Guests will receive up to $300 in Resort Credits. Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credit must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Credits have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits may not be transferred to another property. Resort credits do not apply to contracted group bookings. The credit only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Guests will receive up to $500 in Resort Credits. Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credit must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Credits have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits may not be transferred to another property. Resort credits do not apply to contracted group bookings. The credit only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Resort Details
- El Bonsai
The ever-popular dishes and flavors of Japan from sushi and sashimi to everything in between. Located in the Tucan lobby.
Hours:Dinner: 6:30 PM - 10:00 PM
Dress Code: Casual/formal. Gentlemen may wear Bermuda shorts and sandals. Ladies may wear shoes or sandals.
Reservations: Required.
- El Chiringuito - Beach BarClimb out of the surf and right into a tall cool beverage. Located on the beach.
Hours: 9:00 AM - 6:00 PM - Ice Cream StandNothing refreshes like a cool, smooth ice cream on a hot day. Located near the main pool.
Hours: 11:00 AM - 5:00 PM
- La Cascada - Pool BarConveniently serving you right at poolside. Located at the pool
Hours: 10:00 AM - 6:00 PM
- La Hacienda
A veritable showcase of the finest in authentic Mexican cuisine.
Hours:Snack: 12:00 PM - 5:00 PM
Dinner à la carte: 6:00 PM – 9:00 PM
Dress Code: Casual/formal. Gentlemen may wear Bermuda shorts and sandals. Ladies may wear shoes or sandals.
Reservations: Required for dinner.
- La Plaza BarGrab something before the curtain goes up or at intermission. Located at the theatre.
Hours: 5:00 PM - 12:00 AM - Mare Nostrum
A family style restaurant serving fine Mediterranean dishes, with seafood and shellfish as a specialty.
Hours:Dinner: 6:00 PM – 9:00 PM
Dress Code: Casual/formal. Gentlemen may wear Bermuda shorts and sandals. Ladies may wear closed-toe shoes or dress sandals.
Reservations: Required. - Palapa Uxmal
Serving all sorts of great international dishes. Located to the right of the main pool.
Hours:Breakfast: 7:00 AM - 12:00 PM
Lunch: 12:00 PM - 5:00 PM
A la carte Dinner: 6:30 PM - 9:00 PM
Dress Code: Casual/formal. Gentlemen may wear Bermuda shorts and sandals. Ladies may wear shoes or sandals.
Reservations: Required for a la carte Dinner.
- Sports Bar
Catch up on all the scores in this bar.
Hours: 8:00 AM - 2:00 AM
Open to adults 18 years of age and older.
- Tikal - Lobby BarPerfect for a quick refreshment in between activities or just to relax and people watch.
Hours: 8:00 AM - 12:00 AM
- Tulum-BuffetSuperb international fare expertly prepared and beautifully presented.
Hours:
Breakfast: 7:00 AM - 10:00 AM
Dinner: 6:30 PM -10:00 PM
Dress Code: Casual/formal. Gentlemen may wear Bermuda shorts and sandals. Ladies may wear shoes or sandals.
Reservations: Not required.
- Beachfront†
- Doctor on call†
- Ironing Amenities (On Request)†
- Liquor store†
- Meeting rooms†
- Parking†
- Pool
- Wireless internet connection in public areas
† Fees may apply
- ArcheryTry an ancient sport that really develops good hand-eye coordination.
- Children's program †STAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.· Record short films, become a journalist, publicist or the stars of an improvised video.· Discover the inner artist by working with clay.· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.· Learn how to get a hard-boiled egg into a bottle or experiment with colors.· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nightsWhat's New!Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show
- DancingLearn all the most popular steps.
- Gym
- Sailing †
- Teen programs †- Teens disco- Eagle Star camp - 13-17 years old
- Tennis courtWork on your backhand or just enjoy hitting a few balls with a friend.
Reservations: Required.
- Kayaking †Have fun challenging the waves. First hour is free, additional charges incurred afterwards.
- Parasailing †Take to the sky for an incredibly breathtaking experience. Additional charges apply.
Reservations: Required. - Scuba diving †
Diving Center run by Dressel Divers located right on the beach of the hotel. International Certified instructors, dive safely in comfortable boats designed for diving.
Diving Center PADI 5 STARS.
- Snorkeling †Explore an entire ecosystem in just a few feet of tropical water. First hour is free, additional charges incurred afterwards.
- Windsurfing †Learn how to ride the waves with this thrilling sport. First hour is free, additional charges incurred afterwards.
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
11257 reviews
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Mar 27, 2025Amazing vacation twice in 2 months.
We are a couple in our late 60’s . Have been to the IB Tucan at least 20 times since it opened in the late 90’s. We can only say that this resort only gets better with age!!!!The staff is amazing, especially Daniel the manager!!! Always helpful and listens to many of the rude tourists who don’t respect the resort staff… just outright rude and combative if any issue. One even got upset because it was raining out, what could they do for them? Really???? Just spoiled and entitled!! Rooms are older but cleaning staff amazing! Buffet good, sometimes better than the specialty restaurants. The beach and pools are fantastic…and the jungle walks are amazing. If you have problems with this resort, maybe you are the issue. We went in January and February… nothing but an amazing 1 week vacation each time. Gold Star plus!!!!!!
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Mar 26, 2025
Amazing trip, beautiful resort!
My husband and I had a wonderful time at the Tucan!!! The resort is absolutely beautiful! There’s lush vegetation and jungle throughout the resort, with lovely paths and lots of wildlife to see! The pool is huge, the adult pool bar is gorgeous, and the beach is stunning! The food was delicious!!! We only did a couple of the restaurants, because we loved the options at the buffet so much! Carlos and Airy at the buffet were amazing, and Abi at the service desk was wonderful, friendly, and so helpful!!! We also liked the proximity to attractions and things to do. My only complaint is the entertainment - I thought the entertainment team was great and very engaging, plus I liked how much the kids were included, but there just wasn’t much going on compared to other resorts. It’s not a huge resort, which my husband and I are fine with, and we don’t expect huge productions. I do think, though, more live music would make a big difference. There was a young guy playing in the lobby bar one night and that was hugely popular and fun - it would be nice to see more of that!
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Mar 16, 2025Daniel the manager should be fired! AWFUL !!
ResortPass for a day. Tried this report. Very OK. Far from mid to high end. Paid over $1,000 US for spa services. The spa service ended right after 6pm. The female check out person pictured said "because you are departing after 6pm you must pay extra and it's in your contract." I then tried to explain that the spa booked our service and knew we had a day pass. She insisted that we pay extra. I disagreed. Then her pathetic manager stepped in and was a complete chuck wagon tool. He is pictured. Daniel was a total horses butt siding with the attendant without trying to understand the situation. Obviously attempting to make up for something or lack thereof. Daniel PATHETIC!! Management material? NOPE! Zero stars for Daniel. Zero stars for the person who acted like an a.. when we checked out. Besides these two butt clowns, this was a very average resort. Mid range. Fire Daniel and his pathetic counterpart. What a disgrace to a supposed decent brand
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Mar 15, 2025
Complete garbage resort
This was the worst hotel I have stayed at in Mexico. Booked a 7 vacation which we are currently on and been nothing but problems. Can’t get a dinner reservation for any night and must eat at their buffet for breakfast, lunch and dinner. They tell you to book on the app but the app says nothing available and then spoke with the front desk and they can’t help either. Tried to get a drink at the pool and they have one bartender for 40-50 people trying to get a drink. The rooms are old and complete crap. Air conditioning does not work, no hot water and then toilet overflows flooding the room. They don’t want to do anything about any concerns you have other than say- sorry. Do not stay here!!
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Mar 12, 2025
Great bar service!
Great experience and great service from Miguel and Rigo the bar tenders at Tucan! Lots of friendly chat. Great selection of drinks with a friendly smile. Hotel in a great location on the beach. Well stocked bar and service with a smile. Would reccomend to all!
- AdvisorySTUDENT/YOUTH GROUPS POLICY: In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March & April, Groups shall adhere to the following conditions: · All student/youth groups must be preapproved & will be reviewed case by case
- AdvisoryFamily Room - category has a minimum occupancy of 4 paying guests. If this requirement in not met, the hotel will deny the booking.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check in: 3:00 PM
- Check out: 11:00 AM
- Minimum check-in age: 13
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.