Hyatt Vivid Grand Island - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

1000 reviews

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  Great Adult Resort to Relax and Enjoy 5-Star Service

  This 5-star resort is not on the beach. BUT, we utilized the shuttle to their private beach club and had the best time! Our room had a fantastic view of the bay and golf course with a peak of the ocean. The food and drinks were great. Our room on the 11th floor was directly under the rooftop restaurant and we had alot of noise every night until midnight (wouldn't recommend if you want to go to bed early). What made it so great was the quality of customer service we received. The staff goes above and beyond to delight you by bringing you surprise drinks or snacks which was a great way to show that they care. I would absolutely go here again!

  Mar 30, 2025
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  Good But Could Be Better

  My husband and I traveled here for a long needed vacation. When we got to the hotel, they greeted us with a refreshing drink and took our luggage to be delivered later. We were so tired and hungry after traveling for 13 hours, we just wanted to eat something. Unfortunately, the restaurants are by reservation, so we couldn’t get into any restaurant. My husband gets hangry, so we finally figured out to get room service. If you’re in the same predicament, you can do that or get sandwiches that are made to order downstairs in the coffee area. After we slept 11 hours, we went to make reservations for that nights dinner. This was the thing that won’t bring me back here. You have to get up and make reservations by 9am the day of the dinner reservation and hope you get the time and place you want. It’s literally like trying to get concert tickets before they sell out. On the other hand, the restaurants are great. Service and food was amazing. The mini bar in the room is not a mini bar. It has a few bottled waters, beer, and soft drinks. No hard alcohol. You have to go downstairs to get a hard alcohol drink. The room is nice and spacious. The floor is already coming up in places, and the thermostat can’t go below 70 degrees, which is obviously a money saver for the hotel. But I like it colder in my room and that wasn’t going to happen. Once we were going out of our room and we saw fumigation people. They said they fumigate every room every day. What? We were never told that. We asked them not to fumigate our room, though when we returned, there was spray matter at the bottom of the cabinets that wasn’t there before. I’ve included a picture. The pool area was nice, except for a few things. Firstly, the deck is made of regular wood. For a beach resort, I’d think they’d use a product like Trek and they didn’t. So all week they were sanding and resealing the wood. Didn’t want to see that honestly. I’ve included a picture of that too. Another thing is the amount of activities in the water. I wish it was just quieter. Plus the amount of times people coming up to you asking if we want a spa treatment got a bit tiring. The most annoying thing was that there wasn’t a closer bathroom by the pool. You had to walk through the lobby bar area or across to the other side of the 2nd pool to use it. They had a sign that said “banios” by the swim up bar, but it hadn’t been constructed yet. So plan your pee and poo accordingly! My last point is for the superior customer service from the many employees at the hotel. The service Ivan and Emilio gave us while at the pool was outstanding . So hospitable and quick. Amazing service. Fesh at the pool area was lovely. She was very personable and friendly. Angel and Mario at The Amber bar were so sweet and accommodating. Very kind people. The ceviche bar was delicious. Very fresh and tasty. Guadalupe and Jesus were great. They took good care of us. Jesus at Serenity deserves a shout out too. We both saw a shooting star one night when no one else did. He made great Black Russians. Great service! I can’t remember the names of the bartenders at Nectar, but they too were great. Very professional and helpful getting us some change for tips. It was a nice trip. Just wish it had been quieter around the pool area. Oh, one last issue! The smell in the lobby is not good. I don’t know who thinks it is, but my husband couldn’t even go in there. For me, it made me nauseous. Please don’t use that fragrance.

  Mar 29, 2025
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  5 stars adults only hotel

  It was my First Adult all inclusive it was very nice. I had an amazing breakfast every morning. My waiter was named Jesus. He was very friendly, polite, and courteous to our needs, like my morning adult breakfastand the Mimosas were amazing . Also, if you prefer a different juice, they can make that too, or however you want drinks made. I enjoyed the Mimosas, xxx Mexican Green Red Can Beer. Coffee with baileys was great. They had different choices of food at the poolside. Pools were clean and warm. I walked over and saw the other things like volleyball and tennis courts great for a couples game. We snacked at the Coco Cafe for ice cream, coffee, and sandwiches between meals and hot beverages during the evening Mayan Show. I was a little chilly from the wind, so I would sometimes drink coffee in the evening and cold capachinos- coffee drinks before breakfast. I enjoyed shopping in the resort store. They have reasonably priced stuff to buy for souvenirs or want to wear something new on the resort jewrly , purses souvenirs. If you're off resort and go in town, you will see more vendors buts its crowded, and you can get bothered by sales excursion vendors, etc . It was my 50th birthday along with the hotel staff special thanks to Jessica Yasmin and Soriano Vazquez and the Unlimited Vacation Club I had an amazing 5 star birthday at this resort. Everything was there, and I was pampered by all the resort staff in this beautiful Mexico Resort. 5 🌟 🌟 🌟 🌟 🌟 Can't wait to try another on my next vacation to the Carribean - Mexican beaches!!! From Ohio!!

  Mar 29, 2025
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  Great customer service

  Eduardo rumbia y eduardo calderon from the beach club were amazing. Great attencion and did a little surprise treat for me and the wifey honey moon. Great people and environment……………………………………………………………………………………………………………………………………..

  Mar 29, 2025
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  Boston, MA

  If you only go here for Lupe’s ceviche at fresco, it will be worth the trip. Green aguachile was as good as you’ll find anywhere in CDMX. Will be back! Jesus and chef Guadalupe were the best! Ceviche and service were superb. The room was relaxing and comfortable. Definitely recommend.

  Mar 29, 2025