Marriott Puerto Vallarta Resort and Spa

Customer ratings & reviews

TripAdvisor Traveler Rating

4913 reviews

• 

  Great location. Amazing Service.

  The hotel is in a prime location within the marina, making it super easy to walk off the resort and explore the surrounding area with plenty of great restaurants. On the resort itself, there’s no shortage of dining options, from the sports bar to the fantastic poolside food. The service, in particular, stands out – the staff knows how to deliver an excellent experience. The rooms are comfortable and well-appointed, with everything you need for a pleasant stay. The spa is another highlight – I booked a massage, and it was one of the best I’ve had. A fun bonus is the ice cream bar in the lobby, which is a nice touch for an evening treat. The beach area is great for walks, and you can easily move between hotels via the rock separators, allowing you to explore further along the coastline. While the hotel is showing some signs of age, it is generally clean and well-maintained. However, I recommend keeping an eye on your charges and cross-referencing your receipts when checking out, as I had a couple of double charges on my bill. All in all, it’s a solid choice for a getaway with a great location, food, and service. Would definitely return!

  Feb 20, 2025
• 

  Lovely relaxing hotel on the beach

  We had a lovely time at this Marriott. I've stayed in PV several times before, at different hotels. This one is in the Marina area, although it doesn't feel surrounded by big hotels. The pool is lovely and the staff very helpful. The food is fine, nothing great, but there are choices if you don't want to leave the site. We had a ground floor ADA room which was just perfect for our needs. The staff were all very friendly and helpful. I will be back!

  Feb 20, 2025
• 

  Too bad things had to change

  Been coming here for the last 30-40 years. Puerto Vallarta is a special place mostly because the people who live and work here are generous with their kindness. The reason we have been coming with our five children was because it is safe, the people In Vallarta appreciate the tourism, all Around it is of great value. But here at the Marriott things are changing. What has not changed is the service at the pool. Armando. Carlos. Raul. Service at Mango for coffee in the morning. The guys at the front getting a taxi … leaving the resort…. : Gustavo. Ramiro. Ramon. What has changed: the quality of food.the burgers here were amazing. The nachos were amazing. The chicken wings. The salads … The drinks were top notch. But now the nachos are less than mediocre. How can you mess up Nachos? I don’t know but they did. It’s one layer of soggy tortillas and too much cheese and no flavor. The burger (which was for the last 25-30 years to die for) Horrible… not sure it was beef. It is too bad because we loved this place sooooo much. For the quality of food. For the service. For the overall value. Yes it is pricey but we got a lot back…. We ans a family lived it so much that Our first daughter had her wedding … while it was still Marriott.. This place was heaven on earth. But the new ownership is cutting corners and it shows. I have had two instances this time where a staff member was rude. I have never felt this in the last 39+ years. So we will go to another Marriott property. Such a shame.

  Feb 09, 2025
• 

  Lovely resort

  A pleasant stay. Room makeup staff were lovely and thorough. Poolside staff also delightful and helpful. Bed was comfortable. We had swapped duck for memory foam pillows easily. We had a leaking shower screen and water would go under the screen glass and fill corridor and bathroom. We brought it multiple times and even stayed in the room to show maintenance. They changed the shower head which wasn’t the problem causing the water to go everywhere. The pool is superb. However, there is an issue with seating space. There is a sign to stipulate you cannot reserve seats and poolside seats. However every morning 7-8am there is a large line of people Waiting for towels and reserving seats - up to 14 on one day and that is one person reserving all of them for that many people. So when you get down at 10/11 there are no chairs left and yet no one in the pool Or sitting on their reserved seats. It starts to fill up after 12. Not entirely sure that’s appropriate and should be enforced either by allowing two reserved seats per person or paying for the opportunity. Made the whole pool visit a chore and the selfishness Of the guests was disappointing.

  Feb 07, 2025
• 

  Very good time for a good vacation

  Like the lay out of the resort. Plenty of space. View from the room was very good. The bed was very nice - every night slept comfortably. Staff were very nice and cooperative. The pool (especially location) is very good – next to the beach. But, expect better maintained facility for the price. There were things which were not in good shape for the type of hotel. Also, suggest to have a bar in the middle of the pool - rather than to the side.

  Feb 06, 2025