Ocean Club - European Plan

Customer ratings & reviews

TripAdvisor Traveler Rating

1448 reviews

• 

  Nice resort on a great beach

  This was our second time at West Bay Club and I booked specifically because it is part of the iPrefer program. Last time we did not receive any iPrefer perks but this time we did get a welcome drink (some kind of rum punch) and a welcome amenity of a bottle of Prosecco in the room. We were told that we would also get a $100 food and beverage credit but when I noticed after returning home and checking my bill that it wasn’t applied, no response to my request for a credit after three days. We also didn’t receive a room upgrade as they claimed they were fully booked (which I don’t dispute, but still kind of sucks). And we asked for a late checkout since we had a 5 pm flight, and granted they extended it from 11 to 12, we wanted 2 pm. We booked a 1 bedroom suite which is incredibly spacious and well appointed, sort of. The coffee pot was in disrepair and on the last day the corkscrew broke. Granted we didn’t submit a complaint about either just went with it. And there is a decent sized mini fridge for water, wine, and whatever snacks. The bed and pillows were very comfortable and bathroom albeit small was fine and I love the L’Occitane amenities. It’s also very nice to have a washer and dryer along with laundry detergent. Housekeeping was good and a shout out to April as she accommodated us when we were in the room when she was planning to clean or do turndown service a couple of times. The only ocean view we had from the room was a small balcony off the living room otherwise our view was of the pool grounds. Breakfast was fine and usually not our thing but since it was included, we indulged. You can get made to order omelets and there is the standard scrambled eggs, bacon, sausage, oats, fruit, bagels, etc. but nothing fancy. We did also have the kale salad and pizza on the night of our arrival and the kale salad again and club sandwich for lunch on our last day. Kale salad is amazing and pizza is good- I didn’t have any of the club sandwich but my husband said it was good but also it’s really hard to screw up a club sandwich. Workout room is nice albeit small. But the equipment works and it’s not stiflingly warm. Two treadmills, an elliptical, recumbent bike and peloton along with free weights and kettle balls. I think what I like best about the resort is the beach - white powdery sand that reaches all the way into the water with no seaweed. The staff at the beach are efficient and friendly. And second best thing that they instituted since our last visit: copious water stations and refillable water bottles in the room. Love it! The staff throughout the resort are all very friendly. And the resort is well maintained and clean. Although the room and beach are fantastic, the room cost (over $1k per night) keeps this place down on the value scale compared to other places in the Caribbean that we have been (Bucuti and Tara in Aruba and Cap Maison in St Lucia)

  Jan 26, 2025
• 

  Wonderful stay

  Nice big condo units with beautiful views! Special thanks to the general manager as well as the restaurant/bar staff who were all amazing! The beach is beautiful. The hotel is well maintained. Units are clean and fully equipped ! I will definitely return.

  Jan 26, 2025
• 

  Amazing 10/10

  The west bay club is truly beautiful. The beach in Turks is so blue it’s to die for. The hotel and its staff are all incredibly nice and helpful. Roshana, Franz, and Giovanni are all the best! I would definitely revisit in the future. 10/10 highly recommend!

  Jan 12, 2025
• 

  Double charged and ignored : very disappointing experience

  We had a very pleasant stay at the West Bay Club from May 6th to May 10th, but it could have been amazing if we hadn’t been charged twice for our reservation. Despite multiple follow-ups and complaints to the hotel, our money has not been refunded, and our bank confirms that the amount was indeed charged by the hotel. We would like to reiterate our request for a refund. Unfortunately, despite numerous messages via Booking, we were ignored. For this reason, we give this hotel a 1/5 rating.

  Jan 08, 2025
• 

  Great place to stay

  Bed was very soft, entire establishment was very kind. We are a LGBT couple and felt very comfortable being at West Bay Club. Roshana was our front desk concierge. She was the most kind, funny and helpful. Helped us with all excursions, fixed a rental car, and was just great conversation. Everything was very clean and I would love to come back!

  Dec 20, 2024