A fantastic resort located in heaven on earth!

Occidental Cozumel is a unique destination that is inspired by a Mexican estate and gives guests the chance to enjoy the treasures found in the Palancar Reef off the island of Cozumel.

Visiting this idyllic island in the Mexican Caribbean, just a 45 minutes ferry journey from Playa del Carmen, is something you should do at least once in your lifetime. Beyond that, visiting an all-inclusive resort that is set amongst nature, with mangroves, tropical gardens, and stunning white-sand beaches, is a truly unbeatable  experience.

The hotel’s marine surroundings make it one of the top 5 scuba destinations in the world, and the resort is fully prepared to provide diving enthusiasts with everything they need to enjoy swimming amongst the dolphins and sea turtles. It also offers a wide range of other sports such as kayaking, sailing, snorkeling, and water polo, as well as facilities such as 3 pools, a spa, gym, beach club, and 7 restaurants. 

And if that’s not enough, it is also the perfect place for a couples vacation as it offers a wide variety of romantic arrangements, or a family vacation as the resort features a kid’s club and a pool just for children. 

There is also an even more luxurious and sophisticated experience writing for you at the Royal Level at Occidental Cozumel. Offering exclusive services, this boutique hotel is located within the magnificent Occidental Cozumel resort.

Location

Beach
Cancun International Airport (CUN) : 60 miles
Cozumel International Airport (CZM) : 15 miles

Property information

Year built: 2002
Last renovation: 2016
Accessible rooms: 3
Floors: 3
Total rooms: 247

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Resort details

Amenities

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Activities

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Hotel advisories

Advisory -Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory STUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
Advisory The Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General policies & fine print

Check in: 3:00 PM
Check out: 12:00 PM
Minimum check-in age: 18
General policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.


Transfer Policy - 
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet policy Pets Not Allowed

Customer ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 9266 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Occidental Cozumel

    We just spent two weeks in Occidental Cozumel and want to give a shout out to the staff in Royal Club! Alejandra and Odalys were so kind and helpful! Also thank you Hector and Maricruz! We can’t wait to come back!!! The rooms are beautiful and spacious and the beach and water can’t be beat!

    Dec 21, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Chilling in Cozumel

    We really enjoyed the food and the staff. The snorkeling, beach,pools were excellent. The only complaint would be there are no balconies and little outdoor sitting areas for pre dinner or after dinner socializing and drinks. Otherwise a great relaxing experience.

    Dec 20, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Never again

    This property is boring with not much to do. Food is just OK. Front desk staff is terrible. I have stayed at Barcelo properties before I will not stay at this one again. There are better resorts in Cozumel

    Dec 18, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Another wonderful stay at Occidental

    I stayed Royal level with 7 other diver friends. The food alone at Royal is well worth the extra cost. We were treated so well. Looking forward to returning soon. The grounds look even better than they did in the past. They really take great care of the property.

    Dec 18, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Disappointing, but enjoyable

    We were a little disappointed in various aspects of our stay. But overall, our stay was enjoyable. Room service and any excursions were an upcharge. The grounds were beautiful.

    Dec 17, 2024