Resort Details

Dining
OnSite Dining
  • D' Oriental
    A la carte gourmet Asian restaurant. Serves dinner. Resort wear required.
  • El Lago
    Snack Bar. Serves lunch.
  • El Pescador
    A la carte seafood delicacies. Serves dinner. Resort wear required.
  • Kids Club
    Catering to the little guys. Serves lunch.
  • La Hacienda
    A la carte authentic Mexican culinary specialties. Serves dinner. Resort wear required.
  • La Piazza
    Pizzeria. Serves dinner. No reservations are required.
  • Le Buffet
    International buffet-style dining. Serves breakfast, lunch, and dinner (theme nights featured during dinner service).
  • Los Olivos
    A la carte Mediterranean and Italian restaurant. Serves dinner. Resort wear required.
  • Paco's Tacos
    Traditional casual Mexican fare. Serves dinner. No reservations are required.
  • Sonora Grill
    A la carte Mexican Steakhouse. Serves dinner. Resort wear required.
  • The Royal Level Restaurant
    A la carte dining. Serves breakfast, lunch, and dinner. Open to Royal Level guests only.

    Guests reserving a Royal Level category will receive unlimited A la carte dinner reservations during their stay.
  • Various Lounges/Bars
    Quench your thirst at 11 bars including nightclub and lounges on the grounds of The Occidental at Xcaret Destination resort, serving exotic tropical cocktails and all your favorite beverages.
  • Various Restaurants
    11 restaurants serving international cuisine. (Including Royal Level a la carte restaurant exclusive only for Royal Level clients). 
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting,Offsite†
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting, Offsite†
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Exercise gym
  • Free parking
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service†
  • Safe deposit box
  • Sauna
  • Shopping mall†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Valet parking
  • Video games†
  • Wakeup service
  • Water sports†
  • Wireless internet connection in public areas†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services

  • Contact hotel directly for pricing and availability.

† Fees may apply

On-Site Recreation
  • Animal watching †
    On-site Dolphinarium with tours.
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite
    Kids Club with supervised activities for children ages 4-12.
  • Direct access to a beach
  • Diving †
    On-site dive shop offering a variety of dive trips ($).
  • Fitness center on-site
  • Motorized Water Sports †
  • Non-Motorized Water Sports
  • Pool
    Seven freshwater swimming pools with drink service, including the kids club pool and the salt-water pool for adults only.
  • Sauna
  • Spa †
  • Steam bath
  • Tennis court
    There are 3 lit tennis courts on-site.
Off-Site Recreation
  • Golf †
    Golf course located within 10 miles of property.

† Fees may apply

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 25415 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    An awesome memory making family vacation!

    My husband and I went for one week with our two boys aged 14 and 11 This 5 star review is mostly for these 2 wonderful people: our main man Otilio S at the beach restaurant 💕 and Christina Uc at the front desk for resolving an issue I had with our initial room. Because of them our family vacation was amazing !! The food was not 5 star … maybe 3 or 4 … but the service was pretty awesome all around. And nobody got sick. Plenty of bottled water too. You feel very taken care of. The grounds and the wildlife were magical. There was way less of an issue finding a spot at the pool than than resorts … The unlimited Xcaret package was worth it for sure as we needed 3-4 days to see it all! We loved not having to worry about being hassled on the beach or about timeshares etc - bad experiences at other resorts but not at this one!

    Mar 30, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Good place to stay

    Good place to stay if you like nature rooms was ok service of employees amazing varieties of food love the animals too.

    Mar 30, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Ok Family all in-clusive

    Best Thing was the Monkeys outside our room! Was a safe and secure place for families. Restaurant reservations- could only make them between 9-4 when we had excursions 7am-5pm. Wasn't given info on our added basic entrance to Xcaret so that was a waste of money we never go to use, on daily activities at the Hotel. room was ok small & shower wasn't cleaned well. food was ok in the buffet. Being bugged every time we would go to or from our room asking if we were new and when we came trying to sell stuff.

    Mar 28, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Bad

    During my vacation, we had a problem with the bartender Erubiel Hermanez at the Pescador restaurant. We approached him to order a couple of beers, to which he rudely responded, "Drink service is only available with the waiter at your table." The bartender had alcohol on his breath. That day, no one paid attention to us, and we left feeling upset

    Mar 28, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Worst 1st All inclusive Resort Vacation and it was a scam.

    Reception is worst staff not friendly , rude and does not care about customer , Long line up to check in and check out ,

    Mar 27, 2025
Hotel advisories
  • Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisorySTUDENT GROUP POLICY * 100 DOUBL rooms IN HOUSE maximum for student groups at any given time * 25 years old and under are considered "students' for any given time * Minimum age required for check-in is 18. * A refundable deposit of $200/per person (cash or credit card) is required. *Must be requested through our groups department, these groups will be required a chaperone as well as the refundable deposit and all above requirements.
  • AdvisorySTUDENT GROUP POLICY * 100 DOUBL rooms IN HOUSE maximum for student groups at any given time * 25 years old and under are considered "students' for any given time * Minimum age required for check-in is 18. * A refundable deposit of $200/per person (cash or credit card) is required. *Must be requested through our groups department, these groups will be required a chaperone as well as the refundable deposit and all above requirements.
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryThe hotel is implementing the reservation scheme for their specialty restaurants according to the number of nights of lodging of each reservation. The above in order to ensure a better service and logistics of guest service.
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $2.50 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check in: 3:00 PM
  • Check out: 11:00 AM
  • Minimum check-in age: 18
  • General policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet policy : Pets Not Allowed

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