Resort Details

Dining
OnSite Dining
  • Bars
    -Two bars: Lobby bar and Beach bar, both of them with waiter service available.
    -Snacks bar opened 24 hours.

    Dress code: No shorts, shirt and sandals.
  • Restaurants
    Four restaurants, one Buffet service and three a-la-carte for dinner.
    -Albatros (buffet) Breakfast, lunch and thematic dinners every night.
    -Claraboya for breakfast, lunch and dinner a la carte service. Seafood cuisine specialty. (reservation required)
    -La Trattoria a la carte restaurants opens only for dinner. Italian cuisine specialty. (reservation required)
    -Mexico Lindo a la carte restaurants opens only for dinner. Mexican cuisine specialty. (reservation required)

    Room service (extra charge per dish).

    Dress code: No shorts, shirt and sandals.
On-Site Amenities
  • 24-hour room service†
  • Babysitting†
  • Children programs†
  • Children welcome
  • Currency exchange†
  • Exercise gym
  • Laundry/Valet service†
  • Meal Plan Type: All Inclusive
  • Parking
  • Pool
  • 24-hour room service†
  • Babysitting†
  • Children programs†
  • Children welcome
  • Currency exchange†
  • Exercise gym
  • Laundry/Valet service†
  • Meal Plan Type: All Inclusive
  • Parking
  • Pool
  • Spa†
  • Wireless internet connection in public areas
Off-Site Amenities
  • Meeting/Board Rooms†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Children's program †
    The best place for the little ones is our Barcy Club, with supervised and fun activities appropriate for their age.
  • Direct access to a beach
  • Fitness center on-site
  • Pool

† Fees may apply

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 12506 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    10 de 10

    Nos encanto el ambiente del hotel. La atención de todo el personal. La comida, los espectáculos, La limpieza, realmente todo 10 de 10

    Apr 01, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Fine, once settled

    First time with an all inclusive. Check in was a very frustrating experience with contradictory information. Once settled, location met my expectations for food, pool, and beach. Do not accept offer to visit the other hotel location. This also involved contradictory information and was an hour and a half sales pitch. They do not provide the pass to return to your hotel until the end do you are stuck there, even if you ask to leave. The sales rep stays with you for the entire visit (including your meal) and asks invasive questions about your salary and personal budget limitations. Highly recommend booking excursions on your own (concierge was not helpful) as there are many options with detailed online reviews.

    Apr 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    La comida está rica,las instalaciones muy cómodas y cerca de todo

    Cuentan con un servicio excelente por parte de la gente de restaurante,bares y meseros,solo que la señorita de recepción nos dió una habitación que ya estaba ocupada y se molestó cuando fuimos a decirle,las habitaciones son amplias y muy cómodas,los colchones y almohadas súper suaves

    Mar 31, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    PARA VOLVER

    El hotel tiene buena relacion precio calidad, deberian cambiar el horario del spa para que termine depues del gym y los lavados de ropa deberian ser mas baratos (cobrar por maquinada de lavado y no por prenda)

    Mar 31, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    A Wonderful, Intimate Stay

    We recently spent 10 days at Cancun on an Occidental Costa Cancun all-inclusive package. Overall, it was a wonderful stay, with excellent food, drinks, and service. Activities & Entertainment: The resort offered tons of fun activities and nightly shows, keeping the energy lively and entertaining. The entertainment team — they were incredible, bringing so much fun and enthusiasm to the experience Not Good: Pool & Beach Seating: This was a significant downside. Pool and beach chairs were often "reserved" with towels early in the morning and left unoccupied for hours. Finding available seating — especially with shade — was tough, which isn’t ideal for families with little ones who need a break from the sun.

    Mar 31, 2025
Hotel advisories
  • AdvisoryThe Municipal Government will be charging all guests in the area of Quintana Roo an Environmental Sanitation Tax of a minimum $5 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check in: 3:00 PM
  • Check out: 11:00 AM
  • Minimum check-in age: 18
  • General policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

  • Pet policy : Pets Not Allowed

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