- One (1) Day Complimentary Cabana Rental $85USD Value
- Includes one (1) 20 minute foot massage
- Early Check-in and Late Check-out Subject to availability
- Massage 50 min buy one get one free at the spa
- 5-night minimum
- All value adds are per room, not per person unless otherwise indicated
These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Offer includes
- Every 4th Night Free
Discount already included in your package price.
Guests will receive up to (2) 30 minute massages, one massage per person per stay per room.
Important information: additional information available at check-in.
Guests will receive up to (2) 30 minute massages, one massage per person per stay per room.
Important information: additional information available at check-in.
Guests will receive up to (2) 30 minute massages, one massage per person per stay per room.
Important information: additional information available at check-in.
- Guests will receive up to $100 in Resort Credits per room, per day. Resort credit can be applied to the following:
- Spa Services (excluding products)
- Lobster and Fine Cuts
- Romantic Dinner
- Wine
- Room upgrade
Important information: Tips and service charges are not included, credits are non-cumulative with a maximum of $1500 per stay, credits cannot be used in gift shops, concessions, tobacco shop or for Spa products (Spa services are applicable), credits cannot be used for the incidentals account upon check-out, credits have no cash value, non-transferable to other guests and valid only during the dates of stay, other restrictions may apply, further details available at check-in.
Guests will receive up to $50 in Resort Credits per room, per day. Resort credits can be applied to the following:
- Spa Services (excluding products)
- Lobster and Fine Cuts
- Romantic Dinner
- Wine
- Room upgrade
Important information: Tips and service charges are not included, credits are non-cumulative with a maximum of $1500 per stay, credits cannot be used in gift shops, concessions, tobacco shop or for Spa products (Spa services are applicable), credits cannot be used for the incidentals account upon check-out, credits have no cash value, non-transferable to other guests and valid only during the dates of stay, other restrictions may apply, further details available at check-in.
Guest will receive the following Amenities while staying at Fuego Suite:
Sparkling wine and chocolate in room upon arrival
Access to the exclusive Aqua Club
Daily complimentary use of a cabana with foot massage
$200 USD Resort credit per stay, minimum 4 night stay
Free entrance to the humidity areas of the Spa, Sauna, Hot tub, Pools
Buttler Service
Guest will receive the following Amenities while staying at Presidential Suite:
Champagne with strawberries and chocolate amenity on arrival
Access to the exclusive Aqua Club
Daily complimentary use of a cabana with foot massage
One in-room couples massage
Free entrance to the humidity areas of the Spa, Sauna, Hot tub, Pools
30% spa discount
$200 USD Resort credit per stay, minimum 4 night stay
$300 USD Resort credit per stay, minimum 6 nights
Buttler Service
The all-inclusive program includes the following amenities:
- Breakfast, lunch and dinner at various restaurants and bars
- 24-Hour Room Service
- Alcoholic and non alcoholic beverages - domestic and international brands in all restaurants and bars are included. - Only "By-the-glass beverages, spirits, cocktails, sodas and beers.
- Minibar including soft drinks, bottled water and beer replenished once a day.
- Gym access
- Hi-speed wireless internet in public areas
and room
- Daily activities (such as Mayan and yoga rituals, aqua yoga and pilates, cooking lessons and Spanish lessons)
- Parking available
- Taxes and service charge included
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- Aqua Club Lounge-Premium open bar.
-Continental breakfast and 3 food presentations during the day.
-Variety of coffees.
-Hors d’ oeuvre and appetizers.
-Tea time
- Azur
Beautiful view of the ocean and pools. Fresh and varied ceviches. Mediterranean - influenced seafood, pasta and snacks.
- Cafe Deli Boutique
Open-air terrace provides coffee & tea as well as scrumptious pastry or dessert.
- Carnivore Steak House Lobster & Grill
When the sun goes down and the stars rise over Cancun's famous shores, the scene at this exclusive restaurant starts to heat up. The sublime setting and refined ambiance set the stage for a dreamlike paradise that creates romantic moments you will remember for a lifetime. Menu highlights include fine steaks, lobster, kebabs, fresh salads and seafood, along with homemade sauces and marinades that make each dish a masterpiece. Enjoy a divine selection of house wines and wines from Mexico with your meal. And finish your evening with a French flambé by our maître, or surrender to the creations of pastry for a delectable dessert. Chef Manuel Sansores and everyone at Carnivore Steak House will create magical moments under the Caribbean moon. Reservations required.
- MB
Avant-garde cuisine offering a concept of New American Cuisine. Resort-chic dress code.
- Sea Corner
This culinary experience features fresh tropical fruits & traditional flavors of the Mexican Caribbean. Unlimited ceviche, chips, tacos and tropical cocktails.
- Siete
Pop art fuses with contemporary Mexican high-end cuisine. Open for breakfast (buffet & a la carte) and dinner (à la carte).
- Sushi Station
Simple & modern eatery offers Japanese sushi specialties. An outdoor terrace offers a great view to accompany the freshest fish around.
- Various Lounges/Bars-Egos Bar
-AKA Bar
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- Bell staff/porter
- Business services†
- Butler service†
- Children not allowed
- Concierge desk
- COVID test onsite
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Bell staff/porter
- Business services†
- Butler service†
- Children not allowed
- Concierge desk
- COVID test onsite
- Elevators
- Exercise gym†
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Sauna†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
- Please contact the hotel for additional information.
† Fees may apply
- Fitness center on-site †
- Hot tub2 Outdoor Hot Tubs
- PoolThere are 7 pools on site. This Property has Swim up Bars.
- Sauna †
- Spa †
- Steam bath †
- Tennis courtThere are 2 tennis courts onsite. There are 2 lit tennis courts onsite.
- Golf †Golf Course located within a Mile of Property.
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
17135 reviews
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Mar 30, 2025Great Service, Great Staff & Great Food!
We loved our vacation at Live Aqua! We decided to upgrade to LA this year and were extremely happy we did. We booked a Tierra suite, and our room was great with amazing views of the pools and ocean. Our butlers, Eladio and Romero did a great job for us and were very attentive. They scheduled all of our dinner reservations and help reserve cabanas. We were very happy with their service. Food: We were extremely happy with all the food options from breakfast, lunch options while relaxing at the pool, to the great restaurants at night. If food is an important element in your decision, LA has great options for you. Pool: We had such a great time and great service at the pool! The staff, Flavio, Johnathon, Francisco, Edouard, Demian, Miguel & Michael made sure everything was perfect with your cabana. Aminael was our server and was simply the best! Aqua Club is a great treat if you upgrade. We enjoyed relaxing in the Aqua Lounge, a nice place for quality snacks and great drinks. Daniel, Guillermo and Omar were always friendly and ready to make your time there enjoyable. My wife and I, along with our friends are so happy we found Live Aqua and will be back. Our sincere thanks to all the staff at LA!
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Mar 30, 2025
Live Aqua Cancun stole our hearts!
We just got back home after a wonderful week in paradise. We absolutely LOVED everything about Live Aqua Cancun; the food was some of the best we’ve had at an all inclusive, overall, very good! The drinks were fantastic… property was beautiful and clean, but what makes this place special is the people! The service was exceptional… we always treat people well, and they treated us very well in return. For context, we have travelled to a variety of 5* adult only (all inclusive) resorts in Mexico and the Caribbean. Sandals South Coast in Jamaica, TRS Coral in Playa Mujeres (Mexico) and Cayo Levantado resort in Samana have been some of our most luxurious stays. Without hesitation, I can say that Live Aqua Cancun ranks at the very top of our list now, in terms of quality of food and service. Our butler Ernesto was great! He met with us as soon as we arrived, gave us a detailed welcome tour of our room, and provided assistance with anything we needed. Extra beer, our favourite coffee, rose petals on our bed, dinner and cabana reservations, food recommendations… whatever we needed, he was there. He got to know us, and we enjoyed getting to know him! He was always available, but never invasive. We highly recommend him and are happy to call him a friend. A few other special mentions of people who stood out to us… we have more, but we weren’t great at catching all the names: Guillermo at the Aqua club; we visited every evening for our espresso martinis, and had so much fun with him! Alejandra, Monica and Aminael, our pool servers… they checked in often and made sure our drinks were never empty! Edouard at the towel hut, for connecting with us in French and being such a friendly face! And Oscar, who served us delicious (and strong) coffee at Siete, and recommended a few breakfast items for us. The service was amazing all around, and next time we go, we will make sure to keep track of more names so we can praise everyone; they deserve it! And to all the beautiful people who give those wonderful foot massages, thank you!!! We stayed in a Viento suite. We enjoyed the perks of the room, especially the daily cabana and aqua club; we used the aqua club every day. For us, the extra perks were worth the costs. We enjoy the little luxuries and would book this room category again. Live Aqua Cancun - thank you! You stole our hearts and we can’t wait to come back home!
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Mar 30, 2025
Awesome experience!!
Ediudard at the pool was great! Very friendly and helpful. He went above and beyond to make us feel welcome and comfortable! This was our first visit to this resort and we had a wonderful experience!!! Thank you so much to all the staff for making this a wonderful week!!
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Mar 30, 2025
Happy Place
This is our 4th time at Live Aqua . The staff is amazing (especially Edouard our pool Cabana guy. He was so helpful and kind!!!) the accommodations are amazing! The beach is like none else in Cancun. More private and pristine. This is our happy place. It’s like coming home.
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Mar 30, 2025
Amazing couples getaway-highly recommend
We went to celebrate our wedding anniversary and Live Aqua was perfect. We got an Aqua Club Ocean Front room. The ocean front room was clean and plenty big enough for us, we didn’t feel we needed a suite. The view when the curtains opened was absolutely beautiful. We had 2 butlers, Maggie and Arturo, they were both super helpful and welcoming. The moment we arrived they set up all our dinner reservations, cabana rentals, and helped us set up an excursion. They were always there and willing to help with whatever we needed. The bartender at the Aqua Club was great! The drinks were delicious and it wasn’t crowded. The pools had plenty of room, it didn’t feel too crowded, even over spring break. The dinners were all delicious, but our favorite meal at MB for the filet and the habanero soup. Don’t forget to visit the famous Marco and have one of his smoothies. They are absolutely delicious! And Marco is one of the friendliest people in the resort. He always has a smile and a hug for you. The water aerobics instructor was hilarious and kept us entertained at the pool. The infinity pool overlooking ocean was our favorite spot in the entire resort. I could’ve sat there all day, absolutely beautiful and the pool is just the right temperature to feel very refreshing on a hot day. The bartenders near the pool were wonderful. The smells/aromatherapies at the Aqua Club are incredible. Everything was pristine. It’s definitely a quiet place. Which is exactly what we were looking for. If you are looking for lots of entertainment and liveliness, this probably is not the resort for you. However, if you prefer a quiet resort where you don’t have to lift a finger and you can absolutely relax and be spoiled I would highly recommend this resort! Bring your favorite book, an insulated cup for drinks, and your camera-the beach is incredible.
- AdvisoryEffective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Not Allowed