$100 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 5 nights.
$200 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 7 nights.
The hotel discount is already reflected in the vacation price.
Not valid in-room, breakfast varies by location.
Not valid in-room, breakfast varies by location.
Offer requires Thursday, Friday or Saturday arrival. Thursday arrivals require a minimum stay of four (4) nights and a maximum stay of five (5) nights. Friday arrivals require a minimum stay of three (3) nights and a maximum of four (4) nights. Saturday arrivals require a three (3) night length of stay.
The value of the discounted night has already been applied to the room rate.
Resort Details
- El BuffetEnjoy a coffee in a relaxing atmosphere overlooking a beautiful mural and gardens. Offers local and international cuisine in a buffet style exclusive for breakfast.
- El Pozo Wet BarSave a spot in the pool to enjoy exotic cocktails. Wet bar service offering domestic and international beverages. Located in The Hacienda section
- El RinconGourmet fast food made with fresh ingredients to have on the go. Specialty coffee and pastries Open 24-hours.
- Il FormaggioTake a trip to the old continent and enjoy the delicacies of the traditional Italian cuisine, you will find the rustic and iconic flavors that distinguish all its dishes.
- La Biblioteca Tea TimeLa biblioteca is a space to read a good book. 5 o´clock we start a tea time with cookies and variety of tea. To have a great relaxing time.
- La BonitaOn the go? Stop by La Bonita Café and Deli, offering sandwiches, snacks, parfaits, desserts and coffee. Or sit back and take a moment to plan your day in our bright and airy atrium seating, while sipping on a cappuccino.
- La CatrinaWhat is a trip to Mexico without authentic Mexican cuisine? Join us for dinner at our intimate, inviting Mexican eatery for a real taste of Puerto Vallarta. Sit on the terrace overlooking the gardens and pool in air-conditioned comfort while trying local specialties that are sure to please. (La Catrina closes one evening a week, based on hotel occupancy. Advanced reservations suggested.)
- La Serenata sky barBar Lounge, the place where you can drink a special cocktail after dinner, while watching the moonlight
- Le DeliceIf you’re in the mood for a more formal dining experience, try Le Delice, a stylish and laid-back experience serving the best in French fusion cuisine. Dishes are created with fresh local ingredients for a truly unforgettable culinary experience. Try our revered French Onion soup. (Le Delice closes one evening a week, based on hotel occupancy. Advanced reservations suggested.)
- Mediterrenean RestaurantMediterranean cuisine, which recognize about the flavors and ingredients of this culinary tradition. A la carte Restaurant
- O West Sushi and BarThe best view of the bay and a roof infinity pool makes your vacation unforgettable.
- Rhythms BarEnjoy different Rhythms, you can probably new steps
- Room serviceDining in the privacy of your own suite is another option when you'd like to enjoy the views from your terrace. For your convenience, available 24-hours a day. (Please note: $8.00 USD service charge per order.)
- Sea Fire All Day RestaurantSea Fire is our signature restaurant, specializing in International cuisine, and is situated along the pool and beach pass. Enjoy your favorite dishes alongside local delicacies; serving breakfast, lunch and dinner, buffet style. Air- conditioning and terrace seating.
- Talavera SnackBeautiful restaurant overlooking the main pool in The Hacienda section, where you can enjoy a variety of seafood and snacks for lunch and themed dinners according the occupancy
- The Beach Snack BarHungry? Take a break of your day in this beautiful spot, while you can enjoy a snack, exotic real seafood or a refreshing drink when you can admire the beautiful bay.
- The Lobby BarOur Lobby Bar at Resort Section welcomes guests with an array of cocktail options, from cosmopolitan to tropical. Stop by for a drink before dinner or settle in for a nice, relaxing chat over your favorite frosty beverage of choice or let us recommend one for you.
- RoomService
- 24-hour room service†
- Accessible facilities†
- All public areas non-smoking†
- ATM/Cash machine†
- Baggage hold†
- Beachfront†
- Car rental desk†
- Children welcome†
- Children's nursery†
- Communal bar area†
- 24-hour room service†
- †
- All public areas non-smoking†
- ATM/Cash machine†
- Baggage hold†
- Beachfront†
- Car rental desk†
- Children welcome†
- Children's nursery†
- Communal bar area†
- Concierge desk†
- Elevators†
- Exhibition/convention floor†
- Fitness Facilities†
- Fitness Facilities†
- Food and beverage outlets†
- Heated pool†
- High speed internet access†
- Housekeeping - daily†
- Housekeeping - daily†
- Individual Efolio available†
- Indoor parking†
- Indoor pool†
- Indoor pool†
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Multilingual staff†
- Outdoor pool†
- Parking†
- Parking, Offsite†
- Parking - controlled access gates to enter parking area†
- Parking fee managed by hotel†
- Pool†
- Pool†
- Restaurant†
- Safe deposit box†
- †
- Storage space†
- Tour/sightseeing desk†
- Tour/sightseeing desk†
- Wheelchair access†
- Wireless internet connection in public areas†
- Ethernet Connectivity†
- High Speed Internet Connection†
- Meeting/Board Rooms†
- Network/Internet Printing Available†
- Printer†
- Wireless Internet Connection†
- Wireless Internet Connection†
† Fees may apply
- API's - Art Craft Market
- City Center
- Crown Casino
- Emotions Casino
- Guadalupe's Church
- Historic Downtown
- Los Arcos - Open Air Theatre
- Marina Pier
- Rio Cuale Museum
- San Javier Hospital
- Sergio Bustamanta Art Gallery
- Yack Casinos
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
7804 reviews
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Mar 31, 2025GREAT PLACE FOR A WEDDING AND FAMILY REUNION
Was here for 3 nights 4 days, for a wedding/family reunion, all inclusive. 20+ had the family dinner at "Talavera Restaurant" over at the Hacienda Resort on the premises. Delicious octopus appetizer/salad! We were unable to try the Il Formaggio or Le Delice restaurants, as they do not open daily. The buffet at Sea Fire was very good with a large variety of food choices for breakfast and lunch. The dinner we enjoyed was on Friday, the Mexican theme food. Soft tacos were great, as was the red pozole. The alcoholic drinks were tasty, but lacked alcohol in my opinion. The SPA is a must! I had the massage, foot reflexology, and two different facials by Catalina, who is the best! I also enjoyed my room with a private deck to layout in the sun! The hotel provided excellent staff for the wedding reception. They were very attentive and nice!
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Mar 31, 2025Belle hôtel
Très bon hôtel nous avons séjourné 14 jours à cet hôtel. Les chambres sont propres et le ménage est fait à tout les jours. Le buffet est excellent et le service impeccable. Toujours souriant, animation variée et très bon. Un gros merci à toute l’équipe de l’hôtel et au chef pour avoir préparé une assiette spéciale à cause des allergies.
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Mar 31, 2025
Recomendacion
Excelente servicio al huesped, reconocemos a todo el servicio especialmente wescenslao y santos siempre serviciales y atentos al detalle. La comida buena en general , espacios limpios. Unica sugerencia actualizar accesorios de cuarto como planchas y/o burros de planchar
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Mar 31, 2025
Vacaciones
Venimos llegando al hotel Kristal grand la bebida y bienvenida muy agradable gracias a los chicos de recepción en especial a Hugo alejando y a su supervisor Daniel por hacer estas vacaciones tan agradables desde la llegada tod muy bien hasta el momento y esperemos se ponga mejor
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Mar 31, 2025Sad that they are letting this resort crumble
Room condition was poor. Dirty and needs repairs. Buffet food was mediocre and not to proper temperature. Pigeons were a huge problem. Landing in the buffet food. Al e carte food was good but not always to proper temperature. The staff were good. Raccoons in the swim outs. Feces on the sides of the pools. Stairways never cleaned/mopped. Time share people were aggressive. Many other occupants were openly complaining to each other
- AdvisoryAll suites at our new "Hacienda" section are for adults 18+ years old. Proof of age will be required at check-in.
- AdvisoryThis is an All-Inclusive Resort. Enjoy all meals & snacks, limitless domestic & international beverages, daytime activities, and nightly entertainment.
- AdvisoryChildren under 5 stay and eat free, ages 6 - 12 incur an additional $49/night /child .Starting Dec 21st, 2018 $65/night/child (paid up on arrival) , ages 13 and older will be charged an adult rate, therefore they should be registered as adults. Otherwise, $120/night, per child will be added to your account at check-in. Hilton Honors redemptions will incur the same charges for any extra person not included in the original reservation.
- Check in: 4:00 PM
- Check out: 11:00 AM
- Minimum check-in age: 18