An all inclusive resort surrounded by natural beauty.
The hotel Occidental at Xcaret Destination is an All inclusive hotel located in the heart of the Riviera Maya. Its spectacular mix of natural and cultural environments is the inspiration for enjoying an unbeatable experience.
This stunning complex has 765 rooms and suites with terraces or balconies that are surrounded by lush gardens.
It also features riverbed formations, 7 swimming pools and a private beach with soft, white sand and tropical palm trees.
Plus, the restaurants at the hotel are designed to meet the needs of all our guests. With 11 bars, including the nightclub, and 11 restaurants, guests have the freedom to choose between a snack, an informal or gourmet lunch, or a candle-lit dinner with their partner, among many other possibilities.
This magnificent resort is located near the Xcaret eco-archaeological park and offers a great day out for the family, with over 40 cultural attractions and exhibitions on Mexico’s art and tradition.
Royal Level Occidental at Xcaret Destination is a boutique hotel within the complex.
For guests looking for an even more luxurious and sophisticated experience with a private area and personalised service. Wi-Fi and room service included, among others.
Location
Quintana RooProperty information
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Resort details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer ratings & reviews
TripAdvisor traveler rating
24996 reviews
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Nov 21, 2024Incredible stay even with some issues!!!
I booked this stay for my partners 30th birthday back in May 2024 as a surprise. I was immediately intrigued by the promotion of animals on site and the natural beauty of the hotel. Since then I religiously looked at trip advisor to keep up to date on what people thought of the hotel so that it was extra special for my partner. After reading a few slightly more negative reviews I started to worry as like I said, I wanted it to be a magical experience. The time came and we arrive at the hotel. It was quite late at night (around 9pm) and after a very long travel from the UK we just wanted to get to our rooms and relax. Check in was very slow and what would usually be a 5 minute check in anywhere else it took us an hour to finally get to the point of checking in. That isn’t necessarily due to it being busy either. There was one small family in front of in in the queue and around 5 members of staff working at the desk so what took so long I had no idea. When it was our turn to check in it only took a matter of 10 minutes to get our bracelets and get some information from the staff. After this though a kind staff member had taken our bags and escorted us to our room which was nice as due to the darkness it would’ve been near on impossible for us to find our way around the huge resort and to our rooms. When we arrived in the room I wasn’t immediately blown away. I already knew the rooms wouldn’t be your typical white wash modern room and to be honest I didn’t want that from our stay. I wanted a room slightly more authentic to the country however our room was quite run down. For example the curtain in our room was coming off the rail, the town holder in the bathroom was coming off the walls, the hairdryer was also not installed properly and was coming off the walls and the room itself didn’t seem like a proper clean had been done. That being said I’m not usually one to complain about minor things especially as I don’t come on holiday to spend much time in the room anyway. However the more I thought about it the more unhappy I was due to the amount I had spent on the holiday and the fact I was here for a birthday surprise. We spent the night in the room and then first thing in the morning I request a room change at reception. They did not put up any fight and were very understanding and immediately changed us to a new room. We couldn’t check in to the room until 3pm but we were told all of our belongings would be taken to the new room at that time and they had been. The new room was much cleaner and everything was maintained and I felt a lot better about the room. In relation to the food the resort offers many restaurants and places to eat. They have a beach restaurant that serves breakfast and lunch. We ate here often as the views were stunning and it was a great vibe through and through. They have a main buffet style restaurant which serves breakfast lunch and dinner, a pool bar that serves lunch (which we didn’t go to) and they also have a taco and pizza style restaurant which was lovely. We didn’t have the tacos but the pizza was great. They also have many al a carte restaurants which you can book in the morning. You get a certain amount of ‘coupons’ to attend the restaurants. We stayed 10 nights and so were allocated 7 coupons to visit the restaurants 7 times. I cannot give you any information about the al a carte restaurant, as they have a clothing policy. Men MUST wear trousers to the restaurant and considering I was attending a county that is 30+ degrees my partner did not think to bring trousers and therefore we could not go. So gents of you’re staying here and want to go the al a carte restaurants BRING TROUSERS!!! As a whole though I would say the food was typical for an all inclusive. Breakfast was my favourite. Lunch and dinner could be a hit or miss but we always found something to eat. Picky eaters may struggle sometimes and my partner would eat pasta here a lot due to this fact but it was tasty nonetheless. The resort itself was beautiful. There were many pools one being an adult only which is perfect if you don’t want to be near a lot of children. They also have their own sandy beach which is beautiful. Around the resort you’ll find incredible nature, ruins, and ANIMALS!!! We saw monkeys every day swinging in the trees, flamingos, beautiful birds, fish, deer, parrots. It was incredible and exactly what I came for. The grounds were clean and maintained and you never had to fight for a sun lounger which was a bonus. By the pools they have towel huts where you can get pool towels and they’re clean every day. There is a spa (we don’t visit), a good sized gym with most things you’ll need, tennis courts and much more. I don’t think you could get bored at this resort. The hotel also has many on site shops, you’re never too far from a bar where you can get pretty much any cocktail they can make. And even the night time entertainment we watched was good! We never had any issues with too much noise and the staff could not be more friendly and helpful. Be aware that they do have staff who are trying to sell you various things such as timeshare however if you politely decline they do not pressure you which was amazing. The resort is around a 10 minutes walk from the XCaret park which is a must visit. They sell the various excursions in the hotel for a reasonable price. Overall, although there were some slight negatives about the resort there was nothing that was immediately fixed and I could not be happier about my stay here. I would recommend this hotel highly whether you’re alone, coming with children and your family or as a couple of any age. There is something for everyone.
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Nov 20, 2024
Overall I love this place.
Overall I like the place just to be in the middle of the jungle vibe with nature not to fancy but rustic and I like the is spread out so I can do my morning walks to the beach to see the sun rise 🌄 keep the way it is and I will be back
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Nov 20, 2024
Best Vacation Ever!
My fiancé wanted to visit Caret parks and we decided to go with Occidental. The attention we received from everyone was amazing. I never felt that welcomed and great in a hotel before. Everyone in the hotel really met my expectations and definitely will stay here in the future. I recommend this hotel to everyone.
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Nov 19, 2024Family vacation
Visited with a large group for my dad’s 60th birthday. Was great but food was terrible at most places.
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Nov 19, 2024
Another amazing vacation at OXD!
This was our 6th trip to OXD and our experience this time was as good if not better than the other times. One point I'll make up front -- the OXD Resort management team and staff seem to take not just maintenance but also improvements seriously, as we saw many employees working constantly to fix/improve things around the resort while we were there. From small projects with landscaping to painting all of the buildings along the canal, it was obvious to us that resort staff take upgrades seriously. Our check-in with Royal Level was seamless as always, despite a small hiccup with the keying system as they were swapping out the door locks on all the rooms. Royal Level staff were as attentive as ever, and we enjoyed spending time with all of them. They went back to the "old" menus so that was a plus, and the staff handled each of our requests effectively and efficiently. We were greeted with champagne, a bottle of red wine, and chocolate strawberries in the room when we arrived, which was a wonderful surprise! Our room was clean and comfortable -- as expected. Cleaning service was good -- only issue was timing, as we tended to be in the room (later in the afternoon) when they came by to clean. Simple solution, we'll just request cleaning service for earlier in the day next time. Food was delicious as always, and we were never left wanting for excellent service with food or drink. Pamela even arranged for a scrumptious chicken mole' dinner on our last night -- it was absolutely divine. We want to thank the staff by-name that made our trip amazing: Daniel, Samuel, Alberto, Elisabeth, and David on the "Day" crew, as well as Pamela, Luis, David, Ambrosio, and Francisco on the "Night crew" at the Royal restaurant; Javier -- our favorite bartender -- and Mireya with pool service, Lesly, Andrea, and the Manager (didn't catch her name...) at the Concierge desk, and of course Apo and Max who now work the buffets. We sincerely appreciate the effort you give to make our vacations so special and we look forward to seeing all of your smiles each time we visit! One special experience we had was the tequila tasting that they arranged at the Royal Level on Wednesday... Sergio Rodriguez, the beverage sales rep w/ HBS Group, did an OUTSTANDING job of informing us on the deeper history and factors involved w tequila production, the "real" way of enjoying high-end tequilas (complete w/ work or grasshopper salts!), and was a super host for the event. Many thanks to the folks at OXD who set that up special for Royal Level guests! For those reading this contemplating their first visit -- I would say to visit with metered expectations, don't buy into the fake marketing pics and videos, go there with an attitude of enjoying your vacation and try to avoid getting stressed out over the small things. Take care of the staff and they'll take care of you -- a little kindness, appreciation, tolerance, and politeness goes a LONG way. Can't wait to return next year...!