Holiday Inn Hotel & Suites Clearwater Beach

Customer ratings & reviews

TripAdvisor Traveler Rating

1818 reviews

• 

  Great experience

  We've just had a 5 night stay at the start of a Florida fly drive holiday and what a great way to begin. Arrived late after a very long flight from the UK and check in was a breeze. The family suite was a lot bigger than the pictures online and gave us everything we needed. Woke up very early the next day and headed for a great breakfast at Jimmmy's. My youngest received free food from the kid's menu which is a perk of staying at the hotel. Spent time by the pool where there was always free loungers and friendly staff at the pool bar. The hotel is just 5 minutes walk from the beach and there is a small supermarket and miniature golf just along the road. Clearwater itself was fantastic, we were there at the start of the Sugarsand festival and the buzz around the beach was great. We even saw Dolphins from our balcony!! I'd happily return.

  Apr 22, 2025
• 

  Good Bad and Ugly

  As the previous reviews suggest, this place is indeed run down. While I understand that renovations are underway, bringing this property up to IHG standards will require either a complete overhaul or meticulous attention to detail. Based on its current state, this seems unlikely to happen. This brings me to my first point: this property should be disassociated from the IHG brand immediately. As a Platinum member, I have stayed at numerous IHG properties worldwide, and this is only the second time I have encountered one that appears to be independently owned and fails to meet the brand's criteria. From the entrance, reception, elevators, hallways, to the quality of bedding and towels, and the room itself, everything needs attention. Despite the condition of the room, I must mention that it was relatively clean. Another positive aspect is that the fitness room had adequate equipment, and the pool was nice with a pleasant view of the beach. However, I personally would not stay here again as the value is just not there. If the hotel were revamped, dropped the IHG branding, and marketed as a low-budget, cost-efficient property, I believe it would have potential.

  Apr 07, 2025
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  Run down hotel with rude incompetent staff

  We are awoken by loud banging on our door by a drunk man staying in the room next door. When I opened the door to let him know he had the wrong room he mumbled something laughed and walked away. 5 minutes later he came back with a vengeance literally kicking our door in. I called down to security and they came and removed him at which time the man threatened to come back for me. I know longer felt safe especially with my underage nephew in the room who was hysterically crying. When I called down to the front desk to let them know I did not feel safe remaining in that room the guy who answered said I could leave the hotel if I didn’t feel safe. All I wanted was to change rooms in case he came back which the next morning I found out he did. I dealt with the two most incompetent hotel managers/staff (Nigel & Christine) I have ever dealt with in my entire life. Every excuse under the sun as to why I couldn’t change rooms or be given a refund for the lack of empathy and safety of myself and my nephew. I was awake all night worrying he would return and trying to calm my nephew down. To boot the hotel itself was run down, had two out of 3 elevators out of service and had bar rags propping open side doors so that anyone can enter at anytime. This was the furthest thing from a pleasant hotel experience with such a lack of customer service. Isn’t a hotels priority safety or it’s guests?

  Mar 29, 2025
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  The hotel didn’t finish repairs before re-opening.

  The hotel was damaged during the 2024 hurricane season and apparently re-opened too soon. Fixtures hanging by wiring from the ceiling. Elevator was water damaged. Ceilings in the bathroom had mold and leaked from the room above. They charge you gratuity in advance for amenities, but offer nothing. The restaurant singer played the same set 3 nights in a row. I knew it was 8:00 pm when Chicken Fried was being played.

  Mar 27, 2025
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  Well we must be easily pleased

  As the subject title says we found nothing wrong with our stay here apart from some of the staff in Jimmy's restaurant needing to light up and greet the customer as if they are glad to see us. The room was 1st class, cleanliness was not a problem. The coffee machine worked for a few days and packed up but was quickly replaced. The idea of leaving your cases in a secure room on your last day enabled us to go sailing and lounge around the pool before making our way to Tampa. Yes,maybe we are easily pleased but understand that the staff are working hard to replace items ravaged by the storms and doing it as not to inconvenience the customer.

  Mar 22, 2025