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904 reviews
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Dec 10, 2024Soul-less unprofessional hotel, best avoided
Though booking a stay at a chain hotel was done reluctantly, our itinerary necessitated a stop in Manati and the Hyatt seemed the least worst option. Unfortunately, the experience fell below even our lowest expectations. Above all else, the desk staff were shockingly unprofessional: the evening staff member couldn't be bothered to greet us and was dressed like he was about to go off to a local bar; his morning colleague was brusque and uncaring. The room was spacious and clean but the air con was of the old-fashioned duct type which was extremely noisy. The shower dribbled rather than sprayed and the hot water was barely tepid (I mentioned this at check-out but it didn't merit an apology, only an entry in the log book that read 'shower check'). I also didn't like the fact that the quilt was not encapsulated within a cover, rather separated from the occupant of the bed only by a thin sheet. My assumption is that quilts are not cleaned between guests so I consider this a significant hygiene fail. As we departed, we saw that breakfast was on offer. During the booking process, this was not clear and so we had made other plans. No mention had been made of this option at check-in, reinforcing our view that this franchise of the Hyatt brand really doesn't give a damn about its guests.
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Nov 22, 2024Nice Hotel
Nice Hotel for the purpose of my trip, clean rooms, quiet, serves breakfast, parking, and stores all around walking distance , would stay again, front desk is very helpful, they have a gym and a casino and steakhouse I. Walking distance, I would recommend
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Nov 11, 2024
Quick getaway……..
From beginning to end our time here was great. The property is very well maintained, the room was very clean no issues with noise or anything negative. Breakfast is very good and a decent variety is offered daily. The staff is very polite and attentive. The pool area is small but nice, the water is very well kept. If you’re looking to spend sometime gambling the Casino is a short walk across the parking lot. I definitely recommend this place to anyone who is looking to stay in this area of Puerto Rico.
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Nov 11, 2024Worst hotel stay ever
The managment at this staff are the worst that I have EVER encountered. I was given the wrong room and lied to about it. When I asked for the correct room or a partial refund I was given nothing but attitude. About an hour later I was called to say someone canceled and I could now have the right room. Meaning the room was available when I checked in. The managment was so rude that they hung up on Hyatt corporate when they called attempting to help me out.
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Nov 01, 2024
Definitely recommend!
The staff was very friendly and helpful. Lobby was well appointed and inviting. The room very spacious and clean. The bed! The bed and pillows were unbelievably comfy — I passed out immediately. The breakfast spread had eggs, pancakes, bread, toast, oatmeal, lots of fresh fruit, and juice and coffee. Would definitely return here!