In December 2017, Hotel Xcaret México opened its doors to offer the best of Mexico included, It was born as a tribute to Mayan culture and to our country, its artisans, its gastronomy, its living wealth and its cultural heritage. We are characterized by our hospitality and the excellence in our service, which have given us several recognitions, among them a 5 Diamond certification. Each achievement is a commitment to Mexico and to you. We invite you to know México through our love for it.
Hotel Xcaret México has changed the Mexican hotel industry with the All-Fun Inclusive concept, offering unlimited Access and round transportation to our Parks: Xcaret, Xel-Há, Xplor, Xplor Fuego, Xoximilco, Xenses, and Xenotes.
XCARET XAILING
In addition, All-Fun Inclusive of Hotel Xcaret México, includes round-trip transportation to the Embarcadero Isla Mujeres por Xcaret in the Cancun Hotel Zone and the ferry ride to Isla Mujeres with Xcaret Xailing, Enjoy this beautiful Caribbean Island.
Catamarán Isla Mujeres Monday - Wednesday - Friday – Sunday.
Cozumel Tuesday- Thursday - Saturday
Location
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Resort details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer ratings & reviews
TripAdvisor traveler rating
13701 reviews
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Dec 21, 2024Great! Awesome!!
Had great time. Rooms are great. The staff was really nice and helpful and the location on the water amazing! The pool was fun with the family. This was one of my best experience ever had. I would recommend anyone for this place. Will definitely come back in the future.
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Dec 20, 2024
The Best Hotel Xcaret Mexico
The best hotel around the world I really love and recommend everything good and fresh food the service is really professional and friendly they have a lot of parks you can choose which one you can go and enjoy for adults and kids thank you Xcaret Mexico.
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Dec 19, 2024
Will definitely be coming back!
The room, activities, service, and atmosphere were AMAZING! We especially loved how kind and helpful all of the amazing staff members were. They truly went above and beyond to make sure that we made the most of our vacation and took advantage of all of the resort’s offerings. Thank you Magaly, Rolando, and Erendira. ♥️ One additional piece of feedback is that the food is extraordinarily good! Yes, there are buffets which are very delicious in their own right but there are some absolutely to die for sit down restaurants and we were so pleasantly surprised! Some of the best food we’ve had in a while and just such a wonderful vacation! We will absolutely come back in the future!
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Dec 19, 2024
Great birthday surprise!
Jorkaev and Gilberto and armine were great and provided amazing service while we were at the main pool. We were here to celebrate Christmas and my husbands birthday. They gave us a great surprise with a at the main pool. They were very kind and accommodating to our drink requests. Make sure you spend some time at the main pool during your stay!
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Dec 18, 2024Employ people who look to take advantage, cheap sales tactics, manipulators
Thanksgiving week. Important to begin noting that a Concierge is someone who is there to assist and help guests. I state this because in my 3 interactions with them, all they attempting to do was to sell. No matter what my need was, at the end, it was always to make a sale, the first time, they apologized for an inconvenience and offered a free lunch at an exclusive area within their hotel and kept me there for 2.5 hours trying to sell me a timeshare basically, when I refused they sent in their manager, and only because I told them to stop talking did they leave me alone. The next day, while I asked for assistance on a trip again they small talk was only to get information out of me regarding my family to once again offer me a trip. The third time, the concierge worked in cahoots with the parking lot manager to overcharge me by 50 dlls for a taxi cab, when i caught wind of what they were doing they immediately returned my money and repeatedly said they were sorry and asked to step away. I'll say this, I expected a 5 star hotel to be above those cheap sales tactics and to employ staff that are not looking at clients as victims. Needless to say I will not be returning to XCaret Mexico and I will make it a point of telling all my friends, colleagues and anyone with ears know what they can potentially expect. Very dissapointed.