$100 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 5 nights.
$200 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 7 nights.
Currently, the confidential All-Inclusive guest room rates include the following amenities and benefits (subject to change with notice):
Accommodations as selected
Welcome drink and cool towel at arrival
Unlimited access for Daily Breakfast, Lunch, Dinner and snacks at any Food and Beverage outlets including a la carte restaurants, during published operating hours. Reservations are available and are optional. Walk ins are accepted.
24 hour Food and Beverage option available
Unlimited International alcoholic and non-alcoholic beverages and specialty cocktails at restaurants and Bars, during operating hours.
Daily refreshed mini-bar with soft drinks, juice, bottled water, and beer
Variety of creative daytime activities and live nightly entertainment program.
Access and activities at the Kid’s & Teen’s Club.
Complimentary Pool and Beach Waiter Service.
Complimentary Wi-Fi throughout the Resort
Complimentary access to our State-of-the-Art Fitness Center.
All taxes and gratuities
The hotel discount is already reflected in the vacation price.
Not valid in-room, breakfast varies by location.
Not valid in-room, breakfast varies by location.
Offer requires Thursday, Friday or Saturday arrival. Thursday arrivals require a minimum stay of four (4) nights and a maximum stay of five (5) nights. Friday arrivals require a minimum stay of three (3) nights and a maximum of four (4) nights. Saturday arrivals require a three (3) night length of stay.
The value of the discounted night has already been applied to the room rate.
Resort Details
- AumaOur highly skilled chef specializing in the finest beef cooked to perfection. Enjoy with our many sides dishes including an assortment of vegetables, rice and potatoes.
- AzulindaCoffee shop, specializing in deli items, sandwiches, salads, and more.
- Azulinda Bar LoungeEnjoy your casual lunchtime dining, specialty assorted cocktails, juices and beers.
- Chiringuito CocomarExclusive access for Enclave guests. Relax and enjoy your fresh ceviche, made with fresh raw fish cured in fresh citrus juices and spiced with Mexican seasoning.
- Chiringuito SeasaltMexican Fusion grill serving assorted beef, chicken or vegetable tapas.
- La LuceAuthentic Italian cuisine where you can enjoy all of the natural flavors of Italy. Enjoy your favorite cooked-to-order pasta in a warm, friendly and inviting atmosphere.
- MaxalMexican Cuisine enhanced by the regional flavors and spices.
- NorikuContemporary Asian menu offering traditional and signature sushi rolls, sashimi and innovative, hand-crafted cocktails, wines and beer.
- Vela NorteAll Day Dining. Three-meal restaurant serving international and Mexican cuisine. This is the main restaurant serving breakfast, lunch and dinner
- Vela SurRelax and enjoy our in-house buffet area with assorted dishes including delectable starters, salads, delicious sandwiches, and hot meals.
- RoomService
- 24-hour room service†
- Accessible facilities†
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Beauty shop/salon†
- Car rental desk†
- Children welcome†
- 24-hour room service†
- †
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Beauty shop/salon†
- Car rental desk†
- Children welcome†
- Children's nursery†
- Clothing store†
- Communal bar area†
- Concierge desk†
- Connecting rooms†
- Currency exchange†
- Elevators†
- Fitness Facilities†
- Fitness Facilities†
- Food and beverage outlets†
- Free parking, Offsite†
- Health and beauty services†
- High speed internet access†
- Housekeeping - daily†
- Housekeeping - daily†
- Individual Efolio available†
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Multilingual staff†
- Outdoor pool†
- Parking, Offsite†
- Parking fee managed by hotel†
- Pool†
- Pool†
- Restaurant†
- Safe deposit box†
- †
- Tour/sightseeing desk†
- Tour/sightseeing desk†
- Transportation services - local area†
- Turndown service†
- Wheelchair access†
- Wireless internet connection in public areas†
- Ethernet Connectivity†
- High Speed Internet Connection†
- Meeting/Board Rooms†
- Network/Internet Printing Available†
- Printer†
- Wireless Internet Connection†
- Wireless Internet Connection†
† Fees may apply
- Cancun Convention Center
- Cancun Country Club
- Cerveceria Tulum
- City Center
- Playa del Carmen
- Rivera Cancun Golf and Resorts
- Tulum Archeological Site
- Xcaret park
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
1544 reviews
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Apr 22, 2025Truly Exceptional Stay at Hilton Tulum – Our Best Family Vacation Yet
Our recent stay at the Hilton Tulum All-Inclusive Resort was, without a doubt, the best vacation we’ve had with our 4-year-old son since he was born. From start to finish, every detail exceeded our expectations — from the warm hospitality to the beautiful amenities and spacious, comfortable room. A few standout team members made our experience especially memorable: • Archangel (Breakfast Service) – Exceptionally hospitable and personable. His energy made each morning feel special. • Jacqueline (Omelette Station) – Patient, professional, and consistent — she handled everything with grace and precision, even during the busy breakfast rush. • Armando (Teppanyaki Chef) – Not only a talented chef but also incredibly charming and engaging. He turned dinner into an experience. • Housekeeping Team – Always warm, discreet, and professional. Our room was spotless every day. • Guest Services (Dial “0”) – Every request was met with efficiency and a friendly tone. They consistently delivered on what they promised, which made a big difference in how smoothly our stay went. This resort offers the perfect mix of luxury, family-friendliness, and attentive service. We’re already talking about when we’ll return. Thank you, Hilton Tulum, for giving our family such a beautiful and memorable experience!
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Apr 22, 2025
Amazing Stay, Incredible Staff
I had the privilege of representing Fitness Vacation Exchange and teaching fitness classes to the guests. Kevin, Sofia and all the entertainment staff were absolutely incredible. The resort is clean and provides delicious food. Thank you!
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Apr 21, 2025
Great visit. Already planning to go back.
Fantastic resort. The staff are amazing and go out of their way to make you feel at home and welcomed. The pools are not overly busy due to the amount available, the restaurants and bars are easy to access and the staff attentive. The food is out of this world. I would love to return in the near future.
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Apr 20, 2025FIne hotel, not for our family.
This is definitely the right hotel for some people, it just wasn't for my family. The Good: They really are a well oiled machine, the staff are friendly and available and the food was actually quite good (except for the Mexican grill, which was mediocre.) The rooms are clean, the beds are comfortable, the pools are pristine, the water park was a delight, the tour they booked us on was really fun, and the Enclave upgrade was mostly worth it. The Meh: The all-inclusive lifestyle is definitely a lifestyle and you can see how the people who love it really love it. It is easy, it is simple and because the hotel has a lot of good food options, it felt like a good value. But the place is very mixed with 20somethings on spring break and young families and older families and teens and tweens and older people and with all of those personalities the hotel starts to feel like a cruise that doesn't go anywhere. It's about the vibe, and if it is for you, this is probably a great choice.
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Apr 19, 2025
Hilton Tulum where the sea meets paradise..The best dor family with kids too..
Hilton Tulum is where the sea meets paradise—a stunning and spotless place to relax and enjoy the perfect vacation. One of the highlights of our stay was dining at Auma, our favorite restaurant. I celebrated my birthday there, and the staff made it extra special by bringing out a cake and singing for me. It was truly an unforgettable experience. For families with kids, the Hilton, Tulum Kids Corner is a gem. It’s clean, safe, and packed with fun, educational activities every single day. My son absolutely loves it and always looks forward to his time there. The staff is warm and friendly, and what I appreciate most is the daily updates with pictures of my son and his artwork—it’s such a thoughtful touch. They even have swimming time, which he really enjoys. We’ll definitely be returning!
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $76 Mexican Pesos (approx. $5 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18