Resort Details
- Le BuffetInternational Buffet Service (breakfast, lunch and dinner).
- Los OlivosA la carte Italian specialties.
- MariachiA la carte Mexican specialties.
- Royal Level restaurantExclusive service for Royal Level members (international specialties for breakfast, lunch and dinner).
- Various Bars and Lounges-Royal Level Bar
-Pool bar
-Lobby bar
-Snack bar-Pool bar royal level
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting,Offsite†
- Bell staff/porter
- Children programs
- Children welcome
- Concierge desk
- Elevators
- Exercise gym
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting, Offsite†
- Bell staff/porter
- Children programs
- Children welcome
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service - limited hours†
- Safe deposit box
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports
- Internet Access†
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Wedding Packages
New Beginnings Package:
- Wedding Coordinator services and assistance
- Marriage License
- Minister of Justice (Available Monday to Friday, subject to ministers schedule)
- Legal translation of all documents
- Wedding cake for up to 20 people
- A bottle of sparkling wine for Bride and Groom's toast following ceremony
- Dinner reservations for up to ten guest at one of our restaurants
- Bridal Bouquet and Groom's Boutonniere
- Wedding site decoration
- White linen decor for chairs and table
- CD player during ceremony
With a minimum of 15 rooms the Bride and Groom receive:
- Strawberries dipped in chocolate
- Romantic dinner for the newlyweds on the Beach
- 10 percent discount on couples massage at massage center
† Fees may apply
- Children's poolThere is one kid's splash pool onsite.
- Children's program, onsite
Kid's Club supervised activities for children from 4 to 12 years old.
- Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †Motorized Water Sports Available
- Non-Motorized Water Sports †Water sport activities such as kayaking, snorkeling, water aerobics, water polo, and water volleyball.
- Pool
There are 2 pools onsite: 1 family pool with children's play area and 1 Adults-Only swimming pool exclusive for Royal Club guests.
There are chaise lounges and towel service by the pool area.
- Tennis courtLighted tennis courts
- Golf †Golf course located within a mile of the property.
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
10498 reviews
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Apr 23, 2025Another good stay!
Staff made our 12 day stay a wonderful, relaxing vacation. Elizabeth, Fernanda, Lorena and Lourdes at the spa made us feel great. Luis, Jesus and staff at the buffet ensured we were well fed. Martin at Bell Desk ensured we got where we're going quickly and safely.This was our second time staying at the resort and we hope to come back again.
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Apr 23, 2025Mediocre and too far
Overall, a decent value for a family of 6. Definitely not a 5 star resort as is claimed in Google. The food was good, not limited options. Dinner reservations for restaurants were hard to get. The El Mariachi restaurant was horrible. The Chile relleno was awful. The chile was not softened and it was in tempura batter which was bizarre. The beans were awful. The only nice thing was the service. The best restaurant is Tokyo. Our chef was engaging and inclusive to everyone at the table. The food was excellent and it was a great time. The buffet was good and I really appreciated that the salsas were spicy. Good pandulce and dessert options. We would not return as Nueva Vallarta is 30 minutes from downtown and too far. It was a fine time and the staff was very friendly.
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Apr 22, 2025Highly recommend!
Leydi gave a wonderful massage! She found the most tense spots in my shoulders and worked on them extra long. Top notch customer service and a great experience all around. They even gave our party's birthday girls little cakes. Thank you, we plan to come back!
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Apr 22, 2025
Amazing place, great people, fun times!
Service is through out outstanding!!! The staff are always ready to help and always with a smile on their face. Luis Robles and David Garcia from the restaurant are rock stars...simply the BEST! Christian (vallet) always smiling and extremely polite and helpful. All the amenities are well maintained, and most importantly, clean.
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Apr 22, 2025
This place is amazing!!
Amazing place. The hotel is really well maintained, clean and the staff go over and beyond to help you. Special shout out to Luis Robles, David Garcia and Christian (vallet). It was our first experience in Mexico and we're really happy we chose this hotel.
- AdvisorySTUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment. Spring Break groups, unaccompanied minors or students without an adult chaperone will not be allowed at this hotel. You must be 18 years old to check-in.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Not Allowed