Marriott Cancun An All-Inclusive Resort

Customer ratings & reviews

TripAdvisor Traveler Rating

5513 reviews

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  Top shelf - excellent & can't wait to return!

  This resort exceeded my expectations. Because it was an all-inclusive, i had my worries on whether it could live up to the Marriott brand name well it certainly DID! This place is amazing! I can here for 4 night with family and there was something for us all to do and provided us all with relation time and amazing food and service. The rooms are super clean an large and live up to the Marriott brand. The restaurants are good' the great ones are the breakfast buffet, the pub and the secret gem of the restaurant by the ocean! the pizza is amazing and EVERYTHING is all included! Liquor, food, and even snacks at the convenient store in the lobby. What made this place most special was the service! Victor, the server at the breakfast buffet lit up the room and gave us all so much positive energy. So not only was were the numerous food stations there plentiful, but the hospitality displayed by Vicot and Glady were spectacular. I couldn't finish this review about mentioning the vibe at the Mexican restaurant. Personally, I'm not a fan of Mexican food, but the vibe and service at this restaurant, made it our best experience ever! Thank you to the team at Casa Madre! Andres, Angel, Carlos, Josue, and Jesus! You went out of your way to make my daughter's 18th birthday so special! We loved the sombreo you placed on her! Such great pics and service! Thank you again. We'll be back!

  Apr 01, 2025
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  A fantastic family vacation option that seems to be getting better and better

  We just left this resort after a 7 day stay - two families (5 and 4) with kids ages 10-18. We aren't really all inclusive people so were somewhat hesitant about this decision, but as Marriott loyalists and the need for something easy and comfortable, we decided to try it out. We were definitely impressed. The resort itself is incredibly well kept and feels brand new. The rooms were big and comfortable, with high ceilings and great beds. One of our rooms was ocean front and it was spectacular - a big balcony with plenty of room to relax. We were most of all impressed with the service we received at the hotel. We are a well traveled family and have stayed at all kinds of hotels and resorts, for both business and pleasure. I am hard pressed to think of an example of another hotel or resort we've visited where we have had such consistently excellent service from such a wide variety of staff. From the restaurants to the pool to the porters to the concierge to the front desk staff, every single individual we interacted with was warm, friendly and incredibly helpful. The team responsible for training the staff has clearly done an excellent job and we felt great about our experience. Some of the staff members who really stood out to us during our stay: - Angel at Casa Madre - Jesus at Champions - Henry - our waiter at the beach - Estafni - our waitress at the beach - Emmanuel & Carlos - waiters at Casa Madre - Ximena - our hostess at multiple restaurants - Wilmer (?) - our pool helper at the towel counter - Miriam & Diana - the managers at the pool for our cabanas These were the people who really stood out to us, but there were dozens more who made us feel welcome. The food was also really, really good. It wasn't as good as what we've had at a Sandals resort before (where every item on the menu was consistently excellent), but there were a LOT of really great food options that we really enjoyed. Some of our favorites: - Seafood tacos by the adult pool - Ceviche - both in the ceviche bar but also in the restaurants - Casa Madre for dinner - most everything here was excellent, particularly the pork shoulder and fried ribeye, and pork tacos - Ono Izakaya - sushi here was really, really good: our kids said it was their favorite spot - Short ribs at Hana for dinner, as well as the grilled shrimp - Buffalo wings at Champions - surprisingly good and better than BW3s - Shwarma at the middle eastern place near the pool - The BBQ stand for lunch near the beef/chicken taco truck - The soft serve ice cream in the gift shop - The Mexican hot chocolate at Casa Madre - The coconut and soursop ice cream at Casa Madre (not on the menu, you have to go ask for it near the host stand) - The fried rice at the hibachi place - The pizzas by the pool (the kids liked these in particular) - Tamirand margaritas! There were some food items that missed the mark, but not to the degree that we've had food items that weren't great at restaurants we've gone out to eat at and ordered off a menu. Some things to avoid: - The steaks at Hana (in general dinner at Hana was not awesome, but worth going to at least once and there were a number of things on the menu that were good) - The burgers at Mo's - the beef seemed frozen and not particularly good quality The pool was great and the entertainment team did a great job keeping us happy. The beach was fantastic, although it is a bit narrow by this resort. We visited during the peak of spring break (for families) and there were a few days where we had to get to the beach early to get chairs. We didn't witness anyone fighting over chairs or anything like that, and when we arrived at 12 on our first day the pool staff was able to find us a place when we asked for help, so we never went without a place to sit (in the shade, which we asked for). We did a day trip to Xplor and our teenage kids LOVED it. Definitely worth it. We also took advantage of the fact that AquaWorld is right across the street and has a lot of activities - we did the Jungle Cruise and thought it was excellent. The entertainment in the lobby every evening was really good. We had a blast at Casino Night (even won some great tequila) and also thought the acrobats were great. The kids liked the Mexican Carnival night as well. Our youngest kid is 10 years old and wanted to hang with the other kids in our group (13, 14, 16, 18) so he didn't go to the kids club, but we used to be a big user of kids clubs in our younger days and the kids club here looked to be the most impressive we've seen yet. The water slide was fun and the kids made decent use of it. We also thought the pop ups with Tamales, Shaved Ice, etc were welcome and made things feel like there was always a surprise around the corner. At the very end of our stay they 'opened' a new Italian restaurant on the top floor of Hana which we didn't get a chance to visit because we didn't find out about this until the very last night, but the menu looked pretty good. If were were to go back to visit again (which I think we probably will want to do at some point), here are some things I would do: - Download the AIMB app and make reservations at restaurant in advance. You are allowed to make reservations 5 days in advance of the night you are making them for. If we were going for 7 days again, we'd make these reservations: 1. Ono Izakaya (our kids favorite) 2. Casa Madre (our favorite) 3. Ono Hibachi (it's fun and the food is good) 4. The new Italian place 5. Hana 6. Ono Izakaya 7. Casa Madre I think the resort would be even better if it had another good dinner option OR if it revamped the dinner menu at Hana to make it better. We thought about going off-site to the JW for dinner one night but ended up eating at Casa Madre a third time and still really enjoyed our dinner. This is a great resort and we hope to return!

  Mar 31, 2025
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  Great Location and Food, but Unfriendly Reception Overshadows the Stay – Manager Tania Needs Improvement

  **Hotel Review:** This hotel is undeniably well-located, offering easy access to the beach and nearby attractions, which made our stay convenient and enjoyable. The all-inclusive food was a highlight, with a wide variety of delicious options that catered to different tastes. The staff, for the most part, were amazing—friendly, attentive, and always willing to go the extra mile to ensure guests felt welcome. However, the reception team left much to be desired. With the exception of Santiago, who was the only reception staff member willing to assist, the team was largely unfriendly and unhelpful. Despite my loyalty status, it was not recognized or acknowledged, which was disappointing. Santiago kindly offered me an oceanfront room, but the manager, Tania, seemed to undermine this effort. Right in front of me, she appeared to type something on her computer and then claimed the oceanfront room was no longer available, offering a resort view instead. Her demeanor was consistently unwelcoming, and she never smiled, which made interactions with her quite unpleasant. Interestingly, another guest had already mentioned Tania’s unfriendliness in a previous review, but I didn’t expect to experience it firsthand. Unfortunately, it was as described—cold and unaccommodating. Additionally, despite sending a message ahead of time about my partner’s celebration, there was no card or welcome message left in the room, which felt like a missed opportunity to make the stay more special. To add to the frustration, it was clear that oceanfront rooms were available, as a friend of mine, who is a gold member, was given one despite having the same room type as us. In summary, while the hotel’s location, food, and most of the staff were excellent, the reception team’s lack of friendliness and professionalism, particularly Tania’s behavior, significantly impacted the overall experience. Improvements in this area would make a world of difference.

  Mar 23, 2025
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  A Pleasant, Luxurious Stay

  The entertainment staff is exquisite! The team offers a variety of great activities, of which include events like beach volleyball, pickleball, karaoke, and aquaboxing to name a few. The staff isn’t just here to set up the activities and get you on your way, as they engage in the activities themselves, fostering a personal connection along the way. In my experience, my group had a fantastic time with Jorge, or more commonly known as Peptito. He was an excellent host for the activities presented, as he put forth a bright, bubbly, enthusiastic, and energetic character. Apart from the entertainment aspect of the stay, the hotel itself is marvelous. There are a wide array of fine dining options for all to enjoy such as Polynesian, classic Mexican, and American. Everything was delicious, and my personal favorite was the hibachi restaurant. Here, the chefs display immense skill in their knife and spatula work, and interact with those around the fire with humor and delight.

  Mar 15, 2025
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  Great time

  We have been to Marriott Cancun in October when they just turned all inclusive and we had a great time so we decided to come in March but was very concerned since it is spring break and people posted you can’t get a chair or you can’t get into the restaurants. We are so glad we did not cancel. I won’t lie if you are picky and only want to sit in a certain area you might have trouble finding a chair. We are not picky on where we sit and we were able to find two chairs together in the adult pool in the back. We were so excited and it worked out great. Don’t let the negatives scare you away. They are still learning what works for the all inclusive but you will have a great time. Now for shout outs. We can’t forget certain people and want them to be recognized First from the Entertainment team Andi ,Daniel, Alan, Arno and Mike. These people are amazing and better not leave. They are a great asset to Marriott. They work very hard and always have a smile on their face. They get the customers involved in the activities. Thanks. Secondly Angel in sports bar Luis in Hana bar and Nanguse in the swim up bars were all outstanding. I don’t drink a lot and they all helped me find drinks that were refreshing and I liked. They remembered my husband and I drinks and always have a smile on their face to serve us. Thanks so much. Now for restaurants. Hana we love Vladimir. He was so kind and helpful. I ordered the rib eye steak the first day and it was so salty so he made sure it was made right the next time I came in. It was so delicious and soft. Casa madre there’s a few people that stands out. First Samuel He was so friendly and made sure my food was what I wanted. He also had our drinks ready when we came in the next day. Glades in casa madre was also amazing. She made sure I got what I wanted. I also can’t forget the chef who made me churros Julio, and Arturo who made fajitas for us. Thanks for going out of your way to make us something we wanted and you did not have to. And last Angel who is the manager at casa who talked to the chef to get the churros happen. Your all amazing and we will be back I want to thank Hector and Ulises from customer service always greeting us by our name and made us feel like we were welcomed and part of the family.

  Mar 14, 2025