Holiday Inn Express PUERTO VALLARTA

Customer ratings & reviews

TripAdvisor Traveler Rating

465 reviews

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  Caveat Emptor

  The only reason I chose this hotel to stay in was because it's in the IHG program, of which I am a member. As part of that membership, I am supposed to get things like a room upgrade when possible, and a gym with working equipment. I did get a nice room, but oddly no mini fridge, no microwave, a coffee machine that only makes instant, and no separate seating area, all things most HI-Expresses have, even outside of the US. I have one more night on my reservation, and frankly if I handn't made a non-refundable reservation, I'd be checking out this morning. The staff are indifferent. When I first asked if I could have a small fridge in my room to keep water cold, I was directed to the ice machine. I thanked them, and asked again nicely for a mini-fridge and was told the hotel did not offer them. When I asked about the gym equipment, the treadmill and the ellipse not working, I was met with a shrug by the ladies at the front desk. Another guest told me their sister property down the road was much better and that seemed to be where they money was being spent. I would not stay here again, unless I was paid to.

  Mar 26, 2025
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  Nice experience

  The hotel is quite modern and the bed very comfortable! The room was great, the staff friendly, and the lunch perfect. It is ideally located close to the airport, a big plus me but what I enjoyed the most was the common spaces! Very clean and you can walk around easily with your laptop!

  Feb 13, 2025
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  Just "ok"

  Just OK. Rooms are decent. Breakfast is an absolute $hitshow - place is packed - tables are dirty (in fairness to guy cleaning it's just him and 50 tables) and run out of everything the instant it comes out (if it actually makes it - people are grabbing it before they can put it into tray. Toast but no butter no jam no peanut butter scrambled eggs were tasteless (If any taste it was bad) Pool and area small - no towels - phoned down half an hour ago - They said they bring them right up - just phoned again. They said 10 minutes. I pondering why I gave them a 3/5 TBH - I guess you get what you pay for ($140 a night)

  Jan 02, 2025
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  Great Airport Hotel

  I booked this hotel last minute due to a change in my schedule and I needed a good, clean, safe hotel near the airport. This hotel fit the bill! It was a $3 Uber ride from the airport, I could have walked it, but chose not to since I had large bags with me.....I was welcomed and they had my paid in full reservation from a 3rd party site....No issues at all. Because I was there hours before Check In, I had to wait...No problem because they had a place with plug ins where I could set up my laptop and work while I waited...The wait was shortened as they found me a room 1 1/2 hrs before the check in time....You can pay extra and check in as soon as you arrive in many cases....My room was large, clean and comfy beds....This location is about 10 minutes from the Marina with lots of restaurants and right next to the steakhouse and across the street from a strip mall with several places to eat....I found an outdoor Mexican restaurant that I was able to walk to and was really good and affordable....Take cash as some places do not take credit cards....They do take USD. Excellent one night stay and highly recommended.

  Sep 07, 2024
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  Bed bug infestation room 123

  Worst experience ever. The hotel staff didn’t show any sympathy or concerns whatsoever. Came back to about 40 bites from the bed bug infestation. Not to mention I had to throw away luggage and visit a hospital upon my return to the states. The hotel hasn’t taken any responsibility from this incident and refuses to refund me. I have seriously been suffering from this mentally and physically. Please don’t stay here. Reconsider another option.

  May 28, 2024