Situated along the beautiful beach of Playa Paraiso, the AAA Four Diamond Iberostar Selection Paraiso Maya Suites is the breathtaking expression of splendor, blending soaring Mayan architecture with equally spectacular amenities. Unwind in the lobby bar beneath an exact replica of the famed Chichen Itza pyramid. Swim in the Riviera Maya's only wave pool, splash in the water playground. Relax under towering Mayan statues. Enjoy quiet time in one of the elegantly appointed suites. It's a Caribbean resort for families and couples desiring an upscale vacation experience. With a 32,000 square foot spa, splash park, wave pool, restaurants and authentic details in every space, this is relaxation on an impressive scale.
Location
Riviera Maya - BeachProperty information
{{title}}
Resort details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY - Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
- In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
SPRING BREAK GROUPS POLICY - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
- Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Effective - 11/01/2019
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth
between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of
the remaining nights.
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of
the remaining nights.
***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Customer ratings & reviews
TripAdvisor traveler rating
8564 reviews
-
Nov 24, 2024Disappointing experience!
We stayed at the Tucan in 2023 and decided to return to Iberostar bit upgrade to the Maya and expected a much better experience given its 2 tiers higher. Good points Pools were good, staff worked hard and drinks were OK and would mix anything you wanted. Bad points Constant harassment to attend the membership meeting, we kept telling them we attended in Tucan and it’s not for us. Housekeeping Poor housekeeping few days at the beginning of the holiday they didnt clean the room we had to complain to concierge and asked them to be completed by 1pm as we like to sometimes rest with kids so can stay up later. This went on for a few days despite concierge saying they will sort. Only got resolved by me asking for the general manager email then miraculously something got sorted seems too many concierge more concerned with getting membership meetings than doing their job. Food Oh my everything is cold and like warm at best. Tried several al a carte restaurants even those were cold. Food in them was of poor standard and stale or over cooked. Buffet was similar had to try find something they cooked in front of you to get anything warm. It’s not rocket science just put them on hot plates rather than under a slightly warm light bulb. Expected a lot more for the tier level but won’t be returning to Iberostar will go back to our usual chains. Get the impression it’s gone done hill and caters for the easily pleased American audience who like quantity over quality.
-
Nov 23, 2024Love the beach and day life!
I loved the beach and the members area is always great! Loved the shopping area and the fitness center it’s amazing. The beach is beautiful. Also want to send a shout out to Alexei energy to get us out to play beach games! He also has great info and lets us know where to go have fun!
-
Nov 22, 2024
Fantástico!
Our vacation was great, the Maya hotel was amazing, beautiful and lovely decor! Star Camp was fantastic for our 8 year old. He loved going to camp, different activities and even some evening special events. Highly recommend! Perla and Mafer were so excelente for the star camp!
-
Nov 22, 2024Paradise Found 🌴☀️
Paradise Found 🌴☀️ Just wrapped up a fantastic trip at Iberostar Paraiso Maya with my dad and uncle. Despite a few minor hiccups with Storm Sara, we had an incredible time! Here are the highlights: Amazing Food: The seafood gala was a dream! Loved the buffets, especially the omelets. Shoutout to the fantastic staff at Hashiru, Marina, and Rancho! Stellar Service: The staff at Iberostar truly went above and beyond. Special thanks to Gerardo, Jonathan, Federico, Anastacio, Darlene, Emmanuel, Esteban, Angel, Jose, Adrian, and Irving for making our stay unforgettable. Beautiful Property: The Maya pool and the new circular pool huts are stunning! A few things to note: Golfing can be tricky due to strict tee time rules. Towels aren't always readily available at the Maya pool. Restaurant reservations aren't unavailable except for Rancho and Hibachi restaurants, but arriving early is best. Construction may impact some rooms, so check before booking. Our room in the RG penthouse had it worse with white paint all over our balcony, and the private pool was covered with debris. Overall, we had an incredible time and would recommend this resort!
-
Nov 15, 2024
Great place to relax
Friendly staff everywhere. The resort has great landscaping, the greenery really adds to the overall aesthetic. The resort is also HUGE. Lots of places to lay out with so many different vibes. Lots of places to eat, the Mexican food is top notch!