Location
Riviera Maya - BeachProperty information
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Resort details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
• Basic Wi-Fi 4 devices per room
• 2 hours late check out based on availability
• Parking , valet parking service
• Transportation between Hotels
• Gym
• Unlimited local phone calls
• Safe deposit box
• Concierge services
Customer ratings & reviews
TripAdvisor traveler rating
10376 reviews-
Great Place to Enjoy
El Cid is a beautiful resort with excellent restaurants, spacious and clean rooms and beautiful pools and beach views. We especially appreciate the sincere desire to serve that every employee demonstrates! We relaxed at El Cid and were spoiled with friendly service. German was exceptionally helpful arranging transportation from the airport and getting us settled. Our two butlers, Leopoldo and Orlando, were very attentive, responsive and helpful.
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Excellent getaway at el cid
Gerson and Alan really took care of us. We really enjoyed the setup of the resort and all the amenities especially regular room cleaning and fresh water. The restaurants were all excellent and we especially enjoyed the Mercado de Delores. The platinum Lounge was excellent and every staff member we met was most helpful
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Leo and Orlando, Butlers extrodinares!
Leopoldo Quintero and Orlando were the best butlers! They were always accessible and I couldn’t recommend their services more. As a first time vacationer to cancun they made the experience incredible! Ask for them when you go to Marina El Cid.
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Lovely all inclusive
Stayed here for a week, and overall great all inclusive. The hospitality was 10/10 the absolute best part of the stay. Me and my partner were treated so well, the staff went above and beyond to meet any request we had. The platinum package is absolutely worth the upgrade, and would not return without it. The hotel itself is very family friendly, mostly older adults and families. Access to Ventus and ventus HA made me feel like I got more bang for my buck. The restaurants were all good, nothing spectacular but good. Would return again!!
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Great accommodations and service
We were there for almost a week. We had a great experience on the hotel and restaurants/bars with all staff members. A lot of food and drinks for adults, teens and kids.