staff†
- Outdoor pool†
- Parking†
- Parking, Offsite†
- Parking - controlled access gates to enter parking area†
- Parking fee managed by hotel†
- Pool†
- Pool†
- Restaurant†
- Safe deposit box†
- †
- Storage space†
- Tour/sightseeing desk†
- Tour/sightseeing desk†
- Wheelchair access†
- Wireless internet connection in public areas†
- Ethernet Connectivity†
- High Speed Internet Connection†
- Meeting/Board Rooms†
- Network/Internet Printing Available†
- Printer†
- Wireless Internet Connection†
- Wireless Internet Connection†
† Fees may apply
- API's - Art Craft Market
- City Center
- Crown Casino
- Emotions Casino
- Guadalupe's Church
- Historic Downtown
- Los Arcos - Open Air Theatre
- Marina Pier
- Rio Cuale Museum
- San Javier Hospital
- Sergio Bustamanta Art Gallery
- Yack Casinos
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
7915 reviews
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Apr 26, 2025“Things Have Changed – Not for the Better”
Reviews are subjective, and a bit of background helps provide context. My wife and I have been to Puerto Vallarta about 30 times, staying at a dozen or more resorts ranging from 3 to 5 stars. This resort was once a standout. Having stayed here four times—once as a Hilton and twice as Krystal Altitude—we were excited to return. Unfortunately, this time under the Krystal Grand brand, the experience has deteriorated significantly. Our stay started off poorly. Check-in was a mess—far from the smooth, efficient process we remembered. We had to change rooms twice due to various issues, including cleanliness and maintenance problems. It was frustrating and set a negative tone for the trip. The food, which used to be a highlight, has noticeably declined in quality. The a la carte restaurants now alternate every two or three days, meaning the ability to secure a reservation is drastically reduced. This diminished variety and limited access left us feeling disappointed. The process for understanding which accommodations grant access to the Hacienda side is equally frustrating. Despite checking multiple resources, including the resort’s Facebook page and other platforms, no clear information was available. It was only upon arrival that we learned access requires booking an Oceanview Suite under the Krystal Grand category, highlighting a significant lack of communication and clarity from the resort. The most glaring issue, however, is the complete lack of attention to detail. Under Hilton and Krystal Altitude, the staff went above and beyond to make guests feel special. Now, there seems to be little effort to maintain those high standards. Service delays, unresolved issues, and a general lack of care have taken over. It’s disheartening to see a resort we once loved fall so far from its previous standards. Until significant improvements are made, I cannot recommend this property to anyone expecting a quality vacation experience.
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Apr 26, 2025Birthday trip
Beautiful hotel ,service was outstanding the food variety was excellent. The staff was friendly. All around amazing hotel. The activity every day was full of fun and excitement, there is so much to do for the entire family. Highly recommend it definitely will come by
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Apr 24, 2025Excellent Stay at the Hacienda!
Overall we had a wonderful stay at the Krystal Grand Hacienda. It was nice and quiet on the adult side but were still steps away from the Krystal Grand side with the bigger pools and the ocean! Special shoutout to the Hacienda breakfast buffet staff - Miguel, Cesar, Jonathan, Marissa and Hector. Each morning Miguel ensured we had our mimosas! Another shoutout to the Hacienda pool staff- Rafael (blueberry), Carlos and Cesar. They were so attentive and brought our drinks out so fast! The food as the resort was some of the best I’ve had at an all inclusive before! Only downside was the issues we had with our shower, but the staff was quick to repair as well as we had to get up early to save chairs. There were signs up saying not to do that but people still did it. Overall we had a wonderful stay and enjoyed our time at the Hacienda Krystal Grand!
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Apr 23, 2025
Great time
The bar staff and waiters at El Pozo bar some of the best we have experienced. Rafael, Carlos (charlie) we standouts. The room and pool were so great we only went to the beach once. Food was good. The girls and the coffee center in the lobby were also awesome.
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Apr 22, 2025
Blueberry
Rafael (Blueberry) was great. The first day of arrival he was very friendly and asked if we needed anything. He works so hard, and kept up on our drinks frequently. The resort was very clean and beautiful. We stayed on the Haciendia side. Would come back for sure!
- AdvisoryAll suites at our new "Hacienda" section are for adults 18+ years old. Proof of age will be required at check-in.
- AdvisoryThis is an All-Inclusive Resort. Enjoy all meals & snacks, limitless domestic & international beverages, daytime activities, and nightly entertainment.
- AdvisoryChildren under 5 stay and eat free, ages 6 - 12 incur an additional $49/night /child .Starting Dec 21st, 2018 $65/night/child (paid up on arrival) , ages 13 and older will be charged an adult rate, therefore they should be registered as adults. Otherwise, $120/night, per child will be added to your account at check-in. Hilton Honors redemptions will incur the same charges for any extra person not included in the original reservation.
- Check in: 4:00 PM
- Check out: 11:00 AM
- Minimum check-in age: 18