JW Marriott Los Cabos Beach Resort and Spa

Customer ratings & reviews

TripAdvisor Traveler Rating

2039 reviews

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  CABO BRIDES: DO NOT USE THE JW FOR YOUR BLOCK

  I am taking the time to write this review in hopes that I can save a future bride the headaches and stress that my fiance and I endured dealing with the JW Marriott for our January 2025 wedding. I want to start off by saying that this review has nothing to do with the rooms or services at the Marriott, but the Events/Weddings group and management. From the get go, my fiance and I knew we were going to get married at Flora farms, so my wedding planners suggested we use the JW since it was the closest hotel to our venue. After our site visit, we were very excited because the property was gorgeous, the rooms were spacious, and the amenities were great. Here is where things start to go down hill. We wanted to have a rehearsal dinner for about 40 people, and then follow that with a welcome party for about 80 guests at the JW. The JW agreed to host these events IF we booked a room block for "90%" of our expected guests. This meant that we HAD to GUARANTEE the JW 30 rooms, for all 3 nights of our wedding weekend. My fiance and I were hesitant about this because we had to sign a contract saying that if we did not book all 30 of these rooms for the 3 nights, we would be the ones paying for them. My fiance and I really wanted to make this work, so we agreed to the contract with the 30 rooms, at a discounted group rate. We went back and forth with the hotel about the room amount and rates, took weeks and months- so don't think you will be getting quick responses. After we received a link for our room block, we had guests start to book their rooms. After about 5 rooms were booked, we had a friend tell us there were no more king bed options available in our block. I thought this had to be a mistake so I reached out to the JW directly. They let me know that there were "no more king beds available at the hotel" and that I "did not clarify what type of beds I wanted for my block." We were STUNNED by this response. The JW tried to tell us that the hotel had 0 king beds available for our dates, but when you went to their website, you could book the same level room for the same weekend. We went back and forth with the JW about this issue for at least a month. After this back and forth correspondence, the JW magically had king beds available for our block BUT they would be an additional $75 over the agreed room rate we signed for. My fiance and I were so worn down and tired of fighting with them at this point, we just agreed so that we could move on with planning. Fast forward a few months- we have filled our room block. At this point, we have now guaranteed the hotel 30 rooms for 3 nights PLUS a rehearsal dinner and welcome party totaling more than $40,000. We were finalizing wedding weekend plans, and realized we needed a separate room for my fiance to sleep the night before our wedding. Surely the JW would give us a complimentary room for one night for him right? Nope. We were told we had to pay for the room at the regular block rate AND that my fiance could not have a late check out (he argued with management until we got it) which we needed for him to get ready for the wedding in that room. When we arrived for our wedding, we showed up to the hotel around 12:50 PM. I understand that check in is at 3:00, but I really did expect the JW to have our suite ready considering the amount of revenue we were generating the hotel, and all the stress they put us through. That was not the case. Our room was not ready, and we were told it hadn't even been cleaned when we got there. Additionally, we had asked that my mother be put in a room next to mine to help with logistics for the wedding- this did not happen. The hotel forgot, and then told my mom she could have a double room that was down the hall on a different floor. In general, we felt like we were being treated like regular guests, which was disappointing given everything we were spending at the hotel. Again, the rooms were clean, the service for our events was great, and we left happy- BUT I would NEVER advise a bride and groom to use the JW for their hotel block, or have your wedding here.

  Jan 21, 2025
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  Great property with large kids club and relaxing environment

  Very nice property, lots of pools and great customer service. Really enjoyed the spa and kids club. Special thanks to Paula, Sofia, Karla and Gina in the kids club for being so helpful with our son, they gave him lots of attention and he loved coming back to play with them. The Temazcal experience was wonderful. We will be back!

  Jan 21, 2025
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  Exceptional but pricey!

  Fabulous 6 day stay! Service is impeccable. Pool areas are first rate. Food is delicious. Fitness room is well conceived. Take note that nightly service fee is $50 per day. Many services included however. Daily American breakfast is included if you have high Marriott status.

  Jan 19, 2025
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  Not coming back

  For what you pay, this really isn't a Luxe resort but it is priced as one. Like most tourist hotels in Cabo this one is on the higher end. Unfortunately the food, service and drinks were sometimes really good and sometimes not so good. We arrived to hear that our Oceanfront rooms we reserved were being cleaned. We decided to get some lunch and we were disappointed with the quality of the tacos and the boring guacamole. When our 2 "ocean view" rooms were finally ready they proceeded to take us to a corner building overlooking a courtyard with virtually no water views. Of course, I told them this was completely unacceptable and furthermore would not be paying the rate we paid delta vacations and would dispute the whole package. The manager insisted the hotel was completely full and after a hostile encounter with another manager they offered us free basic breakfast for the remainder of our stay....I said great, give us 2 ocean view rooms immediately and the next day they finally accommodated us but what a terrible way to start this vacation. Other observations good and bad: We froze our butts off in the room. It was really difficult to get a comfortable temperature. We had a Christmas Eve dinner at the highly acclaimed Cafe de Artiste. No one told us it was a prix-fix dinner with 2 dining options, I opted for the shrimp which was a weird chorizo type seasoning and it was not good. My family opted for the beef which was a very tiny filet (delicious!) and a not so great short rib which my son said was fatty. The seafood appetizer was fishy and not appealing at all. It was outrageously expensive and a huge disappointment from my experience a couple of years ago. The place is dead at night. The DJ stopped playing in the combo bar/sushi restaurant at 9 PM and it was lights out every evening. The sushi is just so/so. The Vietnamese Summer rolls were awful. The staff was a mixture of really attentive or completely indifferent. The best area for sunbathing is rather small and people nab all of the chairs before 8 AM. Get out early or you are hanging around with a lot of kids. The rooms can be darkish at night making it difficult to read. There is no hotel offered transportation yet we kept seeing a Marriott van going back and forth. You will hear your neighbors door slamming every time they come and go. Every time. On the better side, the small gym was clean and pretty good for a hotel. The shower was really nice and got hot fast The views from our real ocean view rooms were really nice for chilling and whale watching. You are a 10 minute Uber ride to San Jose and awesome grocery stores to stock up on wine, beer and other beverages and goodies Our comped American breakfast for hosing us over on the first day was pretty good with fresh juices, eggs, and pastries and breads. Some of the grounds are really pretty, yet the very, very tall and tightly packed palm trees obstruct much of the views on the balconies so be aware of that In the end, this was not a place that called out for us to come back to. For the record, I am a pretty seasoned Mexico and Cabo traveler and have been coming for a couple decades now. We'll try somewhere else next time

  Jan 14, 2025
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  Loved our stay

  We absolutely loved this place! It was beautiful and relaxing and we enjoyed the laid back atmosphere as well as the beautiful surroundings. The only reason I cannot give it a Five is the decor. It’s definitely worn and needs to be updated. The staff was attentive and helpful at every turn. Would recommend

  Jan 13, 2025