Complete buffet breakfast.
- Complete buffet breakfast.
- Buffet dinner.
- Does not include drinks during dinner.
Lodging without food or drink
Resort Details
- CasinoA fun night
Open from Wednesday to SundayTimings - 19:00–03:00. Kitchen open until 23:30
Place your bets! The Casino Bar is the best choice for a fun night out. Meanwhile, you can try a refreshing gin and tonic with rosemary, or any other cocktail: cosmopolitan, Bloody Mary, whisky sour or our own speciality, a Frozen Mencey! - Iballa Cocktail BarThe history of the hotelGuess the names of famous people that have visited this hotel by looking at the photos hanging from the wall, relax next to the garden while you take the edge off your appetite with some Iberian ham croquettes or enjoy an evening of live music while sipping on your favourite delicious cocktail. Kitchen services between midday and 23:30.
- Los LaurelesLunch by the pool
Timings - 12:30 - 18:00Kitchen: 12:30 - 16:30
The shade of the Indian laurel trees is the perfect place to try gazpacho made with local tomatoes and served with vegetables and Iberian ham. And there’s so much more to choose from: rice stew, pork sirloin glazed with caramelised onions, gin-tonic foam with citrus fruits ice cream… It’s a delicious feast! - Los Menceyes restaurantTop quality cuisineTimings - 07:00 - 10:30 and 19:00 - 22:00
Enjoy a buffet breakfast with coffee, fresh orange juice and more than you could ever imagine: Iberian ham, cold cuts, pastries, and sweet and savory dishes. In the evening, you can enjoy the à la carte menu. Don’t leave without trying the Canary Island cheeses or one of our signature dishes, grilled octopus with black rice. - Papa Negra restaurantSustainable fishing certificate
Open from Thursday to Monday20:00–23:00
Under Javier Martín, the chefs at Papa Negra restaurant create striking dishes using locally sourced ingredients. Potatoes coloured with a mojo sauce or cream of watercress soup with millet foam, fresh cheese and gofio jareado (sun-dried roasted maize) are just two of the delicacies you can sample.
And at the weekends, at 11:00, you can enjoy Sprunch, a concept that combines a 90-minute water circuit at SPA Sensations and an exquisite Gourmet Brunch.
- Golf†
- Internet services†
- Liquor store†
- Meeting rooms†
- Room service†
- Spa†
- Water sports†
- Please contact the hotel for additional information.
† Fees may apply
- Diving †
- Golf †
- Snorkeling †
- Spa †
- Surfing †
- Water activities †
- Water-skiing †
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
2859 reviews
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Mar 24, 2025Very good but not 5* as we would know it
Above all else the staff are fantastic and put me to shame with their language skills, they were able to change between English, German, French and Spanish so easily. We booked a standard room for our anniversary and are currently in room 274 and it is lovely but a little tired looking and because it’s facing the street can be noisy at night when the bins are collected at 1am, the main room had enough space and storage for the two of us. the bathroom (double sinks) does not have storage/shelves for wash bags etc so was awkward and meant we are not able to put out our toiletries, the bath/shower was arranged so it was difficult to get in and out of, if you have balance/slight mobility issues I would not recommend . Also the shower screen was very difficult to close so water covers the floor, I would get an extra towel for the floor to keep it dry. Also no hooks to hang towels to dry. The hairdryer is ok , it’s attached to the wall type, but kept stopping after less than a minute and had to wait 2-3 mins for it to work again, the staff were very god to send a replacement. The bathroom mirror light did not work at all but the overhead light was adequate. Each floor has a filtered water dispenser which was very nice. We booked room only and were offered breakfast at €20pp, we tried for 2 days but not for us, we did not feel it was value for money as we saw local cafes offering coffee, juice and breakfast sandwich for €5-7. The buffet has most of what you could need and an additional hot food to the table menu but it’s not 5*, I ordered eggs Benedict and the egg was so raw it turned my stomach and the bread was not a muffin so was not a true eggs Benedict. Being in the Canary Islands I would have loved to see a local hot fish option at breakfast. Grounds, beautiful areas and so many options whether a pool lounger or a comfy sofa in the shade. There is an ‘indoor’ pool but this is an extra charge, currently it’s €20pp for 90 mins Overall we are enjoying our anniversary and
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Mar 23, 2025Our happy stay at this hotel
Amazing hotel great restaurants, we very much loved the bar area for food. I made use of the lovely gym every day on our 6 day stay. The hotel spa and the gym was so very clean and the staff very friendly and helpful. We’ve been to this hotel before a view times and we’re never disappointed. It’s in a perfect location for the city for what we’re looking for and we will be returning to it in the future. Thank you to all the lovely hardworking staff, you made us feel so welcomed .🙏😃😎👍
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Mar 07, 2025DISAPPOINTING
Excellent breakfast and team. Iberostar always exceeds regrettably; not this time. Complained twice, then gave up drain smell in bathroom. Had a 35 Euro meal.. misleading as not al la carte and very poor. Resulting in the next 10 days of inconvenience finding somewhere else to eat.
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Feb 17, 2025
6 nights, not 5 stars
The hotel has extensive grounds for being in the city center; elegant interior, pools, gym, turtle pond and green space. Adjacent to the most beautiful park in the city, las ramblas, and walking to Port area. My concerns and issues; 1) housekeeping was disappointing- no coffee maker in room and I had to bring it up, one day no clean cups glasses spoons were replaced along with not emptying garbage. I had to make a list in English to give to housekeeping manager. Every time I wanted to speak to the manager, they were not in. Issue 2: the hotel hosts many government and business events. On Sunday, a police officer wouldn't allow me to pass the area to go to my room on the same floor. I had to go to front desk to get assistance. This is clearly unacceptable, the hotel should of anticipated addressing this ahead of time. Issue 3; our room faced a side street. Throughout the day loud motor scooters are in the immediate area disrupting the serenity
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Feb 02, 2025
One of the best hotels I stayed at
Beautiful hotel in a good location. The staff was great and I was grateful they spoke English. Yeah, I know I should learn Spanish. The guy who checked me in walked me to the elevator to use to get to my room. The room was one of the best I’ve stayed in, large and cleaned and I’ve traveled extensively in the US and the world. The outdoor space with the pool and chairs is incredible as is the outdoor space to have cocktails. I didn’t eat dinner there as I was exploring the city and had dinner near the cruise port. I did have the incredible breakfast buffet that was only 20 euros, champagne included. I stayed one night before a cruise. I will definitely return. And just for information purposes, they do have a casino.
- Check in: 3:00 PM
- Check out: 11:00 AM
- Minimum check-in age: 18
- General policies:
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information: Room taxes are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Groups Policy: Iberostar will accept a maximum of 8 rooms traveling together to be booked as individual bookings. Any group of 9 rooms or more requires a traditional group contract. If your group unexpectedly exceeds 8 rooms, it is your responsibility to notify ALGV immediately, at which point the group will be converted to a contract based on Iberostar's current day group rates and cancellation policy. Failure to notify ALGV of large groups can result in the forfeit of the group. If you know in advance of making any bookings that your group will exceed 8 rooms, please reach out to ALGV for assistance.