Guests will receive the following per person per day:
- One full American Breakfast Buffet at Café Soleil Breakfast Dining Area
- One three course dinner at any of our restaurants except Pasion by Chef Myrta restaurant, The Market and Room Service.
- Unlimited non-alcoholic beverages including coffee and tea during the time of food consumption.
Important information: Restaurants are based on availability and hours of operations are subject to change. Children age 3-12 years of age (50% discount)
Guests will receive the following per person per day:
- One full American Breakfast Buffet at Café Soleil Breakfast Dining Area
- One lunch at Wet Grill
- One three course dinner at any of our restaurants except Pasion by Chef Myrta restaurant, The Market and Room Service.
- Unlimited non-alcoholic beverages including coffee and tea during the time of food consumption.
Important information: Check in day the meal plan starts with dinner and day of check out ends with breakfast.Restaurants are based on availability and hours of operations are subject to change. Children age 3-12 years of age (50% discount)
Guests will receive daily buffet breakfast at Café Soleil.
Resort Details
- Cafe SoleilFeatures International dishes with a Caribbean influence. Serving breakfast, lunch and dinner.
- Nami Asian BistroOffers 4 themed restaurants in 1 including a full-service sushi bar, teppanyaki, a Pan-Asian style infused with Latin influences and a Soba (noodle) bar.
- Pasion by Chef MyrtaTaste the local cuisine prepared by award winning local chef in a tropical setting with indoor and al fresco dining.
- TempoContemporary Italian-Mediterranean cuisine.
- Various Lounges/Bars- Avenue Bar
- Martini Bar
- CoCo Lounge
- Wet Pool Bar & Grill
- Royal Service Exclusive Pool Bar
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- Airport shuttle service†
- ATM/Cash machine†
- Babysitting,Offsite†
- Baggage hold†
- Bell staff/porter
- Business services†
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Airport shuttle service†
- ATM/Cash machine†
- Babysitting, Offsite†
- Baggage hold†
- Bell staff/porter
- Business services†
- Children programs†
- Children welcome
- Children's play area
- Concierge desk
- Elevators Not Available
- Exercise gym
- Game room
- Gift/News stand†
- Golf†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: European Plan†
- Non-smoking rooms available
- Parking†
- Pool
- Restaurant†
- Room service†
- Safe deposit box†
- Sauna†
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Valet parking†
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
- Please contact hotel directly for packages & pricing.
† Fees may apply
- Children's poolThere is a children's pool on-site.
- Children's program, onsite †
- Direct access to a beach
- Fitness center on-site
- Golf location (onsite/nearby) †A 36-hole course is available.
- Hot tubThere is an outdoor hot tub.
- Non-Motorized Water Sports †Snorkeling
Paddle boats
Kayaks
Aqua-trykes
Windsurfing
Canoes - PoolThere are 3 pools on-site. This property has swim-up bars.
- Sauna †
- Spa †
- Steam bath †
- Tennis court †There are 3 tennis courts on-site.
- On-site EntertainmentLive daily entertainment
Karaoke
Theatre
Theme parties (additional fees apply)
- Old San JuanApproximately 40 minutes from hotel.
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
2708 reviews
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Feb 21, 2025The terrible customer service hinder the ability to enjoy anything
Don’t expect customer service or care about your needs. When I arrived as a single mom with two young children at 4:45 I had to wait for my room to be ready until 7pm. They promised me free breakfast and to waive resort fees which was offered not asked for. The next day we waited 2 hours for pizza no one helped us for 90 min not even drinks, the food at bar took 2 hours the next day, the reservation at Nectar was over a hour to be seated worst part is that upon check out they fought to keep the offer of waived resort fees that I finally just left without it.
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Feb 20, 2025These are Great Facilities and amazing staff; we will return with the rest of our family.
Amazing stay. We were here with the HUGE Presidents’ Weekend crowds, and the staff and facilities absorbed everyone very well. When dining reservations were tight, the Two Market stops filled the gaps. Pools were great; bars were busy and well-managed.
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Feb 20, 2025
Do NOT stay here
Disgusting. The place is a rundown mess. I felt like I was staying at a crummy cheap motel that I stayed at for a college spring break. Service is horrible and the food situation is a disaster. They don’t even have ice cream by the pool for kids! All the food by the pool comes out of a crummy food truck with very limited fried options. The place physically looks like it hasn’t been updated since 1983, it’s literally falling apart (see pics). Customer service is a joke. They didn’t clean our rooms until 6pm and we’d have to wait to go in them. Constantly ran out of towels by the beach and at housekeeping. Had two of the worst dining experiences at their restaurants, Brasserie and the golf restaurant. All the equipment at the gym is broken. The beds are so uncomfortable. The rooms are dark and depressing. The beach is rocky and gross. My child found a broken wine glass and a used condom on the sand. You can’t reserve pool chairs in advance and There’s never enough chairs at the pool. People were getting to the pool at 6am to claim chairs. There’s no towel service at the pool either. I asked what happens when there’s not one chair available for guests and they said there’s nothing they can do about it. Do not stay here!!!!!
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Feb 20, 2025Aggrieved in PR
I cannot tell you the disappointment we have encountered on this trip. We booked in September and was told to try and get golf tee times 30 days prior. Upon calling we found out both golf courses are closed during our stay. We cannot get a dinner reservation anywhere and the food we have had has been sub-par, . Also. Almost impossible to get lounge chair by pool as well. Very poor planning on their behalf.
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Feb 20, 2025
Beautiful, peaceful beach front stay
The view is amazing and they keep the beach clean. Beds were soft and comfortable. Staff was pleasant and attentive. We did room service multiple times and it was always brought timely and hot. The market was a quick place to grab breakfast. Very close to the rain forest if your considering a visit there.
- AdvisoryThe destination of Puerto Rico is non-smoking in all public areas including hotel/resort grounds. Some hotels may still have smoking designated guestrooms and may allow smoking on the beach.
- AdvisoryThe standard cancellation policy applies to all room categories unless booking a non-refundable room category. Non-refundable room categories will be 100% fully non-refundable at the time of booking.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 21
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet policy : Pets Not Allowed