Resort Details
- Bars-Two bars: Lobby bar and Beach bar, both of them with waiter service available.
-Snacks bar opened 24 hours.
Dress code: No shorts, shirt and sandals. - RestaurantsFour restaurants, one Buffet service and three a-la-carte for dinner.
-Albatros (buffet) Breakfast, lunch and thematic dinners every night.
-Claraboya for breakfast, lunch and dinner a la carte service. Seafood cuisine specialty. (reservation required)
-La Trattoria a la carte restaurants opens only for dinner. Italian cuisine specialty. (reservation required)-Mexico Lindo a la carte restaurants opens only for dinner. Mexican cuisine specialty. (reservation required)
Room service (extra charge per dish).
Dress code: No shorts, shirt and sandals.
- 24-hour room service†
- Babysitting†
- Children programs†
- Children welcome
- Currency exchange†
- Exercise gym
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Parking
- Pool
- 24-hour room service†
- Babysitting†
- Children programs†
- Children welcome
- Currency exchange†
- Exercise gym
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Parking
- Pool
- Spa†
- Wireless internet connection in public areas
- Meeting/Board Rooms†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program †The best place for the little ones is our Barcy Club, with supervised and fun activities appropriate for their age.
- Direct access to a beach
- Fitness center on-site
- Pool
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
12546 reviews
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Apr 22, 2025Wouldn’t recommend
I can’t say anything about this resort stay was fun. This is the first resort I have stayed at where most the staff walked around being rude or dismissive. There were several occasions where we witnessed staff yelling at visitors and had staff yell at us as well. The rooms are subpar with extremely thin. We often times could hear people talking in the room next to us. The beach was consistently dirty and extremely tiny. The pool was a decent size but again was consistently dirty. The food was bland and was repeated constantly. Drinks were made inconsistently and often times my husband would wait 10-15 minutes for one drink. Overall the resort is lacking in so many ways. I wish I would have read more reviews before we stayed.
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Apr 21, 2025Great service excellent staff fun time
My wife & l, wish to mentón the excellent service received from the staff at Occidental Costa Cancun Resortes & Specialy to Alima, Who whent above & beyond to make our stay as pleasant as posible. Alima is uniqe. Once l go no me I will share my experiencia with friends
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Apr 20, 2025
Ok for all day fiesta but not for a relax and rest stay or vacations
Friendly staff and very decent food (however, no seafood unless paid). Nice gym. On the other hand, extremely negative points: The hotel is very noisy all day long. Poorly soundproofed rooms (the noise level of the entertainment is such that in the room you feel like you're outside by the pool), even though you're on the top floor. Tiny beach wedged between the jet ski rental place and the smell of gasoline and the Isla Mujeres pier, so extremely noisy and impossible to rest. If you want to relax, this hotel is to be avoided. Furthermore, following my dissatisfaction with either the hotel or the Barcelo group, I have not made any comprensive answer or commercial gesture following my disastrous stay (photos and videos to support this have bben send to them ).
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Apr 19, 2025
Easter holiday at the Occidental Costa Cancun
Cesar Torres, the hotel supervisor, was fantastic. He went above and beyond to make our stay very comfortable and memorable. He also made arrangements to surprise us by decorating my suite for my upcoming birthday. Some initial hiccups were sorted out in a timely manner, and the communication was very good. The hotel staff were friendly and hard-working, right from the housekeeping staff to the restaurant workers.
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Apr 18, 2025
Best service ever
Waitress Stephany was the best.!!!!!!Definitely made our stay worthwhile. We will be back. She was very friendly and accommodated our son with autism. Entire wait staff was fantastic!! Can't say enough about Stephany though!! Thank you soo much
- AdvisoryThe Municipal Government will be charging all guests in the area of Quintana Roo an Environmental Sanitation Tax of a minimum $5 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
- Check in: 3:00 PM
- Check out: 11:00 AM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Not Allowed