Occidental Cozumel - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

9490 reviews

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  Beautiful Cozumel setting

  Lush green setting, my wife who is a veteran travel agent and l were not disappointed in all aspects. Excellent and friendly staff kept property, rooms , restaurants clean, presentable. Specialty restaurants pleasant surprise and buffet always had a wide variety of things people expect plus many local dishes. Never had a bad meal or service. Staff are quick and ready to help the buffet run well. Bedrooms spotless, note plumbing taps hot/cold work opposite Canada/ US configuration ( blue hot). If you have ground floor watch out that Coati animals can open sliding screen door and steal food left out.. just close glass door...they not nocturnal but day time bandits like raccoons at night). Beach area is down a mangrove boardwalk. Here too are the main pool and Beach restaurant plus a Dive shop. Lots of visitors at this resort are here to dive or snorkel. Lots of boats coming and going. Beach property is narrow but beach offers long walks off property. We had a problem last day not finding loungers. Like many ,this resort has many guests staking their spots with their towels early in day. Most days enough for all but you are tightly packed in. We enjoyed the beach and adult pool every day. Very easy going clientele while we were here. A friendly place. Lots of Canadians from all over the country, Americans, Mexicans and other Spanish speakers too. Very much a family place. Not a boisterous, hard drinking crowd compared to other resorts we've encountered over the years. We felt this resort offered a relaxing and pleasant place to just soak up the sun, swim, get 3 good meals every day without having to think too much or extend any effort. We think we will return. We paid full price and it was very reasonable. Other patrons seemed happy and satisfied too. The Air Canada Vacations transfers, service and Cozumel airport work fine. Going to Negril next month but l think we will return here in 2026. We'd recommend. Bring either Cdn, or US currency to tip the hard working local staff who appreciate recognition for their efforts to make your stay a happy one.

  Mar 31, 2025
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  Maravillosa, tuvimos sólo una mala experiencia de falta de atención en restaurante, que fue resarcida con creces.

  Habitaciones muy cómodas. Hermosa habitación e instalaciones. Buena atención del personal. Buenas bebidas y recomendaciones. Un área de oportunidad está en los jugos, saben muy artificiales. Excelente atención en el spa, cinco estrellas para Ericka. Otra área de oportunidad para la entrega y recepción de toallas, a veces no coincidimos con el personal. La limpieza de todas las instalaciones, impecable. La atención del personal para snorkear, maravillosa. Nos vamos felices. Regresaría con mucho gusto. Mil gracias por las atenciones recibidas y por consentirnos tanto.

  Mar 31, 2025
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  Small and Friendly Resort

  Excellent: food, drinks, a la carte, pools, beach, rooms, bed, shower, A/C, cleanliness, service. Loved the smaller size. Very friendly. Sunset on the ocean at 7 pm! Pizza at night on roof of buffet was fun. They make Caesars. Great brandy.

  Mar 31, 2025
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  Big surprise from a smaller resort

  We were 3 stops and only 45 min from the airport to the resort. This smaller than most of the resorts we have been to was a pleasant surprise. I believe it is 253 rooms (approx). The great thing is it isn't a ton of walking or a shuttle ride to the beach or the main entrance. The villas have 6 rooms per floor 3 rooms per villa that I saw. We had a ground floor room with a nice porch. We had 3 à la carte included in our stay. The buffet though did not at all resemble any of the other resorts à la cartes. It had the ambience of a à la carte. The food was top notch not one complaint. The beach is a little smaller than in the posted pictures before the hurricanes took it away , but there is plenty room to enjoy. The water was beautiful and the sand not rocky. Normally I wear water shoes but they were not needed here. The snorkelling off the beach was an adventure. Loads of fish, 2 extremely large schools , multiple colourful fish and a resident Barracuda. There are even sting ray about. The beach service is constant and always with a smile. Daily evening entertainment, but generally a quieter resort. Never heard any loud disruptions. If you like a long beach walk you can do that. There is a Royal section where the meals are the next level. This is an extra expense, but is well worth looking into. The grounds are established and everything is full of greenery. This resort is one of our favourite places we have been to and we will be going back. We love Cozumel , the freedom to rent a Dune buggy, or this time we rented a Nissan custom to travel around the island. This was a great destination.

  Mar 31, 2025
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  Occidental Cozumel

  Beautiful grounds smaller resort had some very good dinners in restaurants buffet breakfast was good pool and beach were perfect

  Mar 30, 2025