Iberostar Selection Paraiso Maya Suites - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

8598 reviews

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  Julien is a great host

  Julien is the greatest member of the entertainment staff. We loved his dance lessons and he was also such a great performer after the fireshow. He’s a very friendly and lovely person. We also had great time at the Japanese restaurant. Julien is the best. Thanks for everything!

  Feb 02, 2025
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  Julian is the best

  We had a wonderful time. We had an awesome time learning to dance with Julian. He is the friendliest, a great dancer and a great teacher. We played volleyball twice a day and it was a lot of fun. The food was also very good. I am vegetarian. Thank you Julian!

  Feb 02, 2025
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  Love Alexei

  We had an amazing vacation here. The grounds are beautiful and food was amazing. Alexei was a true gem. He was so friendly and helped make our trip memorable. We cannot express how much we appreciate all his efforts to make our trip one of a kind. Thanks Alexei for being so fabulous.

  Jan 25, 2025
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  Two Stars - Disappointing Experience at Iberostar Selection Paraiso Maya Suites

  I'm not one to write bad reviews, but this was the worst family vacation we have ever taken. Especially at $12,000 for a family of 5. While the Iberostar Selection Paraiso Maya Suites boasts beautifully maintained facilities and incredibly friendly staff, our recent stay was unfortunately marred by several significant issues, echoing many of the complaints we've seen online. The kids' camp was a highlight, and we especially enjoyed the on-site outdoor mall, which provided fantastic evening entertainment for our children. However, these positives were overshadowed by some serious negatives. It seems Iberostar's obsession with being ESG friendly, which is something they remind you of constantly, is more of a cost cutting effort that shows in the amenities and service. The food quality was consistently poor, a common theme in online reviews. Lunch not starting until 12:30 felt late, especially with hungry children. The room service menu was extremely limited, and the lack of readily available bottled water was inconvenient. Making dinner reservations was a constant struggle, and finding available pool or beach chairs was often impossible. The resort's app also suffered from numerous glitches, adding to the frustration. Perhaps the most concerning issue was that towards the end of our trip, we contracted a parasite. Since we dined exclusively at the resort during our stay, we believe it was the source. The resort, however, completely denied any responsibility. While the Iberostar Maya has some appealing aspects, it simply doesn't compare to the value offered by Palace Resorts. Although Palace resorts are more expensive, they provide significantly better service, vastly superior food quality, and ultimately, a much better overall experience. We will be returning to Palace Resorts for our future vacations.

  Jan 24, 2025
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  40th birthday with Family & Friends

  We traveled here with a group of 13 to celebrate 2 40th birthdays. It’s about a 40 min drive from the airport, which isn’t horrible. The resort is massive. I probably didn’t even see the 1/2 of it so be prepared to walk. They do have golf carts that will cart you around but sometimes they are hard to come by. The check in process went well and then we went to our room. We reserved a family junior suite as we traveled with our daughters. Rooms were huge. 1 room had a kind size bed and the other 2 double beds and they were connecting. The rooms are a bit outdated and could use some maintenance but overall it was clean and spacious. There really wasn’t a mini bar and no snacks. Chips are only on the first day and some shortbread cookies that were a bit stale. There are no water bottles at this resort, no plastic at all. They have filling stations throughout which is good for the environment. Make sure to get a lot of ice because the water isn’t the coldest. The grounds are beautiful. Very well taken care of. There are lemurs and monkeys running throughout and beware they like to take your food. The beach is amazing. No seaweed and barely any rocks. I just dislike how people will save beach chairs for the day and you won’t even see them in it. That’s so annoying. There could be more food options around the beach and pool area. The beach has hotdogs, hamburger, and fries, but would have loved more options instead of having to walk a mile. The pools were big and there were waterslides, which were a good time especially if you’re traveling with kids. There is a lazy river but we couldn’t get floaties and it didn’t move much, which meant you had to walk it. The drinks were good, but this place could use a machine that has premixed daiquiris and pins colada mix. The bartenders had to make these every time from scratch and you can about imagine how many in a day especially at a kids resort. I would have loved more servers around the beach and pool area. The lines can get long and can be annoying. Overall the drink menus were great especially in the restaurants. There are a lot of restaurants but they can be tough to get reservations. You have to have reservations for hibachi and steak. We had to split up in order to get into them, but work with your concierge in your building. They can help you better than the front desk. The cleanliness of this resort is great, those maids deserve a raise! The breakfast buffet had many options. I think there are a few buffets but we always went to the main one where we checked in. Eggs, bacon, waffles, yogurt, nachos, breads, meats, you name it. The gym was beautiful. So many treadmills, elliptical, and weights. Nice not to have to fight for equipment. The entertainment staff did a nice job getting people involved, alexei was great! He knew all of our names, now that’s customer service! The swimup bar in the main pool was really loud under the waterfall so it was extremely hard to hear, but really my only complaint. Overall, beautiful resort with great staff. Can’t complain much with 85 degree weather and a drink in your hand!

  Jan 23, 2025