JW Marriott Cancun Resort and Spa

Customer ratings & reviews

TripAdvisor Traveler Rating

1289 reviews

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  Great Cancun Destination

  Great location. Excellent service. Clean rooms. Affordable luxury. Several excellent restaurants on site to choose from. Most rooms face the ocean; so ocean view or ocean front. Pool area can get crowded, so try and get out early. Many restaurants on the strip in walking distance also. Definitely enjoyed our 5 nights stay.

  Feb 21, 2025
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  Great family weekend getaway

  First time at the JW Marriott and would definitely be back. The service was fantastic, even before checking in. Staff was very communicative in getting beach cabanas booked. Those cabanas were the highlight- Javier runs the show and the service is top notch. Marcela was so attentive all day. Really the service at the beach and pool are great across the board. I’ve been to many a resort where you feel like you’re flagging someone down to get a drink, not here. Everything came quick and servers were always available. Room was beautiful and well appointed. Service was quick to have the sofa bed made up for my daughter. Gym was great but a little small and hot. Love the smoothie bar post-workout. Food and drink prices were super reasonable, IMO. The breakfast buffet is pricey but very good. My daughter ate her body weight in waffles. Only cons- the elevators had something going on and they were pretty slow. We were only there a few days but if staying longer, I think we would have grown tired of the restaurants, especially with only one lunch option. Definitely recommend and will be back!

  Feb 18, 2025
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  Cancún JW Marriott

  We did the Club 91 package with an Ocean View Club Level deluxe room. 14th floor. We had an excellent experience. The Club 91 staff: Franco, Marco, Ana, Krystal, Eduardo and Chef Luis brought a smile to our faces everyday. Very professional. The food selections in the club changed everyday. Very fresh. The Beach was clean. However, Mother Nature is washing away with some of it. (Rising Sea Levels) We didn’t eat at any of the restaurants on site, Club 91 took care of all of that. We did go walk over to Harry’s one night. Highly recommend it. We would definitely come back to the JW Marriott. My wife and I had one of the most relaxing trips ever. Thanks to all!

  Feb 15, 2025
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  Top-end JW experience

  This is a JW Marriott property on par with any I've stayed at in the US. Rooms are well-appointed, immaculate, and with great views of the ocean. Unlike many hotels these days, room service was 24 hours, served in the appropriate, white cloth manner that used to be the norm prior to Covid. Whoever oversees and trains the staff here deserves kudos - literally every single employee is incredible, fully invested in making your experience feel special. By the time we left, I felt like we were leaving our friends - from the waiter at breakfast to the concierge, to the waiters at the pool. My only - not complaint, but minor note - it is a very low-key and quiet resort. There is literally no music playing at the pool, even in the adult swim-up bar. I appreciate that it isn't a spring break cluster at the pool, but a LITTLE bit of chill music wouldn't hurt anyone. Kind of gives it a bit of an over-50 vibe, which if you're bringing your headphones and just trying to relax, is a big plus. But we would have liked a little bit more atmosphere out at the pool. Very minor note in what was overall a tremendous experience.

  Feb 13, 2025
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  Club 91 is worth it!

  My sister and I stayed at the JW Marriott Cancun Resort & Spa and had the most wonderful time! We actually stayed there December 2023, not March 2024. We opted in to Club 91, and it was well worth it. Ludin, Francisco, Emilia, Alejandra, and Eduardo were so hospitable and treated us so well, we are so grateful for them and hope they are doing well!

  Feb 05, 2025