Surrounded by white sand and crystal-clear Caribbean waters, InterContinental Presidente Cancun Resort is a five-star luxury resort located on the best beach in Cancun. Enjoy breathtaking views of the water, five dining and beverage venues, a kids club for children, and convenient location close to Cancuns vibrant nightlife. Unwind with a spa treatment, or simply relax in your room and enjoy the tranquility of the calming sea.

Property information

Year built: 1975
Accessible rooms: 2
Double bedrooms: 177
Floors: 10
Nonsmoking rooms: 243
Single-bedded accommodations: 97
Smoking rooms: 57
Suites: 15
Total rooms: 300

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Resort details

Amenities

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Activities

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General policies & fine print

Check in: 3:00 PM
Check out: 12:00 PM
Kids stay free policy Maximum number of children per paid adult: 0Maximum child age: 19
Pet policy Max of 2 pets are allowed in each bedroom. Pets are not allowed in any restaurant or consumption center. When moving through public areas of the hotel Lobby the pet must always carry a leash. Pet Deposit does not include taxes.

Customer ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 3719 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Beautiful resort hotel in Cancun

    A beautiful and well maintained beach. There are plenty of pool areas and outdoor dining. The staff can't do enough to help you. Food was amazing, rooms are spacious. The hotel is big but not overwhelming. We had an issue with our room and this was addressed with zero fuss.

    Nov 04, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    A little disappointed

    It says jacuzzi on the website but it is definitely not hot. I’m a little weirded out by the window in the shower especially because I was in a family room. (Also there isn’t a vent in the bathroom). But everything other than that was pretty nice, especially the view from my room!

    Oct 09, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Terrible customer service

    Customer service is dreadful. Have been trying to get a copy of my receipt for 5 months now, each time i am told someone will email it to me but no one does. On my previous review the manager responded with her personal email to contact her and she will help me out. Again lied - 3 weeks have gone by and no receipt received. They have double charged me, and refuse to send the receipt to acknowledge the charges. Would not recommend this hotel to anyone.

    Sep 10, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Poor response

    Guillermo and Josue are The best. I’ve never experienced service like this they helped me with any and everything gave me advice on where to go and have fun since I am a solo traveler. Their energy was so great and fun they put a smile on. My face each time I interacted with them. Those two gentle men are an absolute asset to your resort they truly care about the guest.

    Aug 11, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Disappointed and not the same as before

    Every year I visit Intercontinental and this visit was different. When we arrived check in lasted 1.5 hours and would’ve been longer had I not gotten up to inquire why my room was taking so long, it was also way past 3p and check in time and our rooms still were not ready. The grounds seem a bit worn and the food was not good. We went out to find food often because the restaurants with exception of Le Cap were not good. Staff also was not as attentive as in the past. There was so much algae on the beach and have never seen it this way in previous times. It grossed me out to get in the water. The hotel and grounds reeked in raw sewage smell where my parent's room was asked to run water for an hour and came out brown and black and smelled like sewage. I will not return here and sad because this was our usual spot. The hotel went from a 4 star to a very low 3 in my eyes.”L

    Jul 30, 2024