Hotel Promotions
Non-Refundable Rate. No Cancels/No changes.

These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.


Applicable Dates:
Booking Dates: 20 Oct 2023 onwards
Travel Dates: 20 Oct 2023 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
1 Kid Free.
One (1) kid age 0-12 years old. free per paying adult, maximum two (2) adults & two (2) children per room, sharing the room with their parents. 
Applicable Dates:
Booking Dates: 18 May 2024 to 11 Aug 2025;18 May 2024 to 12 Apr 2025
Travel Dates: 02 Jul 2025 to 11 Aug 2025;03 Jan 2025 to 12 Apr 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
2 Kids Free.
KIDS (0-12) years old ,Up to (2) kids free. One (1) kid free per paying adult, maximum 2 kids free per room, sharing the room with their parents.
Applicable Dates:
Booking Dates: 18 May 2024 to 01 Jul 2025;18 May 2024 to 22 Dec 2025
Travel Dates: 20 Apr 2025 to 01 Jul 2025;12 Aug 2025 to 22 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Receive $150 on Resort Credits.
Receive USD$150 on Resort Credits to be used on property for SPA Treatments, Premium Products F&B and Room Up Grade. 
Applicable Dates:
Booking Dates: 30 Sep 2024 to 31 Dec 2025
Travel Dates: 01 Jan 2025 to 31 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

OnSite Dining
  • Various Lounges/Bars
    The 5 bars offer fashionable cocktails and a selection of international brand drinks.  
     
    - Lobby bar, features live music, karaoke or a DJ selection.   
    - El Isleño: swim-up bar located in the adults-only pool.
    - El Embarcadero: beach bar located under a giant Mexican palapa. 
    - Mosaico Bar
    - Fish House Bar. 
     
    Note: The hours of operation of restaurants and bars are according to a hotel weekly schedule that may vary without previous notice. 
  • Various restaurants
    Mosaico
    International Buffet 
    Capacity 180 people 
    Continental Breakfast, Buffet Breakfast, Lunch, Dinner
    Dress Code: Casual 
    The best service option. Enjoy our buffet in a tropical Caribbean atmosphere next to the beach 

    Fish House  
    A la Carte dinner 
    Capacity 80 people 
    Dress Code: Casual 
    Nightly selection of an extraordinary cuisine from the sea, complemented by a selected wine list. Cozy ambiance with background music. Reservation required.

    Mole
    A la Carte dinner 
    Capacity 70 people Seating 
    Dress Code: Casual 
    Mexican grilled dishes served at this outdoor restaurant with ocean view. Reservation required. Open seasonally. 

    Mole SNACK-BAR 
    Outdoor snack-bar, serves traditional snacks and regional cuisine during daytime poolside or at the beach.  
    Capacity: 70 guests

    Bistro 
    Capacity 32 guests
    Dress code casual 
    Nightly selection of extraordinary Mediterranean a la carte cuisine, complemented by unbeatable views of the Caribbean sunset. Exclusive for The Level Guests and opened seasonally. 
On-Site Amenities
  • ATM/Cash machine†
  • Babysitting†
  • Car Rental Services†
  • Concierge desk
  • Exercise gym
  • Laundry/Valet service†
  • Medical Facilities Service†
  • Meeting rooms†
  • Parking
  • Pool
  • ATM/Cash machine†
  • Babysitting†
  • Car Rental Services†
  • Concierge desk
  • Exercise gym
  • Laundry/Valet service†
  • Medical Facilities Service†
  • Meeting rooms†
  • Parking
  • Pool
  • Room service†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk†
  • Wi-Fi
On-Site Wedding Services
  • Contact hotel for information on our complimentary wedding package.

† Fees may apply

On-Site Recreation
  • Archery
    Pirate themed park with archery, batting cage and balance rope.
  • Children's program, onsite

    Kidsdom

    Family entertainment and a huge selection of fun and educational kids' activities for children with our Kidsdom program, all supervised by our professionally trained activities team.  

     

    - Gift shop and souvenirs arcade ($) 

    - Kidsdom Kids Club (Kids from ages 4 to 12) features 50 inch TV and Wii console. 

    - Camping nights at our Activities Park or at the beach 

    - “Kids Car Ed”. Interactive Learning Transportation Program. Children watch a video and they practice in a mini highway with electric cars; at the end they get a driver license. For Ages from 4 to 11 years old. 

    - Outdoor playground 

    - Mini disco 

    - Workshops 

    - Supervised pool games 

  • Direct access to a beach
  • Fitness center on-site
  • Leisure Facilities

    Game Room:

    Teenagers from 12 years old and adults. 

    - 2 pool tables 

    - 1 air hockey table 

    - 1 Foosball table 

    - 1 Ping-Pong table  

    - 2 mini basketball hoops


    Video Zone:

    With the latest version of XBOX® and PlayStation®. Children from 10 years old must be accompanied by an adult, teenagers and adults.

    EVENING ENTERTAINMENT : 

    A variety of nightly shows are available in the “Salon Fantasia” according to a weekly schedule. After the show until midnight enjoy our Live or D.J music to dance, karaoke nights or Casino games at the Lobby Bar. Ask for our Pre-Hispanic show at the beach.  

    NOTE: activities and entertainment are scheduled week per week and may change according with the season without prior notice. All activities supervised by professional activities staff. Lending of equipment at the Activities Center 

  • Motorized Water Sports †

    Wave runners

  • Non-Motorized Water Sports

    Paddleboards
    Kayaks
    Snorkel Equipment

  • Pool
    Adults-only pool and activities pool with inflatable games.
  • Soccer field
  • Spa †
    YHI SPA ($)  
     
    The river spirit and the lake spirit longed for YHI’s warmth and light. They mounted up into the sky, striving with all their might to reach the sun Goddess. YHI smiled at them and turned them into drops of water which fall back upon the earth as rain, refreshing the grass and the flowers and bringing new life. 
     
    A gift for the senses! Indoor and outdoor therapeutic massages facials and body treatments.
  • Tennis court

    There is 1 tennis court on-site.

On-Site Attraction
  • On-site Entertainment

    Evening entertainment:  A variety of nightly shows are available in the 'Salon Fantasia' according to a weekly schedule.  After the show until midnight, enjoy our Live or DJ music to dance, karaoke  nights or casino games at the Lobby Bar.  Ask for our Pre-Hispanic show at the beach.

† Fees may apply

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 5839 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    5 años consecutivos hizo e dándonos en Meliá Cozumel. Siempre una bonita experiencia por eso volvemos.

    La ropa de cama se sentía húmeda, no completamente seca. La comida 3/5. La atención del personal impecable como siempre. Abril, animadora, mostró una actitud genial y nos hizo sentir muy cómodos y contentos con su atención y amabilidad. Christian, junto con todo el staff del restaurante Mole, denles un aumento a tan excelente personal, siempre atentos y dispuestos a dar el mejor servicio con una sonrisa. Asi los bartenders de la isla y la playa.

    Apr 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Hotel ameno

    Hermoso hotel, ideal para desconectarse en una escapada. Celebramos el cumpleaños de una amiga y, nos encantó. Gracias Meliá Cozumel.

    Mar 30, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great experience.

    Great experience Luis Sanches our waiter was amazing, always attentive, ask for him when you are at the restaurant, he will be ready to serve you., food was delicious, wine cold and great selection, deserts? Out of this world! Clean restaurant, beach area clean and beautiful.

    Mar 29, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Happiness

    We left 3 couples of friends and loved the location of the hotel, the friendly staff and the cleanliness of the place.

    Mar 29, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Taco mole restaurant in the Meliá

    The overall hotel is very good, the room already needs a change of mattress and is very wet, the sheets feel very wet. The mole de tacos hotel that is new was our favorite, especially for the attention Jorge gave us, it's amazing!! We've never been treated as well and as attentive as he was. The food from chefs Willy and Viviana very good. And the Varse waiters alive and fair were excellent. I would like more shows but overall good hotel.

    Mar 28, 2025
Hotel advisories
  • AdvisoryImportant Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
General Policy
  • Check in: 3:00 PM
  • Check out: 12:00 PM
  • Minimum check-in age: 18
  • General policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet policy : Pets Not Allowed

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