Location
Cancun - BeachProperty information
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Resort details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer ratings & reviews
TripAdvisor traveler rating
16928 reviews
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Dec 22, 2024Not Recommended
While the service staff was great and did their best the food was poor quality and hotel is not well kept and in poor condition. Also didn’t appreciate the push of upsells prior to even assigned a room or experienced the hotel amenities. Would not recommend.
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Dec 21, 2024Perfect Winter Escape
Perfect winter getaway. The resort was pristine and the service was amazing. Our reservation included butler service and our team Maggie and Eladio made the trip extra special. The part of the beach the resort is positioned upon has soft, white sand and crystal clear blue water. Our third time and definitely not our last.
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Dec 21, 2024
Clean adults only resort with great butlers
We had a wonderful short get away to Live Aqua in Cancun. Pros: Our butlers Stephanie and Arturo were extremely helpful. They went above and beyond for everything we asked for. Clean property, with virtually no flies or annoying insects. Good food, especially breakfast buffet and juice bar. QB restaurant was great. Plenty of oceanfront and poolside lounging options. Bar with swings by the beach. Starbucks brand coffee bar with decent espresso. Cons: Apparent lack of steak options at the outside grill and buffet. This is likely intentional to promote the steakhouse which was not included in the all inclusive option. Steak at QB restaurant was excellent however. Lack of an actual bar at the Aqua club lounge. There is a small bar set up, but staff has to go into a closet to make the drink, and bring it back. Can do better.
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Dec 20, 2024
Great experience!
Great experience at Live Aqua! The sandy beach is wide and clean. The room and entire hotel is very clean!! The food and service is very good. Siete restaurant is awesome! Ceaser provided a great service at this restaurant. Highly recommend this resort!
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Dec 20, 2024
Wonderful vacation
Our vacation to Live Aqua in Cancun was an excellent! We upgraded to a suite and it was amazing - the ocean view when we woke every morning was stunning! The upgrade came with a cabana each day which was great because it was pre reserved. We very much enjoyed the spa experience as well and would highly recommend it. The food was the best we have had at an all inclusive. The mahi at the mediterranean restaurant was one of the best I've had. MB was also excellent and we really enjoyed sea corner for lunch. A trip highlight were our butlers, Aladio and Maggie. They made sure every need and request were taken care of and we ent above and beyond to make our stay special. We will for sure be back!