Resort Details
Customer ratings & reviews
TripAdvisor Traveler Rating
10267 reviews-
Poolside Service 10/10
Julio Larios made our days at the pool so fun!!! He was the BEST server we had…service always with a smike!!! He never let us go more than five minutes without a drink in hand!! The resort was clean, and good food!! I will definitely be back to the Occidental!!
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Amazing week
Julio larios is amazing super friendly great service an fast one of the nicest humans I have ever met he deserves a raise resort was beautiful need to rave about Julio as he was the best server and will bring us back for sure him an his wife are amazing
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Big family trip, including grandkids
The only reason I marked 4 stars instead of 5 was because it is not amenable to big families and that was a little frustrating. I could not understand why tables could not be moved to accommodate our family of 14. Instead, they split us up and I did not like that. Salt is hard to find but the rest was wonderful!! Adriana in the Kids Club was outstanding and the kids loved her!
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Everything 2/5 but Spa 5/5
Service and quality of the front desk was just okay. We were locked out of our room for three consecutive days and had to wait 30-45 min each time to have the lock repaired. Front desk didn’t care about my complaint. The concierge definitely needed improvement, except for the younger girl with light skin and glasses-she spoke English well and service was top notch! The spa was excellent. The service, cleanliness and friendliness of the spa members were amazing. Lourdes, Fernanda, Lorena and the supervisor were excellent!
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Once again we loved our stay at the Occidental!
Once again we loved our stay at the Occidental! Smaller, easier to navigate, quick responsive elevators, super friendly & helpful staff. We upgraded to Royal and appreciated the extra perks - special pool & beach chairs/beds, extra a la carte reservations, free (excellent!) room service, and especially the Royal Restaurant. My husband has sensory issues so we appreciated a quieter breakfast atmosphere with excellent service from Jesus & team. Can order off the menu or enjoy the small buffet there. It's also our favorite of the evening a la carte locations, though the Japanese experience is excellent too! Big shout out to entertainment team Carlos, Eva & Jesus, who kept us moving in water aerobics & other activities, always enthusiastic & friendly! Beach is fabulous, and the beach massages out front were wonderful! All in all it's our favorite resort to attend for a relaxing R&R type holiday! We recommend it to everyone we know, and can't wait to return