JW Marriott Cancun Resort and Spa

Customer ratings & reviews

TripAdvisor Traveler Rating

1278 reviews

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  Manuel is the BEST!

  Manuel is the BEST around! He has been our server for several visits now and we adore him! We love the JW and will keep coming back. Fabulous time as always. We hit the beach, pool, and spa. All wonderful. This is our third time at the JW and hope to visit every year going fwd!

  Jan 20, 2025
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  Just Fabulous. Incredible resort in Cancun , Zona Hotelera !

  After being severely disappointed for one night at an Adult " all inclusive" I decided to make the right decision and switch to the JW Marriott. As a Titainium elite with Marriott it was definitely the right one. The property is gorgeous. Clean and magnificent. The location is superb. The beach and crystal blue waters are to die for. Each room is spacious and the balconies are some of the largest I have experienced from which to see both the sunrise and sunsets. I was offered a few choices as a gift becuase of my status. If you are an eleite with Marriott absolutely choose the BREAKFAST. One of the best brekfast buffets i have experienced anywhere in the world. Classic breakfast buffet but with mexican and chinese accents. Our servers SERGIO and his buddy Eleasar ( Chunga) were SUPERB. My coffee was never empty, when we would come back to the table they would grab our plates to help us, any request was filled pronto. They helped make the experience great. above and beyond service. This is the happiest staff I have encountered. A happy staff equals great service and a great stay. We chose not to leave the property on a few nights and were glad we stayed. Gustino--the italian restuarant is as god as ANY upscale Italian in Cancun. Bravio , the spanish option has the best filet we ever ate outside of a top steak house. The secret is the " Speak Easy"....with a secret enterance....fabulous bar....and also great menu. the TACOS were incredible and authentic. Don't be sucked in to some of these other " all inclusives". The JW is classic, elegant, and timeless. Total relaxation. WE WILL RETURN SOON.

  Jan 18, 2025
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  January 2025 beach trip

  We have had a fantastic week at the JW Marriott in Cancun! The entire staff from the front desk, the pool staff, the breakfast crew in the Bravio restaurant and the room service staff are completely dedicated to making our stay 1st class! Elezar at breakfast tempered us and gave us first class service! Giovanni and Adrian made our mornings and totally prepared our chairs for a full day at the pool! Raul, Alvaro, and Manuela saw to our comfort with food and drink around the pool. The staff have been amazing! We have had a great stay and will definitely come again!

  Jan 17, 2025
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  Mixed Experience at Peak Season - Better During Off-Season

  This expansive Marriott property maintains high standards for cleanliness and service. The facilities are well-kept, and staff generally provides good service. However, our post-New Year stay revealed some significant challenges with overcrowding. The main issues stemmed from peak season occupancy: by noon, all pool chairs were claimed (both at adult and regular pools). Strong coastal winds made beach time uncomfortable, and the breakfast buffet turned into a hectic experience with long waits for tables. Note that Platinum Plus status benefits don't extend to lounge access here - it requires additional payment. Unfortunately, one of our party became ill (likely from the crowded breakfast setting, which felt like a feeding frenzy at a Zoo, though this could happen anywhere with such high volume). Bottom line: While this hotel has good bones and potential, I'd strongly recommend visiting during off-season. The holiday period crowds significantly impact the experience and make it difficult to enjoy the facilities you're paying for. Consider your timing carefully when booking.

  Jan 13, 2025
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  Amazing stay and resort

  We just returned from our first time at the JW Marriott Cancun and we couldn't have had a better time. From the second we arrived, we felt at peace and were treated like royalty. The beach and pools were amazing. The staff were all warm and welcoming and ready to help with anything. We are Titanium Elite and enjoyed the complimentary breakfast each morning. The breakfast choices were amazing. The pool and beach bars and servers are top notch as are the hotel bar servers. So many smiling, happy faces. We enjoyed dinners at Gustinos and Sasi Thai and their staffs also were excellent as was the food. Our rooms were spacious and quiet with outstanding views. We took our 20-something-year-old daughters and they loved everything about it as well. This was an excellent choice for us and we appreciate the outstanding service we received during our stay. Can't wait to return.

  Jan 12, 2025