Breakfast is included for up to 2 guests daily.
Important information: Gratuities are not included.
Resort Details
- Alfredo Di Roma TrattoriaOur famous Italian restaurant, invites you to enjoy its specialty: the authentic Fettuccine Alfredo and an extensive selection of the best wines in its wine cellar, enjoying the extraordinary view of the Caribbean Sea.
- El CaribeñoA perfect setting to relax under the shadow of an oversize palapa. It serves Regional, Mexican and International specialties and dinners at the pier by the sea.
- Faro BlancoFaro Blanco is a stylish restaurant with a beautiful view of our private cove. Perfect to enjoy culinary coastal specialties, seasoned with home grown organic herbs.
- Le Cap Beach ClubSituated beachside, our Cozumel restaurant serves contemporary Mediterranean cuisine with fresh seafood and wood fired dishes. Don't miss our daily 6 to 7 PM happy hour. Enjoy our specialties while admiring the sunset.
- Accessible facilities
- ATM/Cash machine,Offsite
- Beachfront
- Beauty shop/salon
- Bell staff/porter
- Car rental desk
- Casino,Offsite
- Cocktail lounge
- Concierge desk
- Direct dial telephone
- Accessible parking
Service dogs allowed - ATM/Cash machine, Offsite
- Beachfront
- Beauty shop/salon
- Bell staff/porter
- Car rental desk
- Casino, Offsite
- Cocktail lounge
- Concierge desk
- Direct dial telephone
- Dry cleaning
- Florist, Offsite
- Free parking
- Housekeeping - daily
- Interior corridors
- Late check-out available
- Meeting rooms†
- On-Site parking
- Outdoor pool
- Parking
- Pets allowed†
- Restaurant
- Room service
- Safe deposit box
- Shoe shine stand, Offsite
- Shops and commercial services, Offsite
- Storage space
- Sundry/Convenience store, Offsite
- Tennis court
- Tour/sightseeing desk
- Travel agency
- Valet parking
- Wireless internet connection in public areas
- Business Center
- Copier
- Fax Machine
- On-Site Business Center
- Printer
- Wireless Connectivity
† Fees may apply
- Children's program †The resort has developed a special program which includes our plant nursery. Kids can learn about our local flora and several environmental practices implemented among the resort and its surroundings.
- Fitness center on-site
- Outdoor pool
- Whirlpool
- Fitness center off-site †
- Attraction
- San Miguel
- Attraction
- Attraction
- ChankanaabChankanaab in Cozumel is a beautiful natural park offering white sandy beaches, crystal-clear waters ideal for snorkeling, tropical gardens, and a spectacular cenote. It’s a perfect destination to experience the natural beauty of Mexico and discover top C
- El CieloEl Cielo in Cozumel is an amazing sandbar in the middle of the Caribbean Sea. With crystal clear waters and natural umbrellas, it is an earthly paradise for swimming, snorkeling, and relaxing. When it comes to Cozumel things to do, visiting El Cielo is un
- Isla PasiónIsla Pasión is a paradisiacal corner in Cozumel, Mexico. With white sand beaches and turquoise waters, it is perfect for romance and tranquility. Its palapas and lush vegetation create an idyllic setting. Ideal for romantic getaways and unforgettable expe
- Punta SurPunta Sur is one of the top attractions in Cozumel, featuring an ecological park, a museum, a beach area, and beach clubs.
- San Gervasio Archaeological ZoneThe Mayan Ruins of San Gervasio in Cozumel, Mexico, are a fascinating attraction in Cozumel. This archaeological site offers a unique view of temples and ceremonial pathways that tell the story of an advanced society. Exploring these ruins is an immersion
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
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Management Improvements Needed
Following is the email my husband sent to the Managing Director and the Reservations Director of the Presidente Intercontinental Cozumel. Since neither of those individuals bothered to reply to what my husband wrote, I am posting the email, in its entirety, here. "I am writing as a followup to our stay at the Presidente in January/February 2025. As a frequent guest, I feel that you should receive feedback other than what appears on TripAvdvisor and other social media sites. Following are thoughts and suggestions my wife and I had after our recent visit: As always, we thoroughly enjoyed our stay. Javier at the front desk does an outstanding job, and Mariel was very helpful as well. The property is lovely, and the grounds, beaches and pool areas are well-maintained. Our accommodations were excellent, and the housekeeping staff does an outstanding job servicing the guest rooms and public areas. We also appreciate the convenience of having the ScubaDu dive shop on-site. We did note several maintenance items that we were surprised had not been addressed over the course of our stay: the automatic flushing mechanisms in the women's restroom in the main lobby were not working properly which made the restroom very unpleasant to use. Also, the family pool women's restroom had one toilet that was missing a toilet seat. Neither of these issues were remedied over the course of our 10-day stay, which is substandard for an Intercontinental hotel. In addition, many of the beach lounge chairs are sagging, frayed and stained, and should be replaced. With the exception of one dinner, we took all of our meals at the hotel, either at El Caribeno, Le Cap or Faro Blanco. The menus at all three restaurants are great, and the chefs are very skilled, providing delicious food that is nicely presented. At El Caribeno, we are particularly impressed with Yazmin and the great job she does actively managing the restaurant, training and supervising the servers, interacting with guests and keeping things running smoothly. She is rarely empty-handed, and is extremely diligent and observant of what needs attention at all times. She is a gem. We also especially appreciate the hard work of servers Felipe (who always brought my wife a perfect latte in the morning), Diego, Carlos (new to the hotel), and Oscar. The made-to-order quesadillas are a great addition to the breakfast service. We also truly enjoy the live guitar music at dinnertime. One recommendation we believe would help service would be for ice water to be available to guests on a self-service basis, particularly at breakfast when the restaurant is often very busy. Given that the offerings are buffet style, this seems like a fairly easy thing to add. At Le Cap, we love the food, but believe that the service could be improved with closer management attention. Unlike at El Caribeno, the manager seems to spend a lot of time standing around chatting with the servers. In addition, lively "beachy" music at lunch is perfectly fitting, but at dinner, the overly loud, thumping techno music seems inappropriate for the dinner crowd there, and we find it very off-putting. At both the Caribeno and Cap bars, we feel that the bartenders do not want to, and perhaps do not know how to make proper cocktails; rather they just want to open beers and serve margaritas and pina coladas. When we have ordered cocktails, they act like they are doing us a favor to make them. The bartenders are not very friendly at El Caribeno (despite Yazmin's best efforts), and the guys at Le Cap are downright surly. As an example, on our first night, we ordered gin & tonics and presented the "free drink" coupons we received at check-in, and the bartender was downright hostile in stating that the coupons didn't apply to the drinks we ordered. We would have much preferred to simply buy our drinks than to be treated so rudely. The hotel would sell more drinks if the bartenders put forth more effort and were pleasant to their guests. At Faro Blanco, we always have wonderful meals, and the service by David and the young guy with black glasses (sorry I can't remember his name at the moment) is outstanding. They are very well-trained, accommodating and appropriately friendly and helpful. We have very much enjoyed our many stays at the Presidente, although we feel that, post-renovation, IHG has priced the rooms such that the value proposition is not what it once was. I don't know if this has negatively affected your occupancy rates, but if so, a review of your pricing model might be in order. If you have any questions regarding our observations, please don't hesitate to reach out to me."
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Best place to stay in Cozumel !
Loved our stay. Me and my son had the best time, that’s why we keep coming back. This hotel is very special and has become our favorite place. We enjoyed all the facilities and the wonderful activities planned for the spring holidays. Thank you to all the kids’ club staff (Keri, Viviana and Angel) you are wonderful, the Concierge and special thanks to Sonia who made us feel at home! Look forward to our next stay.
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Excellent
First time to travel in Mexico and Cozumel and we just loved this hotel! Very clean, very quiet and peaceful! We went snorkeling and swimming everyday. From front desk, housekeepers, guards, valet are all friendly and attentive! Unforgettable beautiful memories we will always cherish!
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Beautiful beach but the hotel needs some attention
This is a beautiful facility with amazing area for sunbathing or snorkeling right off the beach. The beaches are amazing, some of the best in Cozumel. There are a few areas that you should be aware of before booking your vacation here. Food: 1 star. Food is expensive for the quality they provide. The presentation, cost, and taste was not good IMO, to the point we decided to go off properly for most meals. This is a let down since going into town is a 15 minute drive each way via taxi with an added cost. Rooms: 3 stars. We had an ocean facing room and it was nice but outdated and lacked amenities. For the cost I was expecting 4/5 star accommodations. In room bar consisted of 2 cokes and 2 waters - not much of a “ bar” to speak of. Towels were scratchy and thin, bed was way too soft, needed replacing. Bathroom had a bad odor, and the air conditioning never got the room below 73 ( I like to sleep cold). Just not what I would expect for the cost we paid. Staff: 5 stars. Courteous and attentive and always trying to assist. Make sure you tip them often. What would help this resort? - more activities to do on property, - a cafe where you can go after hours to get a smoothly or a specialty coffee, etc. - update rooms with better amenities - rethink there food choice offerings and the cost to their guests.
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Great staff
Great family resort . The best part is the staff is very very attentive and always helpful and smiling . Shout out to “Atosha” ( I hope I’m getting his name right) who was very very good every time we ran in to him , especially during breakfast . I highly recommend this place
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $4.00 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Kids stay free policy : Maximum number of children per paid adult: 0Maximum child age: 19
- Pet policy : Up to 2 small pets 30 kg max per room are allowed with a charge of 60 USD each. They must be supervised at all times and not access common areas. Exempt from charge: guide or assistance dogs with documentation.