Iberostar Waves Paraiso del Mar is a family hotel located in Playa Paraíso, between Playa del Carmen and Puerto Morelos, along Mexico's beautiful Mayan Riviera. With its grand, impressive Mexican decor, this luxurious Colonial-style resort will leave you in awe as soon as you step in to the reception area. The hotel’s complimentary shuttle makes it easy for guests to travel throughout the resort, it runs on a regular basis.

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Resort details

Amenities

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Activities

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Hotel advisories

Advisory SPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions: · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in. · In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Advisory The state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check in: 3:00 PM
Check out: 11:00 AM
Minimum check-in age: 13
General policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.    

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

 

Customer ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 7923 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best Star Prestige Areas

    We’ve stayed at every Iberostar in Mexico and the Caribbean and in our opinion, The Star Prestige at Playa Paraíso Waves Del Mar is the best overall. The Star Prestige staff Laura, Ausel, Angela and Gracia are FANTASTIC! They made sure everything during our stay was perfect. There are three Star Prestige areas between the Playa Paraíso Waves Del Mar and the mirror side, the Beach Hotel. The Star Prestige at the lobby is on the Del Mar side. It is very large and has an outside covered area the entire length of the building that is enjoyed by many. There is a full time bartender always on duty - unlike at Playa Mita in Puerto Vallarta where they split their time between The Star Cafe and the Prestige Bar. The bartender Hugo was Great! The Star Prestige area down at the beach is also very large although it’s on the Beach Hotel side of the complex. There are many beds and a nice bar. There is a very well maintained Star Prestige pool area that is on the Del Mar side. It has a pool bar, bar on top of the pool bar, snack counter, tables, chairs and restrooms. The bartenders Santiago and Frank were fantastic! There are many very nice huts around the pool with a comfortable bed and a ceiling fan. On the island area of this private section, there are swinging beds beneath the palm trees. This is by far, the best overall Star Prestige area in all of Mexico and the Caribbean.

    Dec 16, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Iberostar means 10 stars

    As always the stay was great! Aranza and the whole star entertainment team was great! Great upgrade to our room as being a returning customer. The food and bar service was great.. Definitely need to see Victor and he will hook you up with whatever you need.

    Dec 15, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Disappointing Experience

    We have visited several Iberostar hotels before, but this was our first experience as members of The Club. Supposedly, this should guarantee a higher level of service, but it turned out to be the opposite. From the moment we arrived, the service at reception was unprofessional and unfriendly (though not all staff members were like this). We wanted to extend our stay, and instead of making the process easy, we wasted hours of our vacation calling from the reception phone, only to receive no confirmation. First, we were told to send an email, then we were directed to call The Club, who in turn sent us back to the membership hotline. The lack of communication and bureaucracy was infuriating. In the end, we had to manage everything ourselves online. Throughout our stay, we were constantly sent from one place to another without real solutions. The lack of organization and customer service was frustrating and evident. When we were finally checking out, we had another bad experience. After waiting a long time for someone to bring our luggage, we requested a ride to the hotel entrance. The staff member told us we’d have to wait 15-20 minutes without even checking if someone was available. As we walked toward the entrance with our luggage, a completely empty golf cart passed us by, clearly heading to pick up guests, yet the driver didn’t even think to stop and offer us a ride. As members of The Club, we were also offered a cocktail-making class. The only information given by the reception was that we were required to sign up, and if we didn’t attend, we would be charged $10 USD. On the day of the class, we showed up at the designated time and checked in with the staff member there. She assured us they were running late and that she would let us know when it started. A few minutes later, my partner noticed the class had already started without us being informed. We approached the area and found that they hadn’t even prepared enough chairs for everyone. A kind couple gave up their seats for us so we could sit down. Additionally, my partner inquired about organizing a wedding at the resort. The receptionist’s response was, “Oh, I don’t know; I need to call someone.” She made a call, but no one answered. Her follow-up was, “They’re not answering; I’ll send the information to your room or by email later.” After practically begging for information, we finally received an email four days later. With that level of disorganization and lack of urgency, our enthusiasm for planning such a special event disappeared entirely. The promised benefits for The Club members, like easy transportation with golf carts, were practically nonexistent. The majority of the staff were unsympathetic, unhelpful, and disorganized. In summary: a deeply disappointing experience, especially considering our expectations as The Club members. The lack of customer service, communication, and organization desperately needs improvement. That said, not all staff members were this way. Guadalupe, the housekeeper, was an absolute delight, and Ángel from reception provided excellent service. Their professionalism and kindness stood out in contrast to the rest of our experience, and we genuinely appreciated their efforts.

    Dec 11, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Animation team

    An incredible experience at this hotel! The facilities are excellent, but what really made the difference was the animation team. Always attentive, fun and with activities for all tastes. Special mention for Antonio who with his energy and charisma made us feel at home and was key to an unforgettable vacation. Thank you, team!”

    Dec 06, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    40th bday celebration

    Beautiful Alex Mendoza helped us out good food Beautiful scenery nice room Alex speaks good English tons of photo opportunities I'm a model so it really helped I'll share some photos beautiful scenery and tons of nice ppl here from all over the world

    Dec 04, 2024