Location
Punta Cana - BeachProperty information
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Resort details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer ratings & reviews
TripAdvisor traveler rating
20246 reviews
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Nov 20, 2024Absolutely the worst experience with customer service, especially a customer service manager.
DO NOT WASTE YOUR HARD EANRED MONEY The service here is the worst. The buffet is not good. The dinners are good, Blue Moon and the Italian. The Mexican was horrible. One dinner buffet was good. Service was extremely rude during buffets! You DO NOT feel welcome. You have to get tickets for towels all the way at the front complete opposite from the beach/pool They do not provide tickets until you ask. The towel service was rude when we did know we needed one. We were there and hour before and they said they had no towels and to come back, then they informed us of needing a ticket. We walked to customer service and they had to dig around for two tickets, they wee trying to give me only one until I insisted. The room service menu is trash. The only place to get food after the dinners is a bar. The food was so horrible I cant believe they served it. You get served low end liquor while the bartender at over time is taking shots of patron! To drunk to serve. The prices here are ridiculous. The tourists here are rude. Cant find spots to sit at beach. They allowing smoking everywhere even areas with no ash trays. Employees told other visitors they can smoke under covered areas. There is no where to go if it rains and you do not want to inhale smoke. I can go on and on. DO NOT WASTE YOUR HARD EANRED MONEY HERE BECAUSE YOU DONT FEEL THE RESORT FEEL HERE. Wont be coming back. The architecture is beautiful and the place is beautiful that is it. Not to mention it was our wedding anniversary. At check in we were promised a bottle of Champaign to congratulate us by customer service. We never received it. ---Respond from Victor Checo, customer service manager I wrote this review on our last night of our trip. After writing this review we received a phone call from Victor Checo, customer service manager. He stated how he saw my review and wanted my wife and I to check out 30mins early to discuss everything and make it better. We agreed and said he would send someone to assist with our luggage, 30 Mins later no one showed up, we called the front they said they would send someone asap, another 15mins passed my wife and I walked up to the lobby with our own luggage. When we gave the check out desk our name she went into the back and Victor Checo, customer service manager came out. He introduced himself and asked how our stay was. Our transport was waiting for us and to and my wife did not want to deal with the confrontation, she replied, "Fine we would just like to check out" He then responded by saying "oh well I talked to you earlier about your google review and wanted to discuss it." We reminded him how he insisted sending someone to help with our luggage 30min before check out to give us time to discuss our disappointment with he resort and how once again this represented the customer service they have. We informed him when his service failed we called the front to get help and again were left disappointed. Absolutely the worst experience with customer service, especially a customer service manager.
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Nov 20, 2024Birthday weekend
We had an amazing experience at the hotel the service given to us buy the staff was perfect we want to mention Mr Argenis Romero our asigned Butler and congratulate him on a iob well done, Also thanks to jessenia for always keeping our room in tip top shape and also Carlos for his great personality and service around the pool area. We will definitely come back
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Nov 19, 2024
Absolutely breath taking
My experience here was amazing. The beautiful views were refreshing and I’m so happy to have had the chance to experience this resort. But my time here would not have been the same without Victor Checo. He was very attentive and provided the most amazing service, very friendly and always open to any questions I had. This was life changing and I would not have done anything different. People like Victor Checo truly help make vacations like this worth it
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Nov 18, 2024
Great Hotel! Amazing service!! The location was beautiful! Chippi Hamer Rx is so happy
Excellent vacation. I loved the food here! I loved the staff especially Henry & Ariel! They were always happy and had so much energy! They were the best and very friendly! The pool was beautiful and the beach was awesome!!! The bars were amazing!!
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Nov 18, 2024Ocean blue
Nice rooms probably one of the best beds ever slept in for sure! Food is only around 2.5 star status, service around pool I can’t rate it as there is none, terrible loungers around pool . Beach is 2 stars , pools are nice but hard to screw that up. Nice grounds with beautiful lighting , service is 3 star. Over all this resort is far from 5 stars lol I woukd rate 3.5 star