Resort Details

Dining
OnSite Dining
  • Claraboya
    Offering lunch and snack buffet with tropical drinks while overlooking the ocean. A la carte seafood dishes served for dinner.
  • México Lindo
    Mexican restaurant, featuring Mexican a la carte cuisine. Reservations required, casual dress - no shorts or tennis shoes.
  • Mirador Restaurant
    Ocean view restaurant. Serves buffet food for breakfast, lunch, and dinner.
  • Trattoria
    A la carte restaurant serving Italian cuisine.
  • Various Lounges/Bars
    • Lobby Bar
    • Bar Albatros
    • Claraboya Bar
    • Guacamaya Bar
On-Site Amenities
  • 24-hour front desk
  • Babysitting†
  • Baggage hold
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Free parking
  • Gift/News stand†
  • Golf,Offsite†
  • 24-hour front desk
  • Babysitting†
  • Baggage hold
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Free parking
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service†
  • Room service - limited hours†
  • Safe deposit box†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
On-Site Wedding Services
  • Contact hotel directly for pricing and availability.

† Fees may apply

On-Site Recreation
  • Direct access to a beach
  • Motorized Water Sports †
    Not Included in the All inclusive plan, the nearest place is Aquaworld Marina, located 5 min from the Hotel (Transportation not included).
  • Non-Motorized Water Sports
    Kayaks
    Pedal boats
    Windsurfing
  • Pool
    Family Pool.
  • Spa †
  • Tennis court
Off-Site Recreation
  • Golf †
    Golf course located within 5 miles of property.
On-Site Attraction
  • On-site Entertainment
    Live shows and entertainment every night
Off-Site Attraction
  • Local Discotheques
  • Shopping malls
  • Other Local Attractions
    Plaza Kukulcan THE BEST SHOPPING CENTER in Cancun-Walking Distance-

† Fees may apply

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 12847 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Nice hotel BUT.....

    We just returned from our 25th all-inclusive vacation, so we've seen the full range—from the truly exceptional to the downright forgettable. This resort lands somewhere in the middle overall, but unfortunately the food options and booking process drag it dangerously close to the bottom of the pack. Let’s start with the positives: The hotel itself was beautiful, well-kept, and the staff were generally friendly. The location was excellent, easy to get around and close to a few off-resort spots worth checking out. And the beach? Absolutely stunning. Powdery sand, clear water, and plenty of loungers—no complaints there. Now for the letdowns: The food options were extremely limited. For an all-inclusive, we expected much more variety and quality. The real kicker was the need to line up every morning at 7 AM to book dinner reservations—and even then, most spots were full or had strange time slots left. For a vacation, that routine felt more like a frustrating chore than a feature. We don’t mind making reservations, but this system was outdated, inconvenient, and honestly, unnecessary in 2025. It put a daily damper on the experience. In short: If you're here for sun, sand, and relaxation—this place delivers. But if you're a foodie or hoping for a seamless dining experience, you might want to keep looking. With a few changes to the food program and reservation system, this resort could be a real gem.

    Mar 31, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Muy buena relación precio calidad!

    Muy lindo hotel! Lindas instalaciones, muy rico y completo el desayuno, podrían agregar más opciones de cena, rico pero acotado. Muy bien la atención en recepción y excelente el Guest Service a cargo de José. La playa, hermosa asi como La vista desde la habitación, soñada! Muy buena ubicación, Cerca de los centros comerciales de la zona.

    Mar 31, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Hermosa experiencia en familia

    Una hermosa experiencia en familia. Un hotel sencillo pero muy lindo y con una excelente atención. El Guest Service a cargo de José, lo más. La playa, hermosa y casi sin sargazo. La vista desde la habitación, es soñada. Recomiendo! Cerca de los centros comerciales de la zona.

    Mar 30, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    EXCELENTE HOTEL

    Excelente atención,hermoso hotel todo el personal muy amable,la limpieza, la comida,el desayuno...todo todo excelente..la animación con Victor muy buena y la playa hermosa. Mención especial para Jose Escalante quien muy amablemente nos atendió y durante nuestra estadía estuvo siempre presente. GRACIAS

    Mar 30, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Good

    Hope to be there next time, we like the location and how easy to get to the downtown. It’s a safety and I will recommend it to a friend or family.

    Mar 30, 2025
Hotel advisories
  • AdvisoryImportant Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe Municipal Government will be charging all guests in the area of Quintana Roo an Environmental Sanitation Tax of a minimum $5 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
  • Current renovations: Description: Important Notes:
    *The brochure may state that the hotel is accessible for the disabled. The hotel does have ramps and elevators, inside only. The hotel does not have handicap accessiblity to the pools or the beach area.
General Policy
  • Check in: 3:00 PM
  • Check out: 11:00 AM
  • Minimum check-in age: 21
  • General policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.
  • Pet policy : Pets Not Allowed

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