Iberostar Waves Dominicana - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

10375 reviews

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  Nice but won’t be back

  The hotel is beautiful. I did not like that the buffets were all outdoors and that smoking was allowed. I wish there was filtered water in every room. They tried to get you to buy a membership and were very persistent. I didn’t like that they tried to sell you something on the beach and everywhere you go. The pool was great and so were the employees.

  Feb 22, 2026
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  Great Location, Poor Service and Maintenance

  Our stay at Iberostar Waves Punta Cana had both positives and significant negatives. While the resort has potential and beautiful surroundings, the overall experience did not meet the standards expected from a 5-star hotel. Service & Staff – Major Disappointment The biggest issue during our stay was the attitude and behavior of the staff, especially at the beach bar and pool bar. On several occasions, employees behaved arrogantly and appeared visibly annoyed with guests. We also witnessed staff speaking in Spanish and making inappropriate comments about European guests when they believed no one understood them. This was extremely unprofessional and unacceptable for a 5-star resort. In general, the service was poor — slow, unfriendly, and lacking basic hospitality standards. Food & Restaurants The food quality was disappointing throughout the resort. While there was variety, the taste and overall quality were below expectations. Unfortunately, even the à la carte restaurants did not offer a better experience. Both the food and service there were subpar, which was surprising for a hotel of this category. Beach & Sunbeds The hotel was fully booked during our stay, which created serious capacity issues. There were not enough sunbeds on the beach or by the pool. Many of them, along with the umbrellas, were visibly damaged and worn out. Unless you reserved a sunbed around 7:00 AM, it was nearly impossible to find one later in the day. This significantly reduced the comfort and relaxation we expected from a luxury resort. Rooms & Facilities Although the hotel has been renovated, it is clearly an older property. The rooms feel poorly equipped, and several things were not functioning properly. The bathroom was in particularly bad condition, showing signs of wear and insufficient maintenance. The wardrobes were also in poor shape. For a 5-star hotel, this standard is simply not acceptable. Positive Aspects The hotel gardens are beautiful and well maintained, creating a pleasant tropical atmosphere. The exterior areas are definitely one of the stronger points of the resort. ⸻ Final Verdict Iberostar Waves Punta Cana has a nice location and attractive outdoor areas, but the poor service, staff behavior, food quality, and maintenance issues prevent it from meeting 5-star expectations. For us, it was an average experience overall.

  Feb 22, 2026
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  Fine for budget friendly option

  Property is small but we'll kept. Rooms are nice with great AC. The entertainment team is fantastic, my favorite part. I recommend joining in with evety activity they have Gym is small , but nice. Food was fine/ok. My favorite was the local Dominic food served. We ate at the Siblia restaurant and had really great steaks and they had a fantastic birthday celebration for my teen daughter. You have to reserve this with customer service desk 24 hours prior and pay $35 for a cake. Cons: for the 1st, 3 days I was told that there were no reservations available at either of the 2 nicer restaurants during our 4 night stay by the Dominicana side customer sevice desk. Then a staff member recommended I go to the Punta Cana side and magically they had space for us at both. I suggest staying on the Punta Cana side and going to the Dominicana side for their large stage entertainment. The customer service is better there in general. At the Dominicana, the staff can be rude and miserable. It's very hit or miss. Once you find a great server or bartender though, tip them and treat them well and they will be your best friend. There are definitely some great ones. Wifi was terrible for me. It worked best at pool area but rarely in the room. Bring an empty water bottle in your suitcase to refill. They don't give you any in your room, but have glass bottles for $20 available that you need to refill yourself. I found that ridiculous. Cocktail servers are very hit or miss at beach and pool areas. I almost always went and got my own drinks at the bar for lack of attention. I brought my teen daughter and 2 of her friends and this resort was fine for that. I won't be going back, personally. for a nicer type trip.

  Feb 17, 2026
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  Awfel

  Would not book here . Check in was a faff. Payed for early check-in waste of time as only one room ready then had to wait for 1 hour for another room booked 2 rooms as could no accommodate family and we've been put on different floors miles away from kids . Got the family room and it was a show 2 single beds pushed together and a couch bed for my 6 year old and 18 year old ... come on lol avoid if was you oh yeah pool veiw .... in the distance...... only came today and would like to leave today whay a waste of 4500 pound

  Feb 17, 2026
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  I have two more days before I return home

  "I wanted to give a huge shoutout to Bella and Ingrid at the Iberostar resort! They went above and beyond to make my stay amazing. Super helpful and attentive - made all the difference 😊. Highly recommend!" I leave in two days

  Feb 13, 2026