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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer ratings & reviews
TripAdvisor traveler rating
3657 reviews
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Sep 08, 2024Back after 8 years...
It was 8 years ago when we last visited the resort and wanted to give it another try because we had a certain nostalgia so we decided to come back. In general the hotel is a nice place to stay and has all that is needed to have a good time to enjoy the Pacific. Unfortunately you can see that time has done its part and no doubts it requires some maintenance to be done to it. Nothing in particular, is just that it feels the hotel is going old. On the other hand one of the best things we have enjoyed back then and is confirmed again this time is the service; the staff is excellent and are always there to help you and be sure all you need is provided. I would like to extend my gratitude to Rocio and Juan de Dios on reception, they were great in every moment. On breakfast, please be sure to take care of Mrs Rosario, she is great and makes your breakfast times wonderful with great conversation and always pending what you may need. And our very special thanks to Paco Benitez (I even memorized his lastname!) Paco welcomed us when we arrived and really saw took care of us and fed us! We were starving and he realized that so promptly brought good food to us all and drinks so we could be back on our feet again after an 8 transit from home to Ixtapa. We were lucky to have him several times taking care of our meals and on our last day he had to take over waitering on the pool and it was great, he of course took care of everyone in the pool but he went the extra mile every time, so please be sure to extend him our gratitude and appreciation. Thank you guys and look forward to soon come back and see if renewals take place to make the place better to everyone.
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Apr 24, 2024Worse than Awful
I Would rate a zero if possible. The place is disgusting. I hate it! The rooms and grounds don’t look anything like these fotos. We have no hot water in our room. Maintenance has been here and solved nothing. The bathroom looks like a public gas station bathroom, fully equipped with bug larvae. My husband and I have to work (online) for the 1st 2 days of our vacation. They claim to have room service but there is no room service menu in the room, nor could I get room service on the phone. I had to go downstairs get the food and bring it back up 11 floors. I wasn’t allowed to get a forks because I wasn’t eating at the restaurant. Luckily for me, I travel with plastic ware. The room is dated , as I said, the bathroom is disgusting & The restaurants are lacking sanitation. No one speaks English. They do not have enough elevators. I’ve counted 4 elevators for at least 20 floors worth of rooms. It’s chaos here. The pool is cloudy and it’s likely due to the 500 screaming hollering kids that are here using the bathroom in it. The balcony has a view but it’s extremely small and the concrete on the walls is obstructive. I am frustrated and angry in this environment. It’s gross and I feel like I’m going to have a parting gift of either COVID or diarrhea. It’s just that disgusting here. I’m checking out tomorrow. Who would be happy coming here? Likely an untraveled family with children who can’t afford much else. Everyone else, please stay away.
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Mar 06, 2024My exact experience was over all great and the customer service desk was very informative, definitely would recommend !!
The beach was super fun, super easy easy access to the beach as it is right in front of it !!! The drink service was super quick with the quality. The buffet was also super good as it has a variety of food. Overall very good service at the holiday inn.
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Mar 02, 2024
Great and Friendly staff
The staff at the Holiday Inn really sits this place apart. They keep the resort as clean as possible with the capacity this giant resort holds. Staff is great and friendly! We also enjoyed the tour to the Isla de Ixtapa. Beach great. Miles of walking. You may swim in ocean, but with cauton. I would definitely recommend this for anyone even with small children.
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Feb 22, 2024Definitely been to better…
Last month, my wife and I traveled together. Checking in was straightforward, and while our first room was nice, the air conditioning wasn't working. We switched rooms the next night and found a cooler one on a lower floor, but it seems like the higher rooms (excluding those in the tower) all have this issue. The food and drinks were decent but we definitely have had way better at other resorts. We were surprised that they didn't offer mojitos, mango margaritas, or dirty monkeys like we've had at other resorts. There was a huge influx of Mexican locals at the hotel on both weekends we were there. Speaking to one family they told me the hotel offers a super cheap deal to locals for weekends to fill the hotel. And it was full! It cleared out significantly from Monday to Thursday. During those days, they even closed one of the restaurants for breakfast and lunch. The two pools are shallow. I’m not tall by any means and the one with the pool bar didn’t even go to the bottom of my shorts. There were only about 30 other English-speaking guests in the whole resort during our stay (no exaggeration) and we noticed most of the staff struggled to communicate in English. We could have found lots that we didn’t like about this resort but it’s what you make it. You definitely can find nicer resorts but the beach, ocean and weather in Ixtapa is amazing. The location of this hotel is fantastic, with plenty of shops and restaurants right across the street to explore after a day of sun and sand.