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3461 reviews
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Dec 17, 2024Perfect Hideaway after a day of exploration.
This modern high rise was a perfect contrast to the old city and busy surrounding experience. The views were spectacular, everything was very clean, the restaurant was very good, the 30th floor access room was wonderful, the staff were great, the multiple pools were wonderful. There was a quirk on the last couple of nights in that somehow a motion sensor had been activated so even if we rolled over or moved the lights in the room would come on. After several attempts to fix this, we just resorted to putting towels over the bedside lights, which were apparently where the sensors were located. This did help. The restaurants, food and bartender were excellent. The casual bar was a bit windy and definitely several steps down from the restaurant. Impressive that there is even a gelato shop near the pools. All of the stuff was exceptional. English was not ubiquitous, but there was always someone who could help out.
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Dec 15, 2024
I'd stay here again
I really enjoyed my stay here. The staff was friendly and helpful. Once I called front desk and asked where the ice machines were and they sent someone up with a bucket of ice. Room always clean. Spa pricing was reasonable. Breakfast had a choice of buffet or menu. I ate the buffet. Dinner was great. Ate there twice both times had lobster. Delicious
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Dec 15, 2024
Hyatt Regency Cartagena
great location and easy access to airport and all activities. in addition shopping mail is attached to hotel which is very convenient. Th hop on and hop off bus booth on the first floor of the mall i would recommend to for the price which includes a boat ride to any first time visitor to cartagena
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Dec 12, 2024
Great hotel in Cartagena
We stayed at the hotel in December 2024. The staff was friendly and helpful. The room and amenities were clean. Great location : 6 min drive to Old City. There were few restaurants and bars. Infiniti pool on 14 floor had the best views on a sunset. Excellent service. I definitely recommend the hotel to anyone who is visiting Cartagena.
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Dec 11, 2024
I'd stay here again
This hotel was a great choice. It was clean, modern and centrally located. The staff was awesome and accommodating. Once I called services and asked where the ice machines were. They had someone deliver a bucket of ice to our room! The restaurants were great. I ate breakfast each day at the hotel and dinner twice. For breakfast you have the option of the buffet or ordering off the menu. I did not pay in advance for the meal plan, but that was ok. I could have added it if I wanted when I checked in. The lobster I had for dinner the first night was so delicious I went and had it another night lol. The spa services were also nice and reasonably priced. But the pools were the best for me. We stayed at the adult pool. The Staff at the pool were very accommodating when we wanted drinks and food. There was a DJ at the pool one day (she was at the restaurant during dinner one evening as well). This lady was awesome! We swam and danced!! This property really knows how to treat their guests. The staff is so friendly, helpful and always smiling and sharing conversation. When we were leaving and struggling to get our luggage on the elevator, this kind gentleman was very helpful. When we thanked him, he was very gracious and introduced himself as the hotel Security manager. Special shout out to Cley Reales, the front office supervisor! He was so friendly, funny, accomodating and helpful. I'd certainly recommend this property!