Resort Details
- 24-hour front desk
- Concierge desk
- Conference facilities
- Contactless check-in and check-out are available
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- Exercise gym
- Free high speed internet connection
- Gap period enforced between guest stays
- 24-hour front desk
- Concierge desk
- Conference facilities
- Contactless check-in and check-out are available
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- Exercise gym
- Free high speed internet connection
- Gap period enforced between guest stays
- Luggage service
- Minimum age for proof of COVID-19 vaccination requirement:
- Multilingual staff
- Onsite COVID-19 testing (Antigen) is required
- Onsite COVID-19 testing (Antigen/Rapd) is available
- Onsite COVID-19 testing (PCR) is available
- Onsite laundry
- OnsiteCOVID-19 TESTING (PCR) is required
- Property does not require health documentation at check-in
- Safe deposit box
- Tour/sightseeing desk
- 2167
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
769 reviews
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Mar 25, 2025Fantastic
My husband and I needed a break and booked this trip two days before we left. This hotel did not disappointment. It hasn’t even been a full 24 hours and we were already feeling decompressed and fantastic. The staff are all very kind. Special thanks to Teresa for coordinating the special seafood pozole. There were only two rooms left when I booked and I selected an ocean suite and it was on a high floor with a fantastic view. The room was spacious, AC worked great, large bathroom/shower and a great sitting area. The hotel is very close to playa de ropa which is perfect. It is also close to the main town. I really cannot recommend this hotel enough.
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Mar 01, 2025
A vacation meditation!
This was our second time staying at the most beautiful place to stay in Zihuatanejo. Why we waited 5 years to return is unbelievable. The staff is fantastic and treat you as family. Thank you’s to Teresa, Dina, Lauren, Miguel, Irving, Elion, Tony, Jared to name a few. We upgraded to a plunge pool room. It’s like a mini infinity pool. Not just a small tub like pool. The main infinity pool and the lower deck ocean pools are wonderful too. The restaurant is excellent for breakfast, lunch and dinner. You can just hideaway your whole stay. However, walking the beach of Playa La Ropa is worth the walk. Walking into town via the malecon should not be missed. If you want a vacation that you return home completely relaxed please stay here. We will be back sooner than 5 years!!!!
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Feb 27, 2025
Perfect week in Zihautanejo
Attention to detail is what makes La Casa Que Canta special. There is beautiful artwork, ceramics, and plantings in every possible spot. Our suite, with it's own small pool, was like a resort within the resort. Access to beautiful Playa la Ropa is easy, and the hotel's two pools are both lovely. The restaurant is consistent and excellent - all with magnificent views. The service is impeccable.
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Feb 19, 2025
Beautiful, Romantic & Elegant Wonderful Resort STAY!
Our stay at Casa was beyond our expectations. Casa a romantic. elegant, outstanding designed & decorated Resort hotel with very nice accommodations, ambiance, staff, and location. Views from our room of the bay & city were beyond belief one of the main reasons we stayed here. Having traveled throughout the world Casa is probably our choice of our best experience in any l Hotel or Resort. We had a magnificent room (21) with pool & outdoor lounge area. Additionally, the two pool areas were very nice with bay views, and not crowded. Staff from arrival throughout our stay were also exceptional. The only negative was the Restaurant food, where a lot of improvement is needed. However, there are several good restaurants nearby, so this wouldn't deter our future stays at Casa. We are already planning our next stay.
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Feb 10, 2025
Simply the best.
La Casa is truly something special. We spent a few weeks there at the end of January and early February, and we’re already heading back in March. It’s just that good. We’ve stayed here many times, and during this visit, we ran into several familiar faces—other repeat guests who clearly can’t get enough of this place either. There were also some younger couples discovering this hidden gem for the first time. We keep coming back year after year because of the beauty of La Casa and the incredible staff. The property is stunning, and our room, with its view of the bay and those gorgeous sunsets, was perfect—just like always. But what makes La Casa so special is the people. Many of the same wonderful staff who welcomed us on our very first visit (25 years ago!) were still there to greet us like family. It all starts with Isabel at the airport, who fills you in on what’s new and exciting at the property. Then there’s Teresa, who greets you with that warm smile and makes you feel like you’ve come “home.” She checked in with us often to make sure everything was just right. Laura was equally wonderful—so kind and helpful, offering tips on where to go (and where to avoid) and even helping us figure out a delivery to the hotel. The restaurant? Always excellent. The fish dishes were fresh and delicious every time. Pavel ensured we were well cared for at dinner and went out of his way to accommodate our dietary requests. Tony, Jared, and Valentino were friendly and attentive throughout our stay—such a great team. For breakfast and lunch, Irving was our go-to. He’s amazing—friendly, thoughtful, and full of great recommendations, especially when it came to dinner options and local fish preparations. Eloin, Nicholas, and Fredi, who helped out at breakfast and lunch, were equally wonderful—earnest, friendly, and always happy to help. La Casa is a truly special place, and the people there make it feel like a second home. We can’t wait to be back.
- Check in: 3:00 PM
- Check out: 1:00 PM
- Minimum check-in age: 16
- General policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedCashless transactions are availableLong-term renters welcomeSafety features at this property include a fire extinguisher and a first aid kit
Special Checkin Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Know before you go: Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Guests under 16 years old are not permitted at this adults-only property. No pets and no service animals are allowed at this property. Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.Property requires all guests aged 16 and up receive on-site antigen/rapid COVID-19 testing (USD 35 per person, per stay).
Mandatory Fees: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: COVID-19 testing fee (PCR screening): USD 175 per person, per stay. COVID-19 testing fee (antigen/rapid screening): USD 35 per person, per stay. We have included all charges provided to us by the property.
Optional Fees: Fee for full breakfast: approximately USD 16 to 30 per personAirport shuttle fee: USD 65 per vehicle (one-way, maximum occupancy 4) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.