- One (1) Day Complimentary Cabana Rental $85USD Value
- Early Check-in and Late Check-out Subject to availability
- 7-night minimum
- All value adds are per room, not per person unless otherwise indicated
These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Guests staying Aqua Swim up Suite will receive the following amenities:
Bottle of wine on arrival
Seasonal fruit plate
Access to the exclusive Aqua Club Lounge
A la Carte Breakfast with special Ocean View
15% discount on Bali bed rental
15% discount in spa treatments
Guests staying Fuego Suite will receive the following amenities:
Sparkling wine and seasonal fruit plate upon arrival
Access to the exclusive aqua club
One day access to the humidity areas and water ritual at the spa
One-day beach cabana free of charge
A la carte breakfast with special ocean view
15% discount on cabana rental
15% discount on spa treatments
Premium bar in room
Guests staying Honeymoon Suite will receive the following amenities:
Champagne and chocolate covered strawberries in room upon arrival
Access to the exclusive aqua club
One-day beach cabana free of charge
One romantic breakfast in the suite
One romantic dinner under the stars
One day access to the humidity areas and water ritual at the spa
35 minutes couple massage at the spa
A la carte breakfast with special ocean view
15% discount on spa treatments
15% discount on cabana rental
Champagne and chocolate covered strawberries upon arrival
Seasonal fruit plate
Access to the exclusive aqua club
Complimentary daily use of beach cabana with special amenities
Unlimited access to the humidity areas and water ritual at the spa
A la carte breakfast with special ocean view
20% discount on spa treatments
One in-room 35 minutes couple massage
Priority restaurant reservations
Premium bar in room
Guests staying Tierra Suite will receive the following amenities:
Bottle of champagne and chocolate covered strawberries in room upon arrival
Access to the exclusive aqua club
Complimentary daily use of beach cabana with special amenities
Unlimited access to the humidity areas and water ritual at the spa
A la carte breakfast with special ocean view
20% discount on spa treatments
One in-room 25 minutes couples massage
Priority restaurant reservations
Premium bar in room
Guests staying Viento Suite will receive the following amenities:
Sparkling wine and seasonal fruit plate upon arrival
Access to the exclusive aqua club
One-day beach cabana free of charge
One day access to the humidity areas and water ritual at the spa
A la carte breakfast with special ocean view
20% discount on cabana rental
20% discount on spa treatments
One time jacuzzi prep with VIP amenities
Premium bar in room
The all-inclusive program includes the following amenities:
- Breakfast, lunch and dinner at various restaurants and bars
- 24-Hour Room Service
- Alcoholic and non alcoholic beverages - domestic and international brands in all restaurants and bars are included. - Only "By-the-glass beverages, spirits, cocktails, sodas and beers.
- Minibar including soft drinks, bottled water and beer replenished once a day.
- Gym access
- Hi-speed wireless internet in public areas
and room
- Parking available
- Taxes and service charge included
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- 24-hour front desk
- Coffee shop
- Concierge desk
- COVID test onsite
- Dry cleaning†
- Elevators
- Free high speed internet connection
- Luggage service
- Multilingual staff
- Onsite laundry†
- 24-hour front desk
- Coffee shop
- Concierge desk
- COVID test onsite
- Dry cleaning†
- Elevators
- Free high speed internet connection
- Luggage service
- Multilingual staff
- Onsite laundry†
- Outdoor pool
- Safe deposit box†
- Smoke-free property
- Tour/sightseeing desk
† Fees may apply
- Pool †5 outdoor swimming pools (96,875 ft2 of pools)
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
4781 reviews
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Mar 29, 2025Just returned. Amazing time!
Was at this resort March 23-28. I dont understand the negative reviews on the food. Ridiculous. The food was excellent throughout. Breakfast and lunch buffets had too many great options to mention and the quality was excellent. The resort is only 5 years old and its obvious with how clean and well kept everything is. Our room was comfortable and was cleaned daily. The service from the staff was always impeccable. They smiled and happily helped at every opportunity. The beach is in great condition and comfortable. There was daily activities available like painting, wine tasting, yoga, etc. Nightly entertainment was fun too. Just giving my honest feedback. Great resort! Oh. When you visit the sports bar look for one of the server's named Maria. She's a great person. Tell her Ian sent you :)
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Mar 29, 2025
Breakfast buffet - Liberi
Want to write a few reviews based on different areas of hotel. Was disappointed that you can no longer have breakfast outside at Huzur. They apparently stopped that 2 years ago. But the breakfast buffet is plentiful. We were greeted by Diana (so cute and remembered our names) both here and at Huzur for lunch. Salvador was an excellent waiter. Luis, Nataly and Linda were great as well. Try the chilaquiles - Yocasti is super sweet and we loved them - daughter said some of best she has had (we are usually green sauce people but the red they make is delicious). She also made the crepes and they were awesome as well. Jean in the omelette section is so sweet, asking people how they want their omelette done. English not a strong point here but they definitely try! If you can’t find something to eat here I am shocked. So much. Variety. Pics are of each section. Great service, fresh food. Good stuff!
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Mar 26, 2025
Excellent
We loved this resort. The activities team was AWESOME especially Pricilla!! Food was great with many restaurant options Our room was perfect with great amenities. The beach was so pretty. We had the best time and plan to come again. Highly recommend.
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Mar 26, 2025Live Aqua Disappointment
Live Aqua was definitely not worth the money paid. My husband and I are used to staying at Secrets resorts, so maybe we’re a little spoiled, but, if I am going to pay over 7k for a weeks vacation, I expect top notch amenities and cleanliness. This trip was to celebrate my 45th birthday. Upon arrival, we waited for 2 hours for our room, no worries. We enjoyed that time in the Aqua Club lounge. When our room was ready, instead of our butlers taking us to our rooms, a bellman pointed to Bldg 2 and told us that’s where our room was and we could go find it. Upon entering our room (2111) there was an atrocious mold and mildew odor that instantly made me nauseous. My husband immediately contacted our butlers and they had someone bring over some Romance spray to cover the odor. That lasted for an hour and the smell was right back. We spent a week in this nasty smelling room. Each time we would mention the smell to our butlers, they always had someone deliver the Romance spray to our room to try and mask the smell. I noticed black mold around the base of the exterior wall of the shower on day 2 when I couldn’t figure out why the smell was still lingering. Outside of the issues with our room, this is an ok resort. If you prefer a smaller crowd, this may be for you. We are used to staying at Secrets resorts, so that’s all I have to compare this resort to which doing so is like comparing apples to oranges. These resorts are not on the same level. I wish I had stayed with our original destination in Mexico with Secrets Moxche. This was not my favorite vacation. I could never get past the smell of the room. We didn't spend much time in our room because of the odor and most mornings, my husband would find me sleeping outside on our patio just to have fresh air. As I mentioned before, this trip was for my 45th birthday. My brother called twice two and three days before we arrived to request a bottle of champagne and a cake be in our room upon our arrival. He was assured they would do so. That never happened. My husband brought this to our butlers attention upon our first day and he was assured that evening for our turn down service, they would have something special for us when we returned to our room. Nothing. We got nothing. Now, is this a big deal? Nope. Not at all. Unless you have been advised by multiple staff members that something will be done and then they don’t follow through. Will we return to Live Aqua, I doubt it. It just didn’t fit our vacation expectations.
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Mar 25, 2025
Excellente
live Aqua is an amazing resort with Lots of choice and great entertainment! The staff are really friendly and do their best to ensure guests have a great stay. Priscilla and the Entertainment team are really fun and she is a great Spanish teacher!
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.