Guests will receive the following per person per day:
- One full American Breakfast Buffet at Café Soleil Breakfast Dining Area
- One three course dinner at any of our restaurants except Pasion by Chef Myrta restaurant, The Market and Room Service.
- Unlimited non-alcoholic beverages including coffee and tea during the time of food consumption.
Important information: Restaurants are based on availability and hours of operations are subject to change. Children age 3-12 years of age (50% discount)
Guests will receive the following per person per day:
- One full American Breakfast Buffet at Café Soleil Breakfast Dining Area
- One lunch at Wet Grill
- One three course dinner at any of our restaurants except Pasion by Chef Myrta restaurant, The Market and Room Service.
- Unlimited non-alcoholic beverages including coffee and tea during the time of food consumption.
Important information: Check in day the meal plan starts with dinner and day of check out ends with breakfast.Restaurants are based on availability and hours of operations are subject to change. Children age 3-12 years of age (50% discount)
Guests will receive daily buffet breakfast at Café Soleil.
Resort Details
- Cafe SoleilFeatures International dishes with a Caribbean influence. Serving breakfast, lunch and dinner.
- Nami Asian BistroOffers 4 themed restaurants in 1 including a full-service sushi bar, teppanyaki, a Pan-Asian style infused with Latin influences and a Soba (noodle) bar.
- Pasion by Chef MyrtaTaste the local cuisine prepared by award winning local chef in a tropical setting with indoor and al fresco dining.
- TempoContemporary Italian-Mediterranean cuisine.
- Various Lounges/Bars- Avenue Bar
- Martini Bar
- CoCo Lounge
- Wet Pool Bar & Grill
- Royal Service Exclusive Pool Bar
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- Airport shuttle service†
- ATM/Cash machine†
- Babysitting,Offsite†
- Baggage hold†
- Bell staff/porter
- Business services†
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Airport shuttle service†
- ATM/Cash machine†
- Babysitting, Offsite†
- Baggage hold†
- Bell staff/porter
- Business services†
- Children programs†
- Children welcome
- Children's play area
- Concierge desk
- Elevators Not Available
- Exercise gym
- Game room
- Gift/News stand†
- Golf†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: European Plan†
- Non-smoking rooms available
- Parking†
- Pool
- Restaurant†
- Room service†
- Safe deposit box†
- Sauna†
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Valet parking†
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
- Please contact hotel directly for packages & pricing.
† Fees may apply
- Children's poolThere is a children's pool on-site.
- Children's program, onsite †
- Direct access to a beach
- Fitness center on-site
- Golf location (onsite/nearby) †A 36-hole course is available.
- Hot tubThere is an outdoor hot tub.
- Non-Motorized Water Sports †Snorkeling
Paddle boats
Kayaks
Aqua-trykes
Windsurfing
Canoes - PoolThere are 3 pools on-site. This property has swim-up bars.
- Sauna †
- Spa †
- Steam bath †
- Tennis court †There are 3 tennis courts on-site.
- On-site EntertainmentLive daily entertainment
Karaoke
Theatre
Theme parties (additional fees apply)
- Old San JuanApproximately 40 minutes from hotel.
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
2795 reviews
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Mar 31, 2025Great pool bar service! Lacking almost everywhere else
Overall, I felt the resort was well kept and clean, and the rooms were well appointed. The customer service is definitely lacking in a couple areas at this claimed 5 start resort front desk and concierge mainly, but Ramon Gonzalez waited on us by the pool Thursday, Friday, and Saturday. He was attentive, friendly, and just an all around great server. He more than made up for the lack of caring from he’s colleagues in other areas of the resort. Food is the worst part. I ate at three of their onsite restaurants nectar, prime 975, their habacci. Not one meal was acceptable from food quality or service standpoint but make sure you get reservations days in advance bc they’re all booked. Breakfast also has limited options either the buffet or market or coffee shop both of the later actually have more eatable microwaved food. Typically I don’t expect much from food at a resort, but being so far away from San Juan, mean your a 45min drive(no traffic) to other options.
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Mar 31, 2025Beautiful Resort
The place is absolutely beautiful. The grounds are well kept and the rooms were great. Only problem is that they are understaffed. Food at the food truck was 10 out of 10. Breakfast good. Only ate at the Hibachi resturant and the show was great, but the food was mid. Still would go back tomorrow.
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Mar 30, 202510/10 recommend
The resort is tranquil and beautiful. Carlos Sanchez by the regency pool bar and Jonathan at the lobby bar were very polite, attentive and respectful. I had great conversations and service from both gentlemen. Piña Colada from Carlos is the best! Paloma from Jonathan is amazing. Look out for them at Hyatt regency :)
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Mar 30, 2025
Stevie is the best.
Stevie was a great help with our cabana. Very knowledgeable and friendly. All the guys were very helpful and accommodating. The whole resort is beautiful. Hope to come back soon and enjoy this beautiful place. Plenty of sun, food and fun to be had.
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Mar 30, 2025
Great place, thanks Stevie!
Great place to stay and vacation ! Stevie Romeo was so nice! He was an amazing representative of excellent hospitality and what the Hyatt brand represents - excellence. There is tons of places to swim, eat and soak in the sun. The rooms are spacious and of course the weather is perfect!
- AdvisoryThe destination of Puerto Rico is non-smoking in all public areas including hotel/resort grounds. Some hotels may still have smoking designated guestrooms and may allow smoking on the beach.
- AdvisoryThe standard cancellation policy applies to all room categories unless booking a non-refundable room category. Non-refundable room categories will be 100% fully non-refundable at the time of booking.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 21
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet policy : Pets Not Allowed