Breakfast is included for up to 2 guests daily.
Important information: Gratuities are not included.
Resort Details
- Akua BarPoolside dining and swim- up bar
- Aleli RestaurantAt Aleli Restaurant you can savor impeccable service and breakfast delicacies at a terrace table overlooking the beautiful lagoon pool. An inviting ambiance that could only be experienced within the beauty of days in San Juan will welcome you as you walk
- KarayaThe resort's indoor and outdoor main bar serves local cuisine specialties and the best martinis and cocktails in a contemporary setting with fire pits.
- Ocean BreezeKnown for having Isla Verde's only toes in the sand oceanfront bar, guests can enjoy breakfast, lunch, and dinner with a view at the Mediterranean inspired oceanfront restaurant
- SAK-IOffering an exceptional culinary experience in a contemporary wood and stone dining room, SAK I serves innovative Asian fusion cuisine incorporating tropical Latin flavors. Expert bar staff conjures up signature cocktails created with traditional Japanese
- Accessible facilities
- ATM/Cash machine
- Babysitting
- Beachfront
- Beauty shop/salon
- Bell staff/porter
- Car rental desk
- Cocktail lounge
- Concierge desk
- Currency exchange
- Accessible parking
Service dogs allowed - ATM/Cash machine
- Babysitting
- Beachfront
- Beauty shop/salon
- Bell staff/porter
- Car rental desk
- Cocktail lounge
- Concierge desk
- Currency exchange
- Direct dial telephone
- Dry cleaning
- Florist, Offsite
- Golf, Offsite
- Grocery shopping service available
- Housekeeping - daily
- Housekeeping - weekly
- Ice machine
- Interior corridors
- Late check-out available
- Limousine service
- Live entertainment
- Lounges/bars
- Meeting rooms†
- On-Site parking†
- Outdoor pool
- Parking†
- Pets allowed
- Public area air conditioned
- Restaurant
- Room service
- Safe deposit box
- Shoe shine stand
- Storage space
- Tennis court, Offsite
- Tour/sightseeing desk
- Valet parking†
- Valet same day dry cleaning
- Wireless internet connection in public areas
- Business Center
- Copier
- Fax Machine
- On-Site Business Center
- Printer
- Voicemail
† Fees may apply
- Children's program †
- Fitness center on-site
- Outdoor pool
- Whirlpool
- Puerto Rico Convetion Center
- SAN JUAN
- Golf
- Attraction
- Half a Day: Old San JuanA true ancient Fortress City built during the colonization period by Spaniards. Step into history and visit the many museums including El Morro and San Cristobal Fortresses, and get a glimpse of our past. The City of Old San Juan has evolved into a maj
- Half a Day: El Yunque Tropical RainforestEl Yunque is the only tropical rainforest that is part of the United States of America and a finalist of the 7 Wonders of the world! located in the town of Rio Grande. Stop at the Visitor's Center en route for a short introduction, then hike among the
- Two Hours: Bacardi City TourExperience 150 years of heritage and enjoy one of Puerto Rico's finest rums. Daily tours are provided complimentary from 9:00AM until 4:00 PM. Learn the history of the Bacardi Family and their transition from Spain to Cuba and the relocation finally to
- One Hour: Placita Del Mercado in SanturceFresh local products can be obtained here, a true local flavor and even though the Placita closes at 6:00 PM, Thursday and Friday nights are lively as locals fill the market square and transform it into an open-air block party at the many local bars and s
- Bioiluminescent BayHidden along the Caribbean coast is one of the most spectacular Bioluminescent Bays in the world. The mysterious blue-green light is created by micro-organisms which thrive in an environment uniquely suited to their needs. A trip into the bay on a balmy n
- Isla Verde BeachInterContinental San Juan is located in one of Puerto Rico's finest beaches: Isla Verde. Enjoy over 2.5 miles of pristine beach in the Greater San Juan area. Enjoy all sorts of water sports including parasaling, jet skiing or simply relax and enjoy the
- Two Hours: Museo Contemporaneo de Puerto RicoOriginally founded in 1984, Puerto Rico’s Museum of Contemporary Art found a permanent home in 2002: the Rafael M. de Labra historical building, which can be found where the bustling Ponce de León Avenue meets the Roberto H. Todd Avenue. Palm trees dapple
- One Hour: Piñones Forest Bike TrailPiñones is just outside of San Juan, located along Route 187, which runs along Puerto Rico's north coast and connects San Juan with Loíza. A very scenic road that showing a more rustic side of the island. Do the words "alcapurrias, bacalaítos, pasteles,
- Half a Day: Plaza las Americas Shopping MallShop in the largest Mall in the Caribbean. Enjoy over 300 stores, 13 movie theaters and over 40 dining alternatives. Stop by the many hall stands and purchase authentic Puerto Rican Crafts. Plaza is known as the Center of Everything due to the vast div
- Two Hours: Museo de Arte de Puerto RicoThis grand institution houses the island’s most important works of art. Some date back to the 17th century, but also contemporary works and — apart from some facile criticisms of Puerto Rico’s relationship with the United States — fascinating. The exhibit
- One Hour: Condado, Ashford AvenueTrendy area full of unique boutiques with local clothing designers. Fantastic local restaurants and upscale stores such as Louis Vutton, Cartier and many others.
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
3925 reviews
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Feb 19, 2025Great time
Had a great time, nice beach friendly staff. I really enjoyed the food and drinks. The beach was clean and not crowded. The lobby was nice and roomy. El Fairmont casino is a two minute walk away as well if you want some live music.overall I had a great time, off to grab breakfast now.
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Feb 16, 2025Huge Humidity Problem
There is no question that the hotel is in a great location with it being located on the beach and in walking distance to many restaurants. The room is lovely but the humidity in the room is a big problem. While we were able to keep the sliding glass door shut to prevent the humidity from entering the room, it didn't help. The carpet was damp and I actually thought that maybe it had just been cleaned but that wasn't the case. It was so damp that you had to wear shoes the whole time otherwise your socks or your feet would become wet. While the tissue box was well appointed with the top tissues in the shape of a flower, once you used the flower all the other tissues were clumped together and damp within the tissue box and unusable. Of course, there was a musty odor in the room the whole time. Unfortunately this overshadowed any of the good aspects of the hotel so couldn't wait to check out of the hotel!
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Feb 15, 2025
February Four Day Getaway
We booked a 4 night girls getaway (to celebrate a 30th birthday) at the Royal Sonesta San Juan upon recommendations from a travel agent. The accommodations were lovely. The property was well maintained, the food was good, the pool and beach were well stocked with both chairs and towels, and all staff, at every area of the hotel, were congenial and courteous. LUIZ at the front desk was helpful and professional. ERNESTO was a fabulous bartender/server, always entertaining and friendly, with wonderful dining and touring suggestions, both on and off the property. JOEL was so great as our server on the busy night of the Superbowl, from finding more seating for our group, to keeping us well hydrated and nourished, he was right on top of everything all evening. HILTON, our daily attendant on the 14th floor was awesome. He would fill every request from suppling more waters, and delivering any extra room supplies, to leaving the most amazing towel art on our beds after servicing our rooms. He always greeted us with a giant smile, and an offer to help us in any way possible. The staff around the pool and beach area rotated daily, but everywhere we went they were always so polite, eager to help, and professional. The only glitch we encountered was at check in, the rooms were not ready at the advertised time. We wished they had offered a later check out on our departure day (free of charge) to make up for the lost time in our room. Overall great stay at the Royal Sonesta San Juan.
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Feb 12, 2025all
When it was time to check in, the attendant was extremely rude and did not provide us with the hotel information. At breakfast, the hostesses were very polite and attentive. A tall waitress with shaved hair seemed to be in a bad mood and served us arrogantly. We believe she was not having one of her best days. On the second day, we ordered from all the waiters and waitresses, who were friendly and made us feel comfortable, except for one waitress who was serving the tables inside (a lady with short, shoulder-length hair and glasses). We were at the tables outside after the hostess had already registered us at the entrance. And when we went to serve ourselves, she approached us at the buffet saying that we should not be there without first registering at the entrance, which we did. We felt embarrassed in the presence of the other guests. The room was clean and the room attendants were very attentive. Apart from these small issues, everything was perfect and we will be back soon.
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Feb 10, 2025Hospitality is nonexistent. Can’t recommend
Hotel is nice and amenities are good. Hospitality and service is nonexistent. I went to the gym at 3 am, no one was there, I’m exercising for 15 minutes then a worker comes in all of a sudden and rudely says that I can’t be here because I’m working out in slippers. What a joke of a place. Brought it up to front desk and they were unacommodating. Paid $2,200 for 4 nights and I can’t justify the highball price for being treating this poorly. I’d rather have stayed at a motel 6 where they leave you alone than have this bad of an experience here
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Fee: 22% resort fee, per night. Hotel-imposed fees are subject to change. the hotel can provide current fee and inclusions when you check-in.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Kids stay free policy : Maximum number of children per paid adult: 0Maximum child age: 19
- Pet policy : A 100 USD non refundable deposit applies to all pets, per stay, excluding service animals. An additional 100 USD deep cleaning fee will be charged as needed, in the event of any pet related damage.