Hotel Promotions
Free Perks- free cabana rental, and 50 min buy one get one free spa offer. Save $85 per room.
Guest will receive free perks as follows:-
  • One (1) Day Complimentary Cabana Rental $85USD Value
  • Includes one (1) 20 minute foot massage 
  • Early Check-in and Late Check-out Subject to availability
  • Massage 50 min buy one get one free at the spa   
  • 5-night minimum
  • All value adds are per room, not per person unless otherwise indicated
Applicable Dates:
Booking Dates: 01 Jan 2025 to 31 Dec 2025
Travel Dates: 01 Jan 2025 to 30 Jun 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Non-Refundable Rate. No Cancels/No changes.

These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.

 


Applicable Dates:
Booking Dates: 25 Oct 2019 onwards;12 Feb 2020 onwards
Travel Dates: 25 Oct 2019 onwards;12 Feb 2020 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Every 4th night free.

Offer includes

  • Every 4th Night Free
Applicable Dates:
Booking Dates: 18 Jul 2017 to 31 Dec 2050
Travel Dates: 13 Aug 2017 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save Up To 45%.
Applicable Dates:
Booking Dates: 12 Dec 2014 to 31 Dec 2050
Travel Dates: 12 Dec 2014 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save with reduced rates.
The Discount is already reflected in the vacation price.
Applicable Dates:
Booking Dates: 28 Mar 2024 to 31 Dec 2030
Travel Dates: 28 Mar 2024 to 31 Dec 2030
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save an additional 10%.
Discount already included in the vacation price.
Blackout Dates : From December 20th, 2025 to January 2nd, 2026.
Applicable Dates:
Booking Dates: 09 Apr 2025 to 30 Apr 2025
Travel Dates: 09 Apr 2025 to 31 May 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save an additional 5%.
Discount already included in the vacation price.
Blackout Dates : From December 20th, 2025 to January 2nd, 2026.
Applicable Dates:
Booking Dates: 09 Apr 2025 to 30 Apr 2025
Travel Dates: 09 Apr 2025 to 31 May 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save up to 10%.

Discount already included in your package price.

Applicable Dates:
Booking Dates: 07 Feb 2018 onwards
Travel Dates: 07 Feb 2018 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save up to 30% off & receive up to two massages to enhance your stay.

Guests will receive up to (2) 30 minute massages, one massage per person per stay per room.

Important information: additional information available at check-in.

Applicable Dates:
Booking Dates: 15 May 2017 to 31 Dec 2050
Travel Dates: 15 May 2017 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save up to 40% off & receive up to two massages to enhance your stay.

Guests will receive up to (2) 30 minute massages, one massage per person per stay per room.

Important information: additional information available at check-in.

Applicable Dates:
Booking Dates: 15 May 2017 to 31 Dec 2050
Travel Dates: 15 May 2017 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save up to 50% off & receive up to two massages to enhance your stay.

Guests will receive up to (2) 30 minute massages, one massage per person per stay per room.

Important information: additional information available at check-in.

Applicable Dates:
Booking Dates: 26 May 2017 to 31 Dec 2050
Travel Dates: 26 May 2017 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save up to 50%.
Discount is already included in your package price.
Applicable Dates:
Booking Dates: 01 Jun 2021 to 31 Dec 2050;04 Dec 2018 to 31 Dec 2050
Travel Dates: 01 Jun 2021 to 31 Dec 2050;04 Dec 2018 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save up to 10% off & receive up to $100 in resort coupons to enhance your stay.
  • Guests will receive up to $100 in Resort Credits per room, per day. Resort credit can be applied to the following: 
  • Spa Services (excluding products)
  • Lobster and Fine Cuts
  • Romantic Dinner
  • Wine
  • Room upgrade

Important information: Tips and service charges are not included, credits are non-cumulative with a maximum of $1500 per stay, credits cannot be used in gift shops, concessions, tobacco shop or for Spa products (Spa services are applicable), credits cannot be used for the incidentals account upon check-out, credits have no cash value, non-transferable to other guests and valid only during the dates of stay, other restrictions may apply, further details available at check-in.

Applicable Dates:
Booking Dates: 07 Feb 2018 to 31 Dec 2050
Travel Dates: 07 Feb 2018 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save up to 10% off & receive up to $50 in resort coupons to enhance your stay.

Guests will receive up to $50 in Resort Credits per room, per day. Resort credits can be applied to the following:

  • Spa Services (excluding products)
  • Lobster and Fine Cuts
  • Romantic Dinner
  • Wine
  • Room upgrade

Important information: Tips and service charges are not included, credits are non-cumulative with a maximum of $1500 per stay, credits cannot be used in gift shops, concessions, tobacco shop or for Spa products (Spa services are applicable), credits cannot be used for the incidentals account upon check-out, credits have no cash value, non-transferable to other guests and valid only during the dates of stay, other restrictions may apply, further details available at check-in.

Applicable Dates:
Booking Dates: 07 Feb 2018 to 31 Dec 2050
Travel Dates: 07 Feb 2018 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Enjoy additional amenities in the aqua suite.
Champagne with strawberries and chocolate amenity on arrival
Access to the exclusive Aqua Club
Daily complimentary use of a cabana with foot massage
One in-room couples massage
Free entrance to the humidity areas of the Spa, Sauna, Hot tub, Pools
30% spa discount
$200 USD Resort credit per stay, minimum 4 night stay
Buttler service
Applicable Dates:
Booking Dates: 13 Jun 2023 onwards
Travel Dates: 13 Jun 2023 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Enjoy additional amenities in the Fuego Suite.

Guest will receive the following Amenities while staying at Fuego Suite:
Sparkling wine and chocolate in room upon arrival
Access to the exclusive Aqua Club
Daily complimentary use of a cabana with foot massage
$200 USD Resort credit per stay, minimum 4 night stay
Free entrance to the humidity areas of the Spa, Sauna, Hot tub, Pools     
Buttler Service


Applicable Dates:
Booking Dates: 15 Aug 2023 onwards
Travel Dates: 15 Aug 2023 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Enjoy additional amenities in the honeymoon suite.
Bottle of Moët with strawberries dipped in melted chocolate on arrival
Romantic Dinner with a Set Menu
Special pairing dinner at MB reataurant
30%  off in Spa Treatments
$200 USD Resort credit per stay, minimum 4 nights
Jacuzzi Prep Service
One couple Massage per stay
Bali bed on the beach with VIP amenities and treats, including a 15 min feet and hands massage,per day.
Free entrance to the humidity areas of the Spa, Sauna, Hot tub, Pools
Buttler Service

Applicable Dates:
Booking Dates: 25 Dec 2019 to 31 Dec 2050
Travel Dates: 25 Dec 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Enjoy additional amenities in the Premium Aqua Club.
Guest will receive the following Amenities while staying at Premium Aqua
Club:
Bottle of wine on arrival
Access to the exclusive Aqua Club Lounge
Applicable Dates:
Booking Dates: 15 Aug 2023 onwards
Travel Dates: 15 Aug 2023 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Enjoy additional amenities in the Presidential Suite.

Guest will receive the following Amenities while staying at Presidential Suite:
Champagne with strawberries and chocolate amenity on arrival
Access to the exclusive Aqua Club
Daily complimentary use of a cabana with foot massage    
One in-room couples massage
Free entrance to the humidity areas of the Spa, Sauna, Hot tub, Pools
30% spa discount
$200 USD Resort credit per stay, minimum 4 night stay
$300 USD Resort credit per stay, minimum 6 nights
Buttler Service

Applicable Dates:
Booking Dates: 15 Aug 2023 onwards
Travel Dates: 15 Aug 2023 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Enjoy additional amenities in the tierra suite.
Spumante and chocolate in room upon arrival
Access to the exclusive Aqua Club
Daily complimentary use of a cabana with foot massage
15% spa discount
$200 USD Resort credit per stay, minimum 4 night stay
Buttler service.
Applicable Dates:
Booking Dates: 24 Dec 2019 to 31 Dec 2050
Travel Dates: 24 Dec 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Enjoy additional amenities in the viento Suite.
Champagne and chocolate covered strawberries upon arrival
Access to the exclusive Aqua Club
Daily complimentary use of a cabana with foot massage
Free access to the humidity areas of the spa, Sauna, Hot tube, pools
20% spa discount
$200 USD Resort credit per stay, minimum 4 night stay
Buttler service
Applicable Dates:
Booking Dates: 24 Dec 2019 to 31 Dec 2050
Travel Dates: 24 Dec 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
All inclusive amenities.

The all-inclusive program includes the following amenities:

- Breakfast, lunch and dinner at various restaurants and bars
- 24-Hour Room Service
- Alcoholic and non alcoholic beverages - domestic and international brands in all restaurants and bars are included. - Only "By-the-glass beverages, spirits, cocktails, sodas and beers.
- Minibar including soft drinks, bottled water and beer replenished once a day.
- Gym access
- Hi-speed wireless internet in public areas
 and room
- Daily activities (such as Mayan and yoga rituals, aqua yoga and pilates, cooking lessons and Spanish lessons)
- Parking available
- Taxes and service charge included

Important Information: Redemption information will be provided by the hotel at check-in.

Applicable Dates:
Booking Dates: 08 Jan 2016 to 31 Dec 2050
Travel Dates: 08 Jan 2016 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

OnSite Dining
  • Aqua Club Lounge
    -Premium open bar.
    -Continental breakfast and 3 food presentations during the day.
    -Variety of coffees.
    -Hors d’ oeuvre and appetizers.
    -Tea time
  • Azur

    Beautiful view of the ocean and pools. Fresh and varied ceviches. Mediterranean - influenced seafood, pasta and snacks.


  • Cafe Deli Boutique

    Open-air terrace provides coffee & tea as well as scrumptious pastry or dessert. 


  • Carnivore Steak House Lobster & Grill

    When the sun goes down and the stars rise over Cancun's famous shores, the scene at this exclusive restaurant starts to heat up. The sublime setting and refined ambiance set the stage for a dreamlike paradise that creates romantic moments you will remember for a lifetime. Menu highlights include fine steaks, lobster, kebabs, fresh salads and seafood, along with homemade sauces and marinades that make each dish a masterpiece. Enjoy a divine selection of house wines and wines from Mexico with your meal. And finish your evening with a French flambé by our maître, or surrender to the creations of pastry for a delectable dessert. Chef Manuel Sansores and everyone at Carnivore Steak House will create magical moments under the Caribbean moon. Reservations required.

  • MB

    Avant-garde cuisine offering a concept of New American Cuisine. Resort-chic dress code.

  • Sea Corner

    This culinary experience features fresh tropical fruits & traditional flavors of the Mexican Caribbean. Unlimited ceviche, chips, tacos and tropical cocktails.


  • Siete

    Pop art fuses with contemporary Mexican high-end cuisine. Open for breakfast (buffet & a la carte) and dinner (à la carte).


  • Sushi Station

    Simple & modern eatery offers Japanese sushi specialties. An outdoor terrace offers a great view to accompany the freshest fish around.

  • Various Lounges/Bars
    -Egos Bar
    -AKA Bar
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Accessible rooms
  • Bell staff/porter
  • Business services†
  • Butler service†
  • Children not allowed
  • Concierge desk
  • COVID test onsite
  • 24-hour front desk
  • 24-hour room service†
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Bell staff/porter
  • Business services†
  • Butler service†
  • Children not allowed
  • Concierge desk
  • COVID test onsite
  • Elevators
  • Exercise gym†
  • Free parking
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service†
  • Safe deposit box
  • Sauna†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Valet parking
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Fitness center on-site †
  • Hot tub
    2 Outdoor Hot Tubs
  • Pool
    There are 7 pools on site. This Property has Swim up Bars.
  • Sauna †
  • Spa †
  • Steam bath †
  • Tennis court
    There are 2 tennis courts onsite. There are 2 lit tennis courts onsite.
Off-Site Recreation
  • Golf †
    Golf Course located within a Mile of Property.

† Fees may apply

Guest Reviews

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 17217 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful and we WILL be back!

    This is the cleanest and friendliest all-inclusive I have ever visited. A 10/10 for sure. We were treated so well by everyone we encountered. The pool service is second to none and the options for both swimming and food/beverage was fantastic.

    Apr 22, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    “Feel like Home”

    Amazing place with excellent facilities. Really feel like home. Exceptional services by the entire staffs. Starbucks makes us smile in early morning with hot coffee even before opening of restaurants for breakfast. Pools and restaurants were amazing. The entire resort was clean and tidy. Ms. Maggie and Mr. Arturo (our designated butlers) rendered remarkable services to us. They took utmost care and ensure our comfort in all possible ways from check in to check out. They responded our questions and requests within shortest possible time. In one word “We feel like home” during our entire visit. Coming again for sure.

    Apr 21, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Unforgettable experience in live aqua

    A Truly Unforgettable Experience at Live Aqua Cancun! Our stay at Live Aqua was absolutely amazing from start to finish. The service, the atmosphere, the food—everything exceeded our expectations. A special thank you to our incredible butlers, Arturo and Maggie—they were so thoughtful, attentive, and genuinely caring every single day. They made us feel so special and looked after every little detail to ensure we were always comfortable and happy. Starting each morning with fresh juice from Marco was such a highlight—he brought such great energy and made sure everything was perfect. The food at all the restaurants was absolutely delicious—flavorful, fresh, and beautifully presented. The service everywhere was top, with everyone being so kind and attentive. We left with our hearts full and can’t wait to return. Thank you, Live Aqua, for such a memorable and perfect stay!

    Apr 21, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Live Aqua paradise

    The weather, food and staff were excellent and Maggie and Arturo were amazing in assisting us with reservations and planning throughout our stay! This is our second stay at Live Aqua and it won’t be our last. The ocean was a beautiful blue and the climate in April is the best!

    Apr 21, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Just book it!

    Everything on this trip was amazing! From check in, to our amazing suite and all the amenities! This was my first time and I will definitely be back. The room was gorgeous with comfy bed, fluffy pillows, stocked mini bar, robes and slippers. The food was so yummy and I am a picky eater. We ate at MB, Hidden Garden, the buffet and then off the menu. No shortage of choices! Played Bingo in the pool, went to Silent Disco and just enjoyed the property. Huge shout out to our wonderful butlers Maggie❤️and Arturo who helped make our wishes reality! Also Abel and Ricky Richardo for the great talks and entertainment! Just book the trip! You won’t regret it!!!

    Apr 21, 2025
Hotel advisories
  • AdvisoryEffective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check in: 3:00 PM
  • Check out: 12:00 PM
  • Minimum check-in age: 18
  • General policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.


  • Pet policy : Pets Not Allowed

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