Resort Details
- Driftwood Bar & Grille
Poolside café with lunch, snacks and tropical drinks.
- Naupaka Terrace Restaurant
Delicious cuisine, casual island ambiance, enchanting ocean and pool views, torch-lit waterfalls, serving breakfast and dinner.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Bell staff/porter
- Children welcome
- Concierge desk
- Elevators
- Exercise gym†
- Housekeeping - daily
- Internet services†
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Bell staff/porter
- Children welcome
- Concierge desk
- Elevators
- Exercise gym†
- Housekeeping - daily
- Internet services†
- Lounges/bars†
- Non-smoking rooms available
- Parking†
- Pool
- Restaurant†
- Room service - limited hours†
- Safe deposit box†
- Sauna†
- Spa†
- Business Services†
- Internet Access†
- Banquet rooms & ballroom on-site.
† Fees may apply
- Direct access to a beach
- Fitness center on-site †
- Hot tub2 Outdoor Hot Tubs
- Pool
4 swimming pools including 2 lagoon pools and a 75 foot lava tube waterslide.
- Sauna †
- Spa †
- TheatreComplimentary Weekly Welcome Reception and Polynesian Show every Tuesday evening.
- Whirlpool †
- Other Local AttractionsConveniently located close to shopping, championship golf and more.
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
3167 reviews
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Jan 13, 2025Underwhelmed by the Outrigger Kauai Resort Experience
My recent stay at the Outrigger Kauai Resort left me with mixed feelings, but mostly underwhelmed and disappointed. While the property itself has potential, several issues significantly dampened the experience. First, the front desk customer service was less than stellar. I knew the check in was at 4 pm, but my granddaughter and I arrived early. The person in front of me was welcomed early without a problem. So I asked and was told it wasn't possible, and I expressed disappointment. A minute later, the person told me that if I wanted to pay $50 she could get me a room! I declined to pay more than I already was, as that was ridiculous, particularly if a room was open! She was quite curt, never smiled, didn't even offer an apology, nothing. I had to ask about where to go to store luggage, she didn't offer help at all. As a guest, I expected a bit more warmth and attentiveness, especially from a resort of this alleged caliber. We returned at 345 pm to a different front desk person. She was polite. The hotel was very quiet, so obviously not filled either. The internet was terrible. The room itself was very worn out, the sliding door was next to impossible to open and move. The shower was weak, and there were NO plugs in the room for devices. It just seemed grungy. Paying $71 for parking and a resort fee was also adding insult to injury. Why charge to park where there is nothing else but the resort and tons of open parking spots - that is just a junk fee! The biggest disappointment, however, was the "premium garden view" room. Unfortunately, the location was far from what I’d consider premium. Instead of lush, serene views, I was greeted with a less-than-ideal setting that didn’t live up to the description or the price tag. I was looking out at construction equipment, and at 5 am they were already out there making noise!. It’s a letdown when expectations set by the resort’s marketing don’t align with reality. The grounds were seemingly well-maintained, though I didn’t spend much time exploring them due to the overall vibe of my stay, and the fact I was only there one night before going to a much nicer resort. We never even went out to the pool area, or used anything as our stay was about 17 hours from check in to check out! There are some very nice resorts in Kauai, and perhaps years ago this was nicer. Hopefully the Outrigger will spend some money and upgrade the property. It needs to have a full overhaul of customer service improvement as well as the physical property.
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Jan 04, 2025
Not the best experience
Stayed here for New Year for five nights. The good bits are the rooms are nice and the pools are lovely. Downside was the restaurant. We tried to get into breakfast. It was a minimum 30 minute wait. There was one main restaurant that wasn’t big enough and no other restaurants locally without cabs etc. We booked a meal which was a disaster with uncooked food and incorrect orders. Nelson the restaurant manager did a good job in trying to sort this out. Expensive hotel. Poor service. Bad experience.
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Jan 02, 2025
Came for a family vacation, review is more detailed
Came for family vacation. Told we were upgraded to a renovated room— the view was nice but the sink would get clogged, the shower water was occasionally hot and 2 days we didn’t get room service. Extremely pricey for these mishaps. We sadly had an unpleasant checkout with Sadie at the front who made us feel very unwelcome and laughed at us as we walked away. The hotel had multiple pools that were nice and one for young kids which was thoughtful. Two hot tubs— one for adults only but every night there were kids in it. Bartender at the Shutters was very kind! Breakfast buffet French toast was delicious! Workers at the front were always so kind and helped us load our suitcases. Massage therapists were so amazing and helped up find beaches and gave local advice.
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Dec 22, 2024Stunning Kauai Resort!
Our first visit to Kauai and to an Outrigger property. Everyone from the concierge, wait staff and housekeeping crew were incredibly friendly and accommodating. The rooms had stunning ocean views and the grounds with access to multiple pools and a private beach were great. The location was central making it easy to explore the island. Would definitely come back!
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Dec 17, 2024
Our Dream Wedding
We are finally back home and still a bit buzzed on that Hawaiian spirit! We chose the Outrigger Kauai Beach Resort for our wedding venue. I cannot say enough about this resort! In regards to wedding coordination with the hotel, our contact Grace, totally guided us through the planning and I could not ask for a better experience. She absolutely went above and beyond for us! We would also like to give a shout out and thank all the staff at the Outrigger Resort! Our wedding party booked around 15 rooms. We have received great feedback from family and friends with some saying it was the best wedding they have ever been to. It is all those people behind the scenes that make it all happen so smoothly. We booked a suite with a great view. The property is gorgeous. The food on the resort was delicious! The staff is very friendly, helpful, and always greeted us with a smile. I look forward to visiting again!
- AdvisoryA mandatory hotel-imposed Resort fee of $25 plus tax per room, per day will be charged and collected by the hotel either at check-in or check-out. This fee is not included in your package price and is subject to change without prior notice. For a detailed description of what is included in the mandatory fee, please see hotel policies. This fee will NOT be accessed whenever someone is in quarantine whether for an extended period or for several days.
- AdvisoryMinimum self-parking fee of $29 + tax nightly parking fee will be charged by the hotel. This fee is tiered by hourly increment and collected by the hotel. The fee amount is subject to change without prior notice. Guests that are in quarantine are not allowed to rent a vehicle so this fee will not be accessed either.
- Check in: 4:00 PM
- Check out: 11:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Hotel Mandatory hotel imposed resort fee inclusions:
- Beachfront Yoga Classes Tuesdays, Thursdays, Saturdays & Sundays from 7am - 8am
- Cultural activities
- Weekly E Komo Mai Reception
- PressReader – Access to over 7,500 newspapers & magazines (download app or visit pressreader.com)
- 10% discount on 90-minute treatments at Hawaiian Rainforest Spa
- $25 Activity Credit per room at the Concierge desk
- Wi-Fi throughout Resort, including Guest Rooms
- Access to Fitness Center
- In-room Safe
- Local & Toll-Free Calls
- Access to Business Center
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- Pet policy : Pets Not Allowed