Highlights and features
- The resort is located approximately 40 minutes from Cancun International Airport.
- Maximize your vacation hours by checking pick-up times on scheduled transfers.
- Kick back in large, upscale suites and extravagant beachfront villas.
Know before you go
- Enjoy complimentary butler services in Master Suites, Panoramic Suites, beachfront Penthouse Suites, and Presidential Villas.
- Receive access to the luxurious Impression Lounge, 360-degree view rooftop pool and bar, as well as a dedicated beach area.
- Select room categories can taste exquisite cuisine from an Author's Signature restaurant, an exclusive taco and tequila tasting bar and the Omakase sushi bar.
- Unlimited gourmet à la carte dining.
- 24-hour room service.
- Unlimited international and domestic top-shelf spirits.
- Daily refreshed, complimentary mini-bar.
- Nightly entertainment.
- Pool and beach wait staff.
- The Sip, Savor & See program lets you eat and drink at sister properties.
- Free Wi-Fi and free international calling with the Unlimited Connectivity mobile app.
Property information
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Resort details
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer ratings & reviews
TripAdvisor traveler rating
2692 reviews
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Nov 21, 2024Amazing Couples Vacation
Absolutely amazing resort and staff. The overall care for the property and fine details makes this resort feel luxurious and next level. We stayed on the Impressions side which was well worth the extra upgrades. We loved playing pickle ball and the tennis lessons and instructor was so much fun! Yoga was amazing and Impressions guests get a special area which was beautiful! We loved it so much we will be retuning again next year! One negative side is the beach. It would be nice if as much care to the property was given to the beach area itself. It has so much potential!
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Nov 21, 2024
Great resort
Super resort, Everyone very friendly and genuine, From the pool attendants to the waiting staff they all make you feel welcome. The entertainment team are outstanding and really get you involved, that in fact is probably the best part of the hotel.
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Nov 20, 2024Unhappy Customer celebrating a birthday
Worst experience I've ever had at any of the resorts at Playa Del Carmen. Beautiful grounds and friendly pool staff, ground keeping staff, and activity staff but it ends there. Upper management not good at all. Rooms smell like mildew, buffet is the only decent food but only open on Fridays and Saturdays. The rest of the time You're fighting to get into the other restaurants, you arrive at 6:00pm, that's the time they open, empty tables all over, they give you a buzzer and tell you that there are 15 people ahead of you, why are the tables empty??? two hrs later you get a table.
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Nov 20, 2024Secrets Moxche november 2024
Very spacious and clean room, with everything you need for your vacation. From extra pillows if needed to sunscreen and shampoo etc. Wait times were long to get into the restaurants about an hour or two. Other then that it is an amazing place to stay with great food and entertainment.
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Nov 19, 2024
Never again
Don’t waste your money. Bartenders get pissed within hours of the day a if you’re not standing in front of them they won’t go to the end of the bar. Food was edible but not good. Restaurants never filled all seats and claimed no more room. Bad staff crappy food and most of my group was sick with sinus issues by the second day.