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679 reviews
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Oct 30, 2024Great location and hotel
I had a great stay at this Hotel. Perfect location, short walk to Condado beach and a short Uber to old San Juan . Or a nice 45 min stroll. Plenty of places to eat / drink nearby. Area seemed safe aswell. Breakfast was good enough. Decent little gym for a small workout. Pool isn’t anything special but the beach is so close you don’t really need it. The room was really good. All the staff very welcoming and helpful. One girls at reception I didn’t get her name (short curly hair) was super helpful with my checking out and storing my luggage etc so I would like to say Thankyou to her .
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Oct 16, 2024Good location
Decent hotel. The staff was pretty good. Very close to the beach and lots of places to eat. You could walk to the cruise terminal but I wouldn’t want to carry luggage that far so you should take a taxi or an Uber. Price was good and I wouldn’t say here again.
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Oct 07, 2024Great Location
Let’s start by saying this is such a great spot near everything in El Condado. One of us even reached El Morro (viejo San Juan) after a 4mi jog. Distrito T-mobile and Viejo San Juan were both 10-15min car-ride away. We visited El Yunque through a tour company suggested by hotel staff (45min away). Definitely recommend if you’re adventurous! The room was beautifully decorated and breakfast was pretty good. Few things to note is that the lagoon (beside hotel) overflowed one day and filled 1/2 the street. The bathroom took a min to find because it was hidden behind a wooden sliding door and there was a love seat in front of it. The lobby carpet could've been kept up more and the elevator sounded a bit rickety. The power did go out on the entire floor 5min before our checkout , but there weren’t any other power issues prev nights of our stay. Staff were very friendly/helpful and the bed gave us the best sleep!
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Sep 03, 2024Rude front desk
We had reserved a room for Labor Day weekend and arrived Saturday night, excited for our stay. However, when we checked in, we found out that our reservation had been canceled due to an issue with our card, and no one had followed up with me about it. This left us without a place to stay in an unfamiliar city. To make matters worse, the front desk attendant didn’t handle the situation well and laughed at us. Luckily, we managed to find a room at another hotel in Old San Juan, but it was a bit of a hassle since we had planned to have our tours pick us up from our original location. Overall, it was a frustrating experience, and I wouldn’t wish this on anyone!
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Sep 02, 2024
PR Holiday in
Thank you for the wonderful hospitality, comfy room . I was impressed by their commitment to going the extra mile.