Guests will receive:
- 2nd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 3rd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 4th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 5th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Resort Details
- BrasserieExquisite dining experience, combining the vibrant flavors of the Caribbean with a touch of European flair.
- Kayak BarEnjoy a diverse menu of cocktails and drinks and our PRadise Bliss Lager Beer. Indulge in Paradise, one sip at a time.
- La Mina BarLocated at Villas En La Reserva, La Mina is a welcoming bar by the pool with ocean views. Enjoy our diverse drink selection, from cocktails and beers to wines and soft drinks, in a casual atmosphere.
- Lobby BarWith the most extensive variety of beverage options, the Lobby Bar offers cocktails that are derived from specialty rums and entice riffs on classic cocktails such as our signature Old Timer, with the name derived from the classic Old Fashioned, but prepared with aged rum and locally harvested honey.
- Martini BarEnjoy a full beverage experience ranging from prohibition-style cocktails to asian infused creations.
- MolidoDiscover the true essence of Puerto Rican coffee at Molido, our charming coffee haven. Immerse yourself in the island's coffee culture as you enjoy expertly crafted brews with a touch of tropical flair.
- NectarTraditional local cuisine restaurant that combines flavors and colors from Puerto Rico.
- Nori Asian GrillThe Traditional Teppanyaki Grills features a variety of Prime Meat, Chicken and fresh Seafood prepared tableside by one of our Chefs
- Picalo GalloOur beachside food truck offers a mouthwatering selection of dishes inspired by Latin American and Caribbean cuisines with a modern twist.
- Prime 787Contemporary Steak House featuring prime beef and fresh seafood
- Sand Trap Bar and Grill
- The MarketStop by day or night for a specialty coffee or choose from a selection of gourmet snacks grab & go style with the spectacular view of El Yunque Rainforest.
- Waters EdgeFull Service restaurant serving ala-carte breakfast, lunch and dinner options
- Wet BarThe Wet Bar provides in-pool seating or service to your lounge chair, offering refreshing drinks like Pia Coladas, Daiquiris, specialty cocktails, wines, and beers for a relaxing pool day.
- 24-hour front desk
- 24-hour security
- Accessible facilities
- Air conditioning
- Barber shop†
- Beauty shop/salon†
- Breakfast served in restaurant†
- Buffet breakfast†
- Car rental desk†
- Catering services†
- 24-hour front desk
- 24-hour security
- Accessible parking
Americans with Disabilities Act (ADA) compliance
Audible emergency alarm for sight impaired guest
Visual emergency alarm for hearing impaired guest - Air conditioning
- Barber shop†
- Beauty shop/salon†
- Breakfast served in restaurant†
- Buffet breakfast†
- Car rental desk†
- Catering services†
- Child programs†
- Children welcome†
- Cocktail lounge†
- Coffee shop
- Complimentary in-room coffee or tea
- Concierge desk
- Continental breakfast†
- Desk with electrical outlet
- Dinner served in restaurant†
- Direct dial telephone
- Doctor on call†
- Dry cleaning†
- Early check-in†
- Efolio available to company†
- Executive floor
- Exercise gym
- Exhibition/convention floor†
- Family plan†
- Fire safety compliant
- Front desk
- Full american breakfast†
- Full service housekeeping
- Golf, Offsite
- Hair dryer
- Hairdresser/barber†
- Heated guest rooms
- Housekeeping - daily
- Individual Efolio available†
- Interior corridors
- Ironing board
- Late check-out available†
- Laundry/Valet service†
- Lobby coffee service†
- Lounges/bars
- Lunch served in restaurant†
- Massage services
- Meeting rooms
- Non-smoking rooms available
- Outdoor pool
- Parking lot†
- Pool
- Private bath or shower
- Public address system
- Public area air conditioned
- Room service†
- Room service - limited hours†
- Secured parking†
- 2nd lock on guest doors
Alarms continuously monitored
Audible alarm smoke detectors in guest rooms
Audible alarms in hallways
Audible alarms in public areas
Automated External Defibrillator (AED) on-site
Automatic fire doors
Basic medical equipment on-site
Building meets all current local, state and country building codes
Camera monitoring parking area 24 hrs
Camera recording parking area 24 hrs
Complies with Local/State/Federal fire laws
Controlled access to parking
Dead bolts on guest room doors
Electronic room key
Elevator auto recall
Emergency back-up generators
Emergency evacuation plan
Emergency exit maps
Emergency info in room
Emergency lighting
Evacuation drills
Exterior doors (except lobby entrance) require key access at night
Fire detectors in guest rooms
Fire detectors in hallways
Fire detectors in public areas
Fire extinguishers
Fire extinguishers in hallways
First aid available
Frequency of evacuation drills
Guest room doors self-closing
Hard wired smoke detectors
Lighted parking area
Lighted walkways
Multiple exits on each floor
Parking area attendants
Patrolled parking area
Private security available
Public address system
Response time (minutes) from fire/police department
Safety chains on guest doors
Secondary locks on sliding glass doors
Security
Security 24 hours/day
Smoke detector in public areas
Sprinklers in guest rooms
Sprinklers in hallways
Sprinklers in public areas
Staff Red Cross certified in CPR
Staff trained in Automated External Defibrillator (AED) usage
Staff trained in CPR
Staff trained in duplicate key issue
Staff trained in first aid
U.S. Fire Safety compliant
Uniformed security
Ventilated stair wells
Video cameras at entrance
Video cameras in hallways
Video cameras in public areas
Video surveillance monitored 24 hrs a day
Video surveillance of parking
Video surveillance recorded 24 hrs a day
Viewports in guest room doors
Visual alarms in hallways
Visual alarms in public areas
Well lighted exit signs - Spa
- Sundry/Convenience store
- Technical concierge†
- Turndown service†
- Valet cleaning†
- Valet parking†
- Valet same day dry cleaning†
- Wakeup service
- Water sports, Offsite
- Wireless internet connection in public areas
- Conference Suite†
- Convention Centre†
- High Speed Internet Connection†
- LCD/Projector†
- Meeting Facilities†
- Meeting/Board Rooms†
- Overhead Projector†
- Slide Projector†
- Whiteboard†
- Wireless Connectivity
- Wireless Internet Connection
† Fees may apply
- Children's program, onsite †
- Fitness center on-site †
- Outdoor pool †
- Pool †
- Spa †
- Fishing †
- Golf †
- Snorkeling †
- Bacardi Distillery
- BioBay Fajardo
- Castillo San Felipe del Morro
- El Yunque National Rainforest
- Old San Juan
- Restaurants
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
2708 reviews
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Feb 21, 2025The terrible customer service hinder the ability to enjoy anything
Don’t expect customer service or care about your needs. When I arrived as a single mom with two young children at 4:45 I had to wait for my room to be ready until 7pm. They promised me free breakfast and to waive resort fees which was offered not asked for. The next day we waited 2 hours for pizza no one helped us for 90 min not even drinks, the food at bar took 2 hours the next day, the reservation at Nectar was over a hour to be seated worst part is that upon check out they fought to keep the offer of waived resort fees that I finally just left without it.
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Feb 20, 2025These are Great Facilities and amazing staff; we will return with the rest of our family.
Amazing stay. We were here with the HUGE Presidents’ Weekend crowds, and the staff and facilities absorbed everyone very well. When dining reservations were tight, the Two Market stops filled the gaps. Pools were great; bars were busy and well-managed.
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Feb 20, 2025
Do NOT stay here
Disgusting. The place is a rundown mess. I felt like I was staying at a crummy cheap motel that I stayed at for a college spring break. Service is horrible and the food situation is a disaster. They don’t even have ice cream by the pool for kids! All the food by the pool comes out of a crummy food truck with very limited fried options. The place physically looks like it hasn’t been updated since 1983, it’s literally falling apart (see pics). Customer service is a joke. They didn’t clean our rooms until 6pm and we’d have to wait to go in them. Constantly ran out of towels by the beach and at housekeeping. Had two of the worst dining experiences at their restaurants, Brasserie and the golf restaurant. All the equipment at the gym is broken. The beds are so uncomfortable. The rooms are dark and depressing. The beach is rocky and gross. My child found a broken wine glass and a used condom on the sand. You can’t reserve pool chairs in advance and There’s never enough chairs at the pool. People were getting to the pool at 6am to claim chairs. There’s no towel service at the pool either. I asked what happens when there’s not one chair available for guests and they said there’s nothing they can do about it. Do not stay here!!!!!
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Feb 20, 2025Aggrieved in PR
I cannot tell you the disappointment we have encountered on this trip. We booked in September and was told to try and get golf tee times 30 days prior. Upon calling we found out both golf courses are closed during our stay. We cannot get a dinner reservation anywhere and the food we have had has been sub-par, . Also. Almost impossible to get lounge chair by pool as well. Very poor planning on their behalf.
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Feb 20, 2025
Beautiful, peaceful beach front stay
The view is amazing and they keep the beach clean. Beds were soft and comfortable. Staff was pleasant and attentive. We did room service multiple times and it was always brought timely and hot. The market was a quick place to grab breakfast. Very close to the rain forest if your considering a visit there.
- AdvisoryA minimum mandatory hotel-imposed resort fee of 18% (plus tax) per room, per night, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
- Check in: 4:00 PM
- Check out: 12:00 PM
- General policies: No charge for children 12 yrs and under when sharing room with parents
- Kids stay free policy : Maximum number of children per paid adult: 0Maximum child age: 12
- Pet policy : Pets Not Allowed