Meliã Cozumel is truly one of the most impressive all-inclusive hideaways in Mexico, featuring an array of amenities, facilities and unlimited amounts of fun.
This beautiful hotel is located right on the beautiful white sand beach of Santa Pilar only 3 miles from the town of San Miguel and the Cozumel International Airport, 6 miles away from Chankanaab Park and 4 to 5 miles from the archaeological ruins of San Gervasio.
Location
BeachProperty information
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Resort details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer ratings & reviews
TripAdvisor traveler rating
5653 reviews
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Dec 19, 2024Mildew
Not sure why people rave about this hotel. It is average at best. Our first room, an ocean view, was so damp. The smell of moldy mildew was very noticeable. I have vacationed in Caribbean many times and never had such a smelly, unhealthy room. Noisy air conditioner runs constantly as it can never get the humidity out. I opted to upgrade to the “Level” at my own expense, which after my complaints I feel they should have upgraded me at their expense, as I could not possibly spend another night in the damp, stinky ocean view we were first given. Black mold painted over to disguise it I think as the fresh open pot of paint was next to the maid cart. We enjoyed the food. There was always something decent to eat. The ocean was a disappointment, people mention sargassum, this is NOT sargassum, it is mangrove runoff full of sea grass making the water a nasty brown colour. It is not possible to just go to the neighbouring hotel to swim and snorkel, they are divided by a cement wall in the ocean, you sink in what feels like quicksand through the brown, nasty water…much more difficult than previous reviews mention. At the end we found Buccanos beach club and spent the day there, beautiful clear turquoise water….what we came for. Staff were all very kind and efficient.
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Dec 15, 2024Very good.
It is my 9th day here and the place is just amazing! Very clean, very well maintained. the food is good, ala carte food is delicious! Cristian, Adrian, Fredy, Daniel, Teodoro, you are doing wonderful job, thank you so much. Sorry if I missed someone. It is my 4th time here and I would go back, hopefully. :)
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Dec 15, 2024
One of our best vacations!
We loved this resort! Smaller resort, a little older, but overall absolutely amazing. Very clean, amazing employees, good food and drinks! Beach is not clear unless the ocean is calm, but there are options within a short walk to snorkel and enjoy the clear waters.
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Dec 15, 2024
Felt Welcomed!
Daniel from Fish House Meliá Cozumel was excellent. He remembered my drink every time I came in just the way I liked it. He helped my wife with her Spanish and made it a fantastic experience. Would recommend the Fish House, and if Daniel is serving you, you will love it even more.
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Dec 15, 2024
Loved The Level Breakfast
We loved our time at Melia! The food was amazing and we loved having breakfast every morning at the Fish House. Daniel was so attentive and remembered our coffee order and had it ready every morning! I’m also gluten free, and they were very accommodating and even went to another restaurant to have gluten free bread brought over for me. I definitely recommend upgrading to The Level to have a few extra special experiences and options!