The all-inclusive program includes the following amenities:
Breakfast, Lunch and Dinner
International and local drinks
Room service 11:00AM - 11:00PM
Daily and nightly entertainment
Non motorized water sports (fees may incur after the first hour)
Kids Club for ages 4-12
Taxes and gratuities
Important Information: A la carte dining requires a reservation to be made in advance. Number of reservations allowed depends on length of stay. All reservations are subject to availability.
Guests celebrating their honeymoon will receive the following:
• Bottle of Champagne
• Fruit Basket
• Special Iberostar Gift
Important Information - To receive this offer, just enter "HONEYMOON" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you. Some restrictions may apply.
Proof of marriage must be provided at check-in.
Guests will receive up to $400 in Resort Credits. Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credit must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Credits have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits may not be transferred to another property. Resort credits do not apply to contracted group bookings. The credit only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Guests will receive up to $600 in Resort Credits. Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credits must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Credits have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits may not be transferred to another property. Resort credits do not apply to contracted group bookings. The credit only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Resort Details
- BarsThree bars: swim-up bar, lobby bar and snack bar.
- Various diningExclusive a la carte restaurant with show cooking and Market cuisine.
Exclusive mixology and cocktail recipes, wine tasting and pairing sessions.
Courtesy snacks throughout the day at the Beach Club and Lounge.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- Free high speed internet connection†
- Liquor store†
- Lounges/bars†
- Massage services†
- Pool†
- Poolside service†
- Spa†
† Fees may apply
- Golf †25% discount on Golf rounds.
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
2055 reviews
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Mar 27, 2025A great, memorable vacation!
Our stay was wonderful from start to finish! Room was a good size, clean, and comfortable. Great ocean views from outdoor balcony too. Staff was great, always going above and beyond. Beto, Sabi and Jorge around the pool/beach area were incredible. Always willing to help every guest, even with the littlest need. Thank you for making our trip a memorable one. We’ll be back!
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Mar 16, 2025Ok but there are issues
Preface my comments by the following: It's closer to 3.5 this rating. Any detracting comments are not directed to the staff who are excellent and friendly. This trip was a week long stay from March 8-15/24. 1. For approx. 4 of these days only one elevator was working (Saturday to Tuesday). I believe it was Wednesday where it was repaired. In fact one customer advised me they were caught in the broken elevator for 1 hour. When we arrived on Saturday it was broken. One elevator servicing numerous guests over several days. There are 13 floors to service. We were on the 11th. One can imagine the inconvenience this caused and the numerous lineups as the elevators themselves are slow. 2. Scant umbrellas. Tried one umbrella and it had no pin. Another guest had an umbrella but the staff had to find a makeshift pin. You look down your room in the morning and there are just a few umbrellas out. Really? Why doesn't your hotel have numerous umbrellas readily placed in the morning - instead of having to go beg for an umbrella if one is available. This is just sloppy. The scramble for chairs is pathetic enough but to have chairs with no umbrellas you just look down there and say 'here we go again.' 3. You are not told, but you must know that your room is serviced by two buttons. One pushed is red, the other is green. So there is not the traditional sign for service. We didn't know this and found out the next day because the red was pushed and forgotten (not knowing it's function). Read this and know that pushing red will mean no room cleaning. Green is cleaning. Live and learn. 4. The balcony door in our room had no outside handle. My girlfriend could barely close it and if you're not careful you could get your finger squished trying to close it. There is a handle on the inside. Looks like the outside handle was broken and never replaced. 5. The App for this hotel. Fine if you have an app and it replaces the traditional paper items such as a menu. But when your app is a glitch fest then the whole thing breaks down. One particular day i thought I'd use it. So first started with the listing of the numerous cocktails. Click on one. Nothing. This means when ordering your food I should do what? Call the guest services? lol. But then the app kept getting a 'no internet connection' false indication as it quite clearly had an internet connection. Listen guys, have a redundancy built in: paper menu. That way I can see the listing of cocktails, food etc. and order the old fashion way as it seems this app can fall prey to problematic functioning. So calling the guest services I asked if there was a paper menu and was told to go down to the main desk and ask for a QR code. Really? Then if not a paper menu in the room what about a QR code in YOUR ROOM to do exactly what should be done in your room - looking for room service. 6. This is out of the control of the hotel (with one possible exception as noted) but be aware that swimming here is not really feasible because it is very rough almost constantly. My girlfriend is the big swimmer. She went out once. Now I think the hotel next to us (not the Selection) has a breaker/buoy of sorts to mitigate the waves as I saw fairly consistent swimming there and a lack of rough waters. So I asked myself why doesn't this exist for the Coral area if indeed this hotel employed a breaker process? 7. The swimming pool is not a swimming pool. It's a wading pool. About 3'9" or so. You never see any swimming there. Just standing around and drinking and playing whatever games they have. Of course it would be stated you can use the Selection side but since you paid several thousand dollars more to be in an adult only side this basically defeats the purpose. The Selection side has all the teens, kids etc. 8. The food is very good. We almost exclusively used the buffet and a la carte at Coral. We went to two restaurants on the Selection side - The American Bisque and Mexican restaurant. Whatever selections and quality they had was easily met on the Coral side. On top of it the other side is mayhem with the running around, children, teens, etc. and you risk lineups to get in those restaurants as only one, the Japanese one needed to be reserved. In any event everything from the coffee, to breakfasts, lunches, dinners, all very well done. 9. The room, junior ocean view suite was excellent. Small whirlpool bath on the balcony is a nice touch. Again something you're not told, but the desk can control individually the AC in your room. We only found this out a few days later. None of the reviews we saw mentioned this but now you know as necessity (was freezing) made us go to the front desk and ask. If you like swimming in the ocean/Caribbean Sea/Gulf of America (lol) then this may not be the place for you to put it plainly. The pool doesn't make up for it. You are then compelled to go to the Selection side which defeats the purpose of your spending several thousand dollars more for an adult only experience. I come away from this experience noting two positives: the room and its view and the food selection.
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Mar 11, 2025
50th Birthday with friends
It has been a dream start to my holiday, could not have asked for a better resort to relax and party at the same time. The Coral Selection is adults only, the food and drinks are top notch, excellent entertainment courtesy of Beto and the team (shalala).
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Mar 08, 2025
Best trip to Cancun !
We had the BEST TIME!!!!! The entertainment staff was 100% the best. The first day they learned our names and remembered every day. Valery, Alex, Beto, Michel were awesome!!! Service was top level!!! The waitress Saby 10/10 so good we would leave the pool to go to order from her at the beach!!!
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Feb 27, 2025Beautiful hotel with outstanding staff
The hotel is gorgeous and on an amazing beach. Never had an issue finding a beach chair lots around. The staff go above and beyond and the service is a 5 star for sure. The entertainment by the pool is fun and we even got to enjoy a foam party. You have access to the Selection Side and the lobby there is beautiful and always buzzing. The only reason we are giving it 4 out 5 is because of the food. Lots of selection and breakfast buffet is okay but not much taste. This is understandable considering the amount of guests they need to serve. Overall the staff and the beautiful accommodations make this a top notch place.
- Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $76 MXN (Approx.$5.00 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check in: 3:00 PM
- Check out: 11:30 AM
- General policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals;this will place a hold on your funds.
Convention policy:individuals attending a convention cannot book this property for their stay.If found attending a convention, guests may be subject to higher room rates upon arrival.
SPRING BREAK POLICY - Iberostar Hotels & resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
Transfer Policy:A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:Room taxes and service fees are included in vacation price.minimum night stay restrictions may apply.Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY - Iberostar Hotels & resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.