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3887 reviews
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Nov 18, 2024Simply Amazing!
Totally enjoyed my stayed at this Hotel a 10000% The facilities are clean, service is the best!!! From the cleaning people to front desk, everyone is just willing to help and served the guest as royalties. Rooms are spacious - we stayed at the club guest house and each has a balcony facing the pool area… the rooms came equipped with ur own iron, hair dryer, bath robes and nice little sleepers😍. The beach is walking distance, right across the pool area. Guest can get their towels by the pool and umbrellas / chairs were never an issue. The check-in was quick and efficient. We arrived at 1PM, no waits no lines and they gave us our room right away by the Club Guest house section. We reserved the hotel thru AMEX and the stay came with daily breakfast, complementary $100 cash towards drinks or any usage of the Hotel facilities and daily complimentary Happy Hours: 1drink per guest and 2 appetizers. Breakfast has everything you need and hot station for eggs… pool and bar food were delicious (pool bar has snacks) … hotel is currently remodeling their beach bar but they have small bar currently serving guest while at the beach. Overall, amazing hotel
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Nov 18, 2024
Very nice stay
Very clean room, staff was very polite and helpful. Breakfast was great, lots of different options. Coconut chai yogurt to die for. Bar area and hospitality was phenomenal. The beach just steps away is worth every penny. Our family really enjoyed staying here. Will definitely come back.
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Nov 17, 2024The good and the not so good
Visited San Juan for a long weekend (Wed to Sunday) to celebrate a birthday and our anniversary. The good: the staff (with the exception of 1) are very friendly, helpful, really wonderful. They are the best thing about the hotel. Location can't be beat - beautiful beachfront property, well kept, plenty of beach loungers; drinks available a the beach, etc. The grounds by the pool are lovely and well kept. Some areas might need attention (one of the outdoor restaurants is under construction) but it does not detract from the beauty. Nice pool bar/restaurant with great staff. Lobby area and bar are very nice; on site breakfast restaurant and coffee bar are great, too. There is also a Ruth Chris Steakhouse on site that is superb (we went there for our birthday dinner). The not so good/bad: We had an oceanfront room on a high floor with a lovely view. There was a noticeable musty odor in the room which we chalked up to the room not having been used in a while. It dissipated after a while, but was always there if the room was closed up for a time. Bedding was good, very clean, but the room seemed a bit worn in spots. Carpet was questionable and I have no idea if the drapes have ever been cleaned. The room was fine and more than adequate, but not what one would consider 4 or 5 star. It was more along the lines of a mid-priced good quality chain. Housekeeping does their best; they are very nice as well. We had a concern one day when we returned fairly late in the day and the room had not been refreshed. A visit to the front desk was met with indifference, despite my advising the person that my husband was a diabetic on insulin who needed to lay down and get his medication. I was simply told that the housekeepers have all day until 6 pm to get to the rooms, and they get to them when they get to them. That attitude is unacceptable in a hotel who claims to be a higher quality. I had no trouble understanding that perhaps the housekeeper was late in getting to our room; my issue was his attitude as he simply shrugged his shoulders and told me to give them a specific time for the next day (which I did). Moreover, I provided this feedback on the requested survey at checkout and was advised that it was shared with hotel management, but did not receive a response from the hotel as yet. Not asking for anything - but they should be aware if a staff person is rude or not empathetic to their guests. As noted earlier - the staff here is exceptional (except one) - that is their strength, in my opinion. It is not a value-priced hotel, so expect prices in line with better quality hotels and resorts. It did not meet our expectations and for the price, we will likely look at other resorts when we return in April.
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Nov 03, 2024
Weekend getaway
Beautiful, clean and full of amenities, all in one place for more time of fun and less time looking Breakfast and both parkings are overpriced for the hotel rate and all the fees you are paying for, but besides that we had a great time pn the property
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Oct 21, 2024
Great hotel in San Juan!
The hotel was fabulous! Bed was extremely comfortable. Staff went above and beyond! Keisha who checked us in was friendly, kind and very helpful!!! Keep smiling! The manager interacted with all guests and tended to their needs! Exceptional!