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7477 reviews
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Dec 21, 2024An amazing experience with amazing waiter staff
An amazing experience with amazing waiter staff. Specifically Rafael, went above and beyond to make sure that me and my partner had the best experience. Even when we where not in his section, he would come over to make sure we were taken care of. PV is definitely the place to be! So many activities and amazing locals. HIGHLY RECOMMEND
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Dec 21, 2024
Very good bar service
A very good resort with good food and a nice beach. Rafael is the best server ever, always taking care of the customers and making you feel at home. He is very kind and sweet. He is the best server on the resort. A very good resort that I would definitely recommend. Pretty clean and all the staff are very nice.
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Dec 21, 2024
Poolside Service is the Best
Louis and Carlos were the best ever poolside servers!!! So friendly and efficient and on the ball! They made us feel so welcome. We had a scary incident in the hotel one evening but coming to the pool each day eased our anxiety. The servers were quick and very personable
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Dec 19, 2024Book at your own risk!
They sure want you to spend your money! I didn't even get the room I booked. I got a lesser room, all for the same price! The pool closes at 2100. The rooms are FREEZING, and there is no way to adjust the temperature. I stayed under blankets and a towel when I was in the room. There is very little tolerance for people who are not fluent in Spanish. Your meal will be later than Spanish-speakers. Gluten-free, dairy-free is almost impossible. I'm not sure the cups are adequately washed in potable water between serving guests. Do yourself a favor. Look for a resort that is not Mexican-owned, and you will probably have a much better experience. Our daughter used the spa, and she said it was exceptional. One good thing in a week!
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Dec 16, 2024
Not what we expected
Series of small issues that spoiled our stay. No towels in room and took 3 calls before they arrived. No internet available for about 14 hours, real first world problem. Drain in bathroom blocked and need a plumber to clear. Safe did not work due to a flat battery. Asked for a plug converter and told they had one and it would be delivered to room, then subsequently told they did not have one. Food in Krystal Grand quite poor and dinks tasted watered down. This was supposed to be a treat, turned out to be a nightmare. Definitely would not come back.