Ocean Club - European Plan

Customer ratings & reviews

TripAdvisor Traveler Rating

1469 reviews

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  Amazing staff and gorgeous view with clean rooms!

  Best service! Giovanne and Roshana made us feel so welcomed. The welcome punch was great and they were so kind, always helping us look for what to do and where to go. The rooms were very clean and it is literally ON the beach. Doesn’t get better than that. And there is unlimited breakfast!!

  Mar 24, 2025
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  Not what we expected

  Expected much better service for the price we paid. Breakfast buffet was not fully available at opening. Same choices were offered daily. Beach service was poor. We had to set up our chairs/towels each day. Call button was available for food/drinks but service was extremely slow. Wait staff in dining not very engaging. No facilities to accomodate late check out after 1100 AM. Limited equipment in the small gym facility. Rooms were comfortable and spacious and housekeeping was great. Thank you to Rose who serviced our room.

  Mar 14, 2025
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  Excellent service and amenities

  The service was excellent from maids, waitresses, pool support to front desk. Food was very good and the Continental breakfast was excellent with several choices for any dietary needs including made to order omelettes. Beds were comfortable and the rooms spacious with excellent amenities in the luxury suite! Definitely first class organization. We are both appreciative of the entire staff for their efforts, care and consideration of their guests.

  Mar 10, 2025
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  Fantastic staff and amazing experiences

  Mum and I travelled from Australia and after the long trip we felt so welcome at West Bay, a super special shout out to Roshana who went above and beyond for us. We owe her so much for making our trip so fabulous! She helped us choose all our activities including kayaking to see the turtles at Mangrove Cay and a private boat charter. Alongside this she recommended some fabulous restaurants that fit mum and i’s desires. Having no expectations coming to Turks and Caicos it was well superseded due to Roshana’s efforts. Also another shoutout to Gio who was always so lively and making mum and I feel so special. The staff at Westbay really made our trip. Highly recommend!

  Feb 23, 2025
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  My Second Home!

  West Bay Club has continuously proven to be the best and most welcoming stay I've ever experienced at a resort/hotel. I started coming to West Bay Club when I was around 8 years old, and almost 20 years later it stands the test of time as my second home. This most recent trip was my first time coming back in almost 10 years (I brought my best friend with me) and it was the best vacation we could've wished for. There's something very telling in the way a hotel retains staff and stays true to their community, and West Bay Club is a true testament to that. Roshana, the daughter of my favorite bartender (Norman) - who would play dominoes with me and my dad when I was younger - was a ray of light and genuinely an amazing person to be around on this trip. Coupled with Gio, who's energy also permeated the whole resort, these two made me and my friend's stay feel like we were truly home. Raheem (and the whole West Bay Club team that worked predominantly on the beach) only further proved to us that there was something truly special that had remained in the energy of the staff at the hotel. I've visited other resorts on the island and I'm continuously amazed at how they just do not compare to West Bay. All of this to say, we will both most definitely be coming back and have not been able to stop talking about the beyond amazing time we had here. I'd recommend this resort to anyone and everyone that would listen to me talk about it for hours on end.

  Feb 19, 2025