Complete buffet breakfast.
- Complete buffet breakfast.
- Buffet dinner.
- Does not include drinks during dinner.
Lodging without food or drink
Resort Details
- CasinoA fun night
Open from Wednesday to SundayTimings - 19:00–03:00. Kitchen open until 23:30
Place your bets! The Casino Bar is the best choice for a fun night out. Meanwhile, you can try a refreshing gin and tonic with rosemary, or any other cocktail: cosmopolitan, Bloody Mary, whisky sour or our own speciality, a Frozen Mencey! - Iballa Cocktail BarThe history of the hotelGuess the names of famous people that have visited this hotel by looking at the photos hanging from the wall, relax next to the garden while you take the edge off your appetite with some Iberian ham croquettes or enjoy an evening of live music while sipping on your favourite delicious cocktail. Kitchen services between midday and 23:30.
- Los LaurelesLunch by the pool
Timings - 12:30 - 18:00Kitchen: 12:30 - 16:30
The shade of the Indian laurel trees is the perfect place to try gazpacho made with local tomatoes and served with vegetables and Iberian ham. And there’s so much more to choose from: rice stew, pork sirloin glazed with caramelised onions, gin-tonic foam with citrus fruits ice cream… It’s a delicious feast! - Los Menceyes restaurantTop quality cuisineTimings - 07:00 - 10:30 and 19:00 - 22:00
Enjoy a buffet breakfast with coffee, fresh orange juice and more than you could ever imagine: Iberian ham, cold cuts, pastries, and sweet and savory dishes. In the evening, you can enjoy the à la carte menu. Don’t leave without trying the Canary Island cheeses or one of our signature dishes, grilled octopus with black rice. - Papa Negra restaurantSustainable fishing certificate
Open from Thursday to Monday20:00–23:00
Under Javier Martín, the chefs at Papa Negra restaurant create striking dishes using locally sourced ingredients. Potatoes coloured with a mojo sauce or cream of watercress soup with millet foam, fresh cheese and gofio jareado (sun-dried roasted maize) are just two of the delicacies you can sample.
And at the weekends, at 11:00, you can enjoy Sprunch, a concept that combines a 90-minute water circuit at SPA Sensations and an exquisite Gourmet Brunch.
- Golf†
- Internet services†
- Liquor store†
- Meeting rooms†
- Room service†
- Spa†
- Water sports†
- Please contact the hotel for additional information.
† Fees may apply
- Diving †
- Golf †
- Snorkeling †
- Spa †
- Surfing †
- Water activities †
- Water-skiing †
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
2876 reviews
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Jun 29, 2025Perfection
We booked this trip based on the hotel not knowing it was a city break as opposed to a holiday resort as other parts of Tenerife but what a delight it has been. The hotel is immaculate and the maids are super fast at cleaning the room. We paid for breakfast on arrival at a rate of €20 per person per day and it is wonderful. We have ate here twice for lunch and again everything is perfect. Everything here is top quality. Marco the pool waiter is fantastic and the lifeguard is very attentive. There is a lack of English speaking staff but as we in return do not speak Spanish it’s nothing Google translate cannot fix. We used the the spa for €20 per person for a 90 minute session…. Bliss. Gym opened at 7am mon-fri and 10am sat-Sunday. There is a casino underneath the hotel also. No shop in the hotel but there is a conveniently placed spar shop over the road where all your essentials are well cheaper than UK. The area of Santa cruz has been wonderful and as it is not a tourist area the prices are brilliant for eating out. All in all it has been a delight to be here. Taxi from the airport cost around £150 return
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Jun 05, 2025Service is not 5* standard
First I will start with the positives the hotel is lovely and well maintained and very clean. The room had a large comfy bed and we requested a garden view which I recommend as the view and quietness was perfect. Breakfast was varied and very good so much to choose from between cooked to Buffett style. This hotel is not a resort hotel so there was lots of conferences going on while we were there but the best bit was you could get a pool bed at any time of day as very quiet. Negatives is the service as another review said Spanish customers come first and seem to get better service. The pool restaurant I would definitely not recommend as I pointed to a vegan burger and explained I was vegetarian and they brought me a veal burger and I only noticed as it had egg lucky I never ate it and they brought a replacement after I complained and although vegan I bit into it and it was freezing 🥶 so complained and never ate there again!. There was also decking getting replaced at the pool a few days and quite a bit of noise which you are aware of when trying to relax. The staff are not fluent in English and sometimes language can be a barrier. Most were lovely a few rude . The hotel is 10 minutes walking distance to the centre through a beautiful park so ideally located. I might in the future consider returning as Santa Cruz is a great place to visit and with some tweeks this hotel could be great.
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May 30, 2025
Could do better
We have stayed here several times previously and always been happy. However when we stayed here recently we were disappointed with standards of service and food quality which were poor at times. Examples: When dining in the Laurels poolside restaurant it was very obvious that Spanish speakers were given priority. On one occasion we were shown to a table and provided with menus. Around five minutes later a group of Spanish speaking ladies arrived and their order was taken very quickly - we were still waiting to give our order ten minutes later. We eventually ordered but our drinks didn't come, even after our starters had arrived. I had to ask repeatedly for our drinks. When the wine came it was not the one we ordered. No apologies offered. When speaking to staff in Spanish many of them would reply in English, often fairly poor. I found this very rude as I can speak reasonable Spanish and I want to use the opportunity to practice the language. Hot food at breakfast doesn't stay hot for long - this is made worse by the cold plates provided. Why can't hot plates be provided as in many other hotels ? On arrival at the room allocated we discovered problems. The sink plugs didn't hold water. There was no water jug provided for the in-house filtered water system.
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May 06, 2025
Great Experience
Excellent service (professional, friendly and quick); excellent food and amenities. Front desk staff were helpful in helping us to find something to do for 1/2 a day. Supper and breakfast buffets were excellent. Bed was VERY comfortable.
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Apr 04, 2025
Average at best
I was excited to stay here but what a total letdown. I thoughtthis was suppose to be a nice hotel. I would put it in the same ballpark as a holiday inn, in the US. Very small rooms even though I’m in a deluxe room. Very old furniture scuffed up and dirty feeling & no where to put clothes besides the 4 hangers provided. Staff are fine but nothing special I’m here for work and already looking at another place to stay.
- Check in: 3:00 PM
- Check out: 11:00 AM
- Minimum check-in age: 18
- General policies:
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information: Room taxes are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Groups Policy: Iberostar will accept a maximum of 8 rooms traveling together to be booked as individual bookings. Any group of 9 rooms or more requires a traditional group contract. If your group unexpectedly exceeds 8 rooms, it is your responsibility to notify ALGV immediately, at which point the group will be converted to a contract based on Iberostar's current day group rates and cancellation policy. Failure to notify ALGV of large groups can result in the forfeit of the group. If you know in advance of making any bookings that your group will exceed 8 rooms, please reach out to ALGV for assistance.