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3454 reviews
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Nov 16, 2024Terrible experience
Terrible experience. Resort and rooms are rundown. Resort is very isolated and if you do not have a rental car you are essentially trapped there as it is difficult to get any transportation to and from resort. There is a shuttle to Tamarindo but limited times and expense. You have to preschedule taxis and the prices were outrageous. Would not stay there again.
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Oct 17, 2024Disappointing
When we arrived, and saw the vast size of this resort we though it was going to be a wonderful week. I had booked an "Ocean Front King" well they put us on the first floor, which is actually down two floor from the street lobby. We had very little view of the ocean as the trees and ground were in the way ,also ants were all over the patio. We asked to be moved. But no one was able to make that happen. I have no Idea why the resort was 25% full at best, understandable as I was the slow season. To top it off they were renovating the rooms above us (construction noise) why renovate the wing that is occupied and not the ones that are not, I have know Idea. Next morning asked again to be moved, told I would have and answer by noon, no call. My wife and I packed up, cancelled the rest of our stay and headed over to another resort which was absolutely lovely & very accommodating. Staff was very nice but couldn't seem to get anything done, even requested wash cloths as our room had none, was told yes, they never showed up. See our room view attached. In our opinion the web sight of the "Ocean Front King is not accurate when it comes to the first floor accommodations.
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Sep 10, 2024Great Hotel/Resort on the Pacific Coast
This is a wonderful hotel with a world class very large and beautiful meandering infinity pool with great ocean views. One thing you need to know is that this hotel is a 30 minute drive from the nearest town. So if you want to have short walks to shopping and numerous restaurants etc do not stay here. The hotel does have four major restaurants, a sports bar and two pool side grills so there are multiple dining options on sight. The facility and grounds of the hotel are stunning and meticulously maintained. It is an elegant Spanish themed design with beautiful stone and tile accents and lush tropical landscaping including fragrant flowers and a host of Costa Rica's over 900 bird species. There are all manner of tour options that will pick you up at the hotel but you need to make the reservations at least the day before. I recommended that you fly into the airport in Liberia with the option of either renting a car or taking a shuttle. The airport is an hour and half drive from the airport. Shuttle rides to and from the airport are $100 and up. After much research I rented a car. Driving in Costa Rica is similar to but also very different from the States. Signs are in Spanish and there are very very few traffic lights. Driving in Costa Rica requires intense focus at all times for multiple reasons. (Google driving in Costa Rica) Also don't even think about getting behind a wheel after having even one drink.
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Sep 02, 2024
It is just as magical as always! Thanks for the consistency in service!!!
Another great stay at the JW!! I want to thank all the staff as they all were impeccable from the front desk to the maids the restaurants! Although some things changed after Covid things like service quality in the maintenance and cleanliness and food remained the same or even more! The warmth of the staff made the bday of my son so memorable!!!! Thanks to the management team for keeping some of the faces that years after years always welcome us and congratulation for the new hires as they we nailed it as well regarding the service!!!!!! What a pleasure to come!!!!
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Aug 24, 2024Poolside beach view with a book stay
It’s a beautiful hotel with nice pool views and easy access to the beach. It’s more secluded and not walking distance to anywhere else outside of the hotel and beach. It’s a perfect place to stay and relax, and if you want to venture outside, it would be convenient to rent a car. They have a variety of food options. The food was decent, but the steakhouse was definitely a better option there.