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Resort details
General policies & fine print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
Transfer Policy: A price may be displayed when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer ratings & reviews
TripAdvisor traveler rating
719 reviews
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Nov 20, 2024Great Place for a Short Stay
The colour of the water around Isla Mujeres is amazing. We had a great time at this property. The rooms were nice, and amenities were veey nice. Gym is kept in very good condition with plenty of equipment. There are many swimming pools, and the beach front "pool" and slide were great. The service team at the property itself was very friendly and helpful. The around the clock butler service was very nice. We were taken care of by Ritik - the head butler. He made the stay very comfortable and was very friendly and courteous. I would recommend this property for a quick 2 day getaway. The only downside to this property is the travel time to and from the property to the mainland. The hotels ferrys run only every 2 hours, which means you could be waiting a while at the marina. Also, the ferry ride takes a good 45 minutes. The food options whilst waiting at the marina in the hotels lounge are few, and the items we asked for were "out of stock". This is an area where the hotel would need improvement.
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Nov 19, 2024
The Most Beautiful, Relaxing, Modern Hotel on Isla
This resort is absolutely stunning! From the moment you arrive, every staff member is there to assist you in every conceivable way; the hospitality is truly unmatched. Our butlers, Edgar and Angel, were exceptional in their attentiveness, making dinner reservations for us each night; they even surprised me with a decorated room for my birthday! In addition, we quickly bonded with several of the bartenders and rooftop pool attendants -- Dante, Juan, and Jamie. It was so fun visiting with them! Their friendliness made our experience even more memorable. As for the resort itself, the design and décor are ultra-modern and the overall ambiance is incredibly Zen—perfect for those in search of a tranquil, serene vacation spot to unwind and rejuvenate. Night-time activities include a silent disco, fire dancing, and live music. The spa and meditation activities looked lovely, as well; however, we did not have time to enjoy them due to our short visit. I can’t wait to return! 🌟
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Nov 18, 2024
Great Experience with large group of couples
Beautiful location! Stunning views. Very friendly and helpful staff made it a wonderful experience for our large group of 14 (7 couples)! They went above and beyond to accommodate us. Would highly recommend this resort to couples or groups traveling.
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Nov 17, 2024
Want to Feel Like A Celebrity
Want to save thousands, avoid long-haul travel, and still indulge in a White Lotus-esque experience? Look no further than Impressions Isla Mujeres. From the moment we stepped off the private catamaran, we were greeted by a warm welcome from a dozen smiling staff members. A refreshing towel and beverage awaited us as we were introduced to our personal butler, who escorted us to the lobby. Our room was a cozy retreat, thoughtfully designed with a small workspace, a comfortable sitting area, and a vanity for getting ready. After a week of travel, I was desperate for a laundry service. My butler swiftly accommodated my urgent request, ensuring I had fresh clothes for the remainder of my trip. Having worked in hospitality for over a decade, I’m a discerning traveler. However, I couldn’t find a single flaw in my stay. Every detail was perfect, from the impeccable service to the luxurious accommodations. If you’re seeking an unforgettable getaway, I wholeheartedly recommend this resort. It’s a hidden gem that will exceed your expectations.
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Nov 17, 2024
Impressions by Secrets on Isla Mujeres
We just traveled here for our Honeymoon and it was amazing. We flew into Cancun, arranged private transportation from the airport to the marina with "Land Savvy". I would highly recommend using Land Savvy for a flawless experience. Once you arrive at the marina, there is a private place for you and other hotel guests where they have drinks and food as you wait for your private boat transfer to Isla Mujeres. They also check you into the hotel while you're waiting so you don't need to do this once you arrive to the resort. The service was better than expected from our butlers (Mose & Jennifer), to our experience at the cocktail mixology class with (Abraham/AB, Diego, & Umberto), to our pasta making class with (Lorenzo & AB), our spa experience with (Fabiola & Genita), our private dinner with (Cesar), sharks swim up bar (Jonathon), and beachside with (Antonio).