Marriott Cancun An All-Inclusive Resort

Customer ratings & reviews

TripAdvisor Traveler Rating

5534 reviews

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  Wonderful Family Vacation!

  My family and I had a wonderful time at the hotel and the restaurants we especially enjoyed Casa Madre with are server Emmanuel he was very friendly and kind.It was a 5 star hotel and restaurant. We also enjoyed Hibachi it was fun watching the tricks with food!This hotel also had a very friendly staff who were not afraid to talk and have fun.

  Apr 27, 2025
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  Birthday 🎁 59

  This was by far the best experience and the best birthday to date. There were so many amazing staff that made us feel like royalty. Housekeeping kept our room perfect. Isabel, gracias por los tacos at Casa Madre. Víctor, Uver, gisel, Joel, mariano, Abel, José, Josefat, Rocio, Santiago and many more. But a huge shout out to Rogelio for coordinating the best birthday ever. We loved our time there - Catherine and Romeo

  Apr 24, 2025
• 

  Great, but just slightly off.

  We recently stayed at the Marriott Cancun All-Inclusive, and while parts of the trip were lovely, it wasn’t quite what we expected overall. Checking in was a breeze, and the entrance to the hotel is stunning—huge glass walls in the back that open up to a gorgeous view. The staff truly stood out; every interaction felt warm and helpful, which really set a great tone from the start. The food, though, was hit or miss. One steak-focused restaurant didn’t even have steak knives, which felt like a strange oversight. The layout of the resort also seemed clunky, almost like it was pieced together over time. Some restaurants were outside the main entrance, while others were split across floors in the same building. It made the feel of different venues less of a thing, and more of the same. There’s only one pool, and it fills up quickly, especially with kids and families all wanting to cool off. Everyone is out at 7am claiming their lounge chairs, which leaves anyone arriving post-10am sitting in the sun. Umbrellas, they have them, but due to it being windy (subjective), they were all locked in the folded position, which means no one gets shade from the sun unless you're under an awning. We did rent a cabana one day for about 5,000 pesos—pricey, but it was worth it for the service, comfort and shade. Just make sure to follow the check-in instructions closely or you might miss out. Our room had an incredible ocean view, and that was definitely a highlight. The drinks were always flowing, but honestly, they were pretty weak. Still, having a cocktail in hand by the water made up for it a bit. Would I recommend it? Maybe—but only if you’re looking for a smaller, quieter resort. If you’ve got a family and want more space, stronger planning, and a better layout, I’d suggest looking at one of the bigger resorts that feel more thoughtfully designed.

  Apr 24, 2025
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  Not worth your money and time.

  Very disappointed. I don’t know where to begin. I been a member of Marriott since 2002, therefore, I was very excited when I found out about Marriott All inclusive. However, my expectation went down the drain. Firstly, most of the restaurant requires reservation and good luck with that, since, they are always full. The breakfast buffet is the smallest I have seen, it’s very crowded and there is not much option. The food at all the restaurant is lacking taste and flavor. The steak, you can barely chew, unless you have tiger teeth. Mostly, we were eating out of the resort in our own cost. The only dish was good, it’s their ceviche. Secondly, it’s a family resort and they barely have any entertainment or activities for the kids. They have one pool for the family and kids which small and crowded. They have a day camp which is $25 U.S a day. Just to let you know that, anything good you want in this resort it’s not free and you need to pay. The lobby washroom has no baby changing facilities. Meaning, you need to put your baby on the washroom floor to change the diapers. Additionally, the evening entertainment is so bad, you’re seating indoor and the entertainment is outside, you have to look through the window's lol. Most of the night they have live bands, therefore, the kids are bored and it becomes your responsibility to find something to entertain them. The pool so crowded that you can’t find a spot to seat. Therefore, the alternative is to rent a cabana which is $250 U.S. and it includes 2 coco water and sparkling waters and 10 ounce steak that barely edible and the same steak its free at the restaurant, lol. Lastly, the staff I expected a better service but that too, it’s was bad. They will come and ask you, if you need anything and when you reply yes. They get angry with no smile at all. The only genuine person with positive attitude and smile is Rodrigues the pool side manager. If it’s your first trip to Mexico all inclusive, please avoid it here. Try booking family resort like Ziva by Hyatt or Moon palace or any others. People who have been to these resort will know what I am talking about. The person in charge of Marriott all inclusive, you need bring your game up and experience it your self and taste the food. Maybe even replace the team. I would change 90% of the wait staff and food quality. It’s a very beautiful resort and it’s very upsetting to experience all the above.

  Apr 23, 2025
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  Bad Beach.

  Bad Beach ( small with a lot of seaweed and trash, high waves, not safe). Badly maintained, too. Well, seaweed and big waves is a problem with all of the hotels at this side. But what a difference: If you just go a little up you will be at the Kempinski with a picture perfect beach setting and beachside service and extremely good handling of seaweed. But back to the Marriott. Based on the aforementioned this is a pool hotel overlooking the turquoise waters. Many chairs are reserved early on. Not heated waters, but good and quick all over poolside service (all inclusive). High noise level all day. We liked the waterslides and the lazy river. Along with a large and new kidsclub this made it for us. Rooms are Marriott Standard. Good, but with maintenance issues. Go for a Balcony room with seaview. Food: This is a mass market hotel. Feeding many people all day. For that they are doing ok. The Tepanyaki however did not meet our expectations: 18 people at one table means a lot of waiting time. App: They have a good and clear App where you can book your table and see all activities. People: Very friendly. Strong. Conclusion: spending 75 nights a year at Marriott Brandes I would not strongly consider this as a comeback hotel. The dismal beach, and the ok food do not justify the price ticket.

  Apr 23, 2025