Resort Details
- Various Lounges/BarsThe Blue Lounge at Kamuela Provision Co. - Specialty martinis and signature pupus.
Malolo Lounge-cocktail lounge
Kona Pool Bar - Various RestaurantsKamuela Provision Company-steak and seafood
Big Island Breakfast at Water’s Edge (buffet breakfast)
Lagoon Grill-casual fare, outdoors
Orchid Marketplace-poolside dining
Boat Landing Cantina – Mexican cuisine
Lagoon Spoon-breakfast/cereal items
Legends of the Pacific Luau (Luau-Tuesday, Friday, and Sunday evenings)
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Babysitting,Offsite†
- Baggage hold†
- Bell staff/porter
- Bicycle rentals†
- Business services†
- Children welcome
- Concierge desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Babysitting, Offsite†
- Baggage hold†
- Bell staff/porter
- Bicycle rentals†
- Business services†
- Children welcome
- Concierge desk
- Elevators
- Exercise gym†
- Game room
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Non-smoking rooms available
- Parking†
- Pool
- Restaurant†
- Room service†
- Room service - limited hours†
- Safe deposit box†
- Sauna†
- Shopping mall†
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Valet parking†
- Water sports
- Business Services†
- Internet Access†
- The following services are available at the Waikoloa Wedding Planner Atelier:
Ceremony locations: “Hale Aloha” Wedding Pavilion, Palace Gardens, Wedding Gazebo, Majestic Grand Staircase and Buddha Point
Entertainment selections
Bridal bouquets and wedding floral
Hawaiian-style wedding announcements and invitations
Create menus for a private banquet reception or restaurant reception for 2 to 500 guests
Kohala Spa and Beauty Salon for a full-range of services
Intimate Renewal of Vows ceremonies. Special Renewal of Vows package.
† Fees may apply
- Bike rental †
- Fitness center on-site †
- Hot tub3 Outdoor Hot Tubs
- Motorized Water Sports †sailing, snorkeling, scuba diving, whale watching (seasonal), and more.
- Non-Motorized Water Sports †
- Pool
There are 3 pools on site. Two pools feature waterfalls and water slides.
- Sauna †
- Spa †
- Steam bath †
- Tennis court †There are 8 tennis courts onsite. There are 4 lit tennis courts onsite.
- Beach
- On-site EntertainmentMalolo Lounge
Jazz entertainment nightly starting at 9:00 p.m. at the Billiards area. Sporting events and activities can be viewed on a 42-inch Plasma television for your enjoyment.
Dinner Show and Luau
Legends of the Pacific™ luau dinner and show under the stars at Kamehameha Court. Entertainment by Tihati Productions. 5:30 p.m. to 9:00 p.m. (hours may vary, not a daily show)
- Other Local AttractionsDOLPHIN QUEST
Dolphin Quest is not run by the hotel. Do not call hotel with questions. Please see numbers below for questions or reservations.
*Cancellations do occur and prices are subject to change without notice. For reservations or questions please call: 808-886-2875, Fax: 808-886-7030, or visit www.dolphinquest.org.**
During your visit at The Hilton Waikoloa Village, we hope you will have the opportunity for a once in a lifetime experience with our dolphins. Dolphins Quest Hawaii offers the following unique Dolphin Encounter programs:
Dolphin Discovery -
This program is for children 5 to 12 years of age. The cost of the program is approximately $85.00 per child. Reservations can be made 2 months to the day in advance.
Teen Program -
The Teen Encounter is designed for participants ages 13-19. The price is approximately $85.00 per participant; reservations can be made 2 months to the day in advance.
Adult Encounter -
The Adult Encounter for individuals 16 years of age and older is an interactive program that begins meeting the dolphins with their trainers. The cost is approximately $115.00 per person. Reservations can be made 2 months to the day in advance
Dolphin Doubles -
This special encounter is for adults 16 years of age and older. The cost is approximately $190.00 for two people. Reservations can be made 2 months to the day in advance.
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
11058 reviews
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Jan 21, 2025Disappointing start to vacation
Have stayed here in the past and enjoyed our stay. Today however, we were told our room was not ready after we arrived after the guaranteed check in time. They did however tell us that another room was available if we were willing to pay for the upgrade. I declined so I had to wait around with my toddler and crying four month old in the lobby. Eventually, after more complaining, they did upgrade us to a partial view room. Once we got to the room, the disappointment continued. Room was not clean at all. There were crumbs in multiple places around the room. Windows were dirty. There was no shower gel in the bathroom. This is our third stay here and hopefully it will improve or we won't be coming back.
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Jan 20, 2025Clean, peaceful stay in a convenient location with great views
My husband and I stayed at the Hilton Waikoloa during our recent trip to the Big Island. The hotel staff was friendly and helpful, even grabbing me a handful of bandaids when I tore my feet up with new sandals. The beachside location is peaceful while still being close to a couple smaller shopping centers with restaurants. Kona airport was about a 20 min drive, and Kailua-Kona was only another 10 min from that. Our large room was clean, and had a wonderful view of both the ocean and the dolphin lagoon. There is a monorail that runs throughout the day from one end of this massive resort to the other, but we chose to walk everywhere. Despite concerns over some fairly negative reviews, we went to the breakfast buffet twice and enjoyed our meal both times. Even getting to watch a dolphin show the second time. We also had dinner at one of the other hotel restaurants, NUI Italian food and enjoyed a very good pizza there. The hotel had a couple pools, which were pretty busy during the day and completely empty after sundown. They do have the option to rent snorkel equipment and paddle boards, but unfortunately, it appeared to just be a daytime thing and we never got around to trying it. They do have paid parking on site, but it is a pretty good walk from the entrance so we chose to pay for the valet instead. If you use valet, make sure you give yourself a little extra time because they can get backed up quickly when there's a rush.
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Jan 17, 2025
Most beautiful resort!
Wow! This was one of the most beautiful resorts I’ve encountered in my travels. The resort is HUGE yet clean, well-maintained, and well-staffed. The resort is located along the west coast of the Big Island of Hawaii and the views there are stunning (my favorite spot was near the Big Buddha statue to enjoy amazing sunsets). This was my first time to Hawaii and Hilton Waikoloa treated me well as a first timer! I stayed in Ocean Tower (which is considered the time share owner section) which is the farthest tower from the front desk. I LOVED the coffee shop right downstairs in Ocean Tower (get there early as there will be a line). While enjoying the serene views and tranquil weather, I quickly learned that Hawaii is a very expensive place to visit. The resort has a few restaurants but all are quite pricey. I definitely appreciated the modern full kitchen of my 5th floor unit in Ocean Tower. We had the breakfast buffet one time at the resort which came to over $100 for two people, and quickly made a run to the grocery store to cook our own food thereafter. The grocery store that can be accessed by the hotel shuttle (the ride costs $5 per person) is very expensive! If you want to grocery shop for a big family or on a budget, take an uber to the Safeway which is further away. Just ask the bellman or any locals you meet where to go for cheaper food prices. Overall, I loved my stay at Hilton Waikoloa and I am thankful for a wonderful trip as my introduction to Hawaii.
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Jan 17, 2025
Magical Vacation for Families
We visited the Big Island and stayed at the Hilton Waikoloa for the week between Christmas and New Year's this past December '24 and January '25. We had a large family group (12) ranging in ages from 10 months to 78 and this was just the perfect location for us! We all stayed in the Makai part of the hotel, and would definitely recommend this to others because it's so close to all the things you want to do and we found the rooms to be very comfortable. I can't tell you what a welcome sight it was to arrive in Kona after traveling from Ohio ALL DAY and get to our rooms that first evening and stand on the balcony to look out directly on the ocean and hear the sound of the waves! Yes, yes, as everyone said this place is HUGE and you will definitely get your steps in each day, but it is also GORGEOUS and meticulously maintained, so it's really a joy to walk around! The art throughout the resort is particularly impressive, as are all the pools and amenities. My only complaint would be the lack of choice and very high prices of the food on property. It would be great to have more varied and less expensive options. Two highlights: 1) swimming with dolphins - WOW! and 2) the New Year's Eve Luau was just amazing - truly incredible from the food to the entertainment to the drinks to the fireworks at the end. There must have been 1,000 people at the luau and this resort handled it like it was no big deal - we had a marvelous time. Overall it was just a magical week, we got to see volcanoes erupt, we rode a helicopter, we went to a black sand beach and a coffee farm - it exceeded all our expectations. Well done, Hilton! You hit a home run here.
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Jan 14, 2025Horrible Luau!
New Years Ever Luau- HORRIBLE. From the long check in line (in part due to the mandatory photo op that was extra money), to the horrible table arrangement, to the mediocre food, this was a very overpriced, low quality event. The goal seemed to be to pack as many people in as possible regardless of how it impacted the quality of the experience. We could not see or hear the entertainment, the setting was in the middle of the hotel complex which was not scenic, I was told by the staff that the food that was left over had to be thrown away and the staff could not have any of it. I have been to other luau's and would never suggest this one or return to it. HIlton's priority seemed to be to charge as much as possible for as many people as they could squeeze in and abandon any quality. Very overpriced and disappointing!! The only positive was the hard working staff.
- AdvisoryA minimum valet parking fee of $55 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due. No Validations available for restaurants/luau for Valet Parking. Validations available only for Self-Parking for restaurant dining/luau.
- AdvisoryA minimum self parking fee of $48 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due and for hotel visitors, the hourly self-parking rate will increase to $8/hour, there is no hourly rate in valet parking.
- AdvisoryA minimum hotel-imposed Resort Fee of $48.00 plus tax per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. The hotel can provide current fees and inclusions when you check-in.
- Check in: 3:00 PM
- Check out: 11:00 PM
- Minimum check-in age: 21
- General policies:
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.- Resort Charge - A mandatory resort charge is charged and collected by the hotel either at check-in or check-out.
- Mandatory Resort Charge Inclusions (Subject to Change without notice)
- -Guest Room and Public Area Wi-Fi
- -Hawaiian Cultural Activities
- -DVD Player with Unlimited movie rentals (DVD Now card can only be used in specified tower)
- Limit 2 checked out at any given time
- -Complimentary portrait and souvenir keepsake
- -20% discount on beach toys at the saltwater lagoon
- -Keiki Pool Activities
- -Fitness or Yoga Class at the Kohala Spa
- -$10 off per person on Hawaii Nautical sailings
- • NEW ADDITIONS FOR 2024:
- -Pool toy inflation at Kona Pool
- -Two refillable branded water bottles in each room with refill stations throughout the resort
- This used to be an exclusive benefit for Makai but is now provided in all guestrooms.
- The above list may not be comprehensive. Mandatory hotel-imposed charges may not include tax and are subject to change. The hotel can provide current charge and inclusions when you check-in.
- Pet policy : Pets Not Allowed