Marriott Cancun An All-Inclusive Resort

Customer ratings & reviews

TripAdvisor Traveler Rating

5494 reviews

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  Great service!

  The service was top notch. Rebeca and Adro and made the pool time fun with so many activities. Estefania was a wonderful poolside waitress. Alan helped us with everything we needed at the front desk. The entire kids camp staff was wonderful to our 7 year old daughter. Food and service was amazing at the entire resort. We will certainly be back!

  Feb 20, 2025
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  Expecting something better :(

  This is our review for the Marriot all-inclusive Cancun. Unfortunately the new hotel didn't meet our expectations. We were looking for a better deal than other hotels in the same hotel zone. Things this hotel could improve is to offer better food options, not too many restaurants during the day and during the afternoon. At night, yes, there are outstanding offers for dinner. The Hanna Polynesian was a great option, Jared was the best waiter not only at this property but in too many around. The Japanese restaurant is beautiful and gorgeous, and the food was amazing, Carlos, has the knowledge and respect for excellence in customer care. The customer service from all the people five stars!!!!! the rooms are excellent everything is new. The View was excellent. Thanks to Ulises Guillen, Bonvoy Customer care for his assistance during our time in the property. Another suggestion is to have more waitresses on the beach area. For 2 days, nobody helped us. The other days, Estefania was excellent with the drinks and food!!!!!! At the pool, it is impossible to get a pool chair. Around 10 a.m., all of them are taken, and people only go and put a towel on it and return after hours. Definitely, the pool is too small for the business. The organic and co. Pastry does not have a variety of sandwiches or other pastries during the day, only during the morning. I believe all this could be considered for a improvement for now we will skeep this hotel for future stays.

  Feb 19, 2025
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  Beautiful property with excellent friendly service

  This was a great family get away. We were especially impressed with the poolside food and drinks and the exceptional service provided by Abel. He really went the extra mile day after day when we were fortunate enough to sit in his area. We loved our stay and highly recommend the Marriott Cancun for a top notch all inclusive experience.

  Feb 18, 2025
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  cancun

  Great place clean and the food was good, lots of choices.friendly staff. Shout out to Enrique who waited on us everyday for breakfast and lunch. He went above and beyond of any server we have ever had. Over all a place we will go back to in the next year or so.

  Feb 17, 2025
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  Good but not great option

  I’d probably give this place a 3.5/5 if that option was available. Definitely geared towards young families. And with waterpark, waterslides and lazy river on the grounds makes great sense. Stayed here as a couple for 2 nights, and was t able to access the adults only pool area, as it’s too small and cramped. Both the main pool and adults only pool were freezing cold, which was disappointing. The property is beautiful and rooms overall are nice. As a platinum Bonvoy member we were upgraded to Oceanfront room, and provided a 1pm late check out both just by asking which was really great. Staff overall here are either really friendly or completely void of any customer service or personality. Strange really. On numerous occasions staff will just completely ignore you, until you have to get there attention. Out of 4 resorts in Cancun in 3 months, first one I’ve encountered like this. Food is average. First night at Hana, every single dish was served completely cold. Was terrible. We ate at the Teppanyaki second night and food was good. Seats were terrible and hotel really needs to change the chairs. We ate at Casa Madre for breakfast and enjoyed it, and wait staff were great there. At MO’s burgers, food was ok, but service is really strange. When we first ordered we had 3 wait staff all standing around us to take our order. Uncomfortable really. I’d consider coming back with kids, but food overall needs to be improved along with service, when comparing to other similar price point options.

  Feb 15, 2025