Ocean Coral Spring - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

3568 reviews

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  Underwhelming visit in December

  Ocean Coral Springs resort is about 45 minutes east of Montego Bay and about the same from Runaway Bay/St. Ann’s. The closest town is Falmouth, but expect a drive if you plan to leave the resort for any excursion. Once you're on the resort grounds, everything is fairly clean and standard for a large resort. Compared to some of the resorts you see on the drive in, this is a mid-sized resort for the area. The check-in experience was chaotic. We booked a “Privilege” stay, and the check-in process took over an hour once it was finally our turn. The systems used by the resort or by H10 did not work well—despite booking directly, they were missing information about our reservation. The start of a challenging week. Overall room quality was 2/5. The room was not very clean, the floor was dirty, there were a few broken fixtures, and the fridge was broken. It took two calls to the desk to get someone to look at the fridge and replace it. They were more concerned that the fridge was not stocked on arrival than that it was actually working. The balcony had a hanging nest chair that the kids loved, and a jacuzzi tub that was questionably clean, so we didn’t use it. Beware of the Privilege Club membership people. Despite light staffing across the resort, each morning there were a lot of staff outside the main building greeting everyone. While waiting for breakfast, we chatted, and they offered us a tour as part of our Privilege stay for 30 minutes—this was a bait-and-switch tactic to do a timeshare presentation. We did not get a tour, and they gave us a 20-minute massage as compensation for the 90 minutes wasted. Resort quality was 3/5. The overall layout of the resort is nice. It's split into the adult and family sides. The water features were overall enjoyable. The main pool is big and full of activities. The lazy river does not have an actual current, but the kids enjoyed it. The kids area was the highlight for the big slide and for the fries, the closest thing to any non-meal food on the premises. None of the pools are heated, and all were very cold including the jacuzzi area. Two of the days, the resort ran out of towels, which meant very cold kids running back to the room for a hot shower. Seating is also not available after 9:30 each morning—they do not have nearly enough chairs. The Privilege areas have about 20 seats max each around the pools and maybe 10 on the beach, so be prepared to claim a spot early. The beach was rocky (as expected) but really nice. They have two small beach areas that are roped off. The beach beyond the resort is nicer, but would not recommend it due to the locals trying to sell you stuff. There were puppies, which was a big highlight for my kids, but also sad given they are likely entirely dependent on the resort goers for food/water. Staff were generally nice, but the combination of everything being understaffed and everyone operating on island time left a lot to be desired. The same staff from 8AM is working at 8PM in different stations on the resort. Bars 1/5. Expect long lines and bottled sugar mixes. Each bar area was staffed by a single person, despite being peak season, and was minimally stocked. Bartenders were consistently having to go to other parts of the resort to restock, were out of various items, or were busy on other tasks and unable to help customers. There was no fresh fruit of any kind during our stay—only bottled strawberry, mango, or piña colada mix that was mostly sugar. Because bars were consistently out of items, the kids were constantly disappointed. The main building and all bar areas smelled like the drippings of artificial sugar from days past. I appreciate the reusable cups, but often felt the cleanliness of the cups was questionable. The premium alcohol is well quality at a college bar. Canned beer (which was common due to taps not working) was the best option around. Restaurants: Italian – 2/5. The highlight was fried mozzarella, two fried sticks, a spoon full of marinara, and a spoon full of some kind of beet sauce. Japanese – 3/5. Like a low-end hibachi place in the US. Food was fine, but get the soup not the sushi appetizer. Buffet – 4/5. Slow, but the food was overall fine. Be warned, they have a crepe station for breakfast, but no staff is trained how to make a proper crepe. Jamaican food truck – 4/5. Jerk chicken was the highlight of the resort food. Burger Shack – 4/5 (fries), 1/5 (burgers, service). Buffet style, but working on island time. Route 66 BBQ -- 2/5. Ice Cream - 4/5. Good ice cream place, but they do not open until after 5 for some reason. Generally - Again, understaffed and understocked. At multiple restaurants, our waiter would disappear out of the front door to procure drinks (water, sprite) or other items from someplace not in the restaurant. Staff was usually nice, but service was slow and inconsistent. Portions were smaller compared to other all-inclusive places we've stayed, and food felt more like someone recreating a dish from a menu description than having been a trained chef. Privilege benefits—do not bother. The concierge service is through WhatsApp, response times are in the hours, and staffing was incredibly limited. For the Privilege areas, the concierges had to go across the campus to get anything. Only water was stocked nearby. It also included restocking of the mini fridge, which was never needed. Entertainment: Sports bar - two pool tables, ping pong, and foosball. Lots of cats around the place and a variety of sports on the TV. Bowling - when it's not crowded, the kids really enjoyed playing. They are lightly stocked and don't have small shoe sizes (bring close toed shoes for kids). VR Park - they have a VR Place with moving chairs and things. This was the kids favorite, but was roughly $15 for a 3 minute ride. Family area - this was a waste of space. They had some old board games, a few game consoles that looked like they may not work, and a tiny pool table. Our kids walked in and right back out. Kids area - we are not sure what this is called now. The wrist bands said Daisy Club but the web portal and place are something else. Either way, it was two small rooms and an outdoor area at the far side of the resort. We didn't feel comfortable leaving the kids there. We wont be back to OCS or to another H10 resort after this trip. Every experience across the resort came off as a poorly managed corporate cost-cutting exercise. We had 5 days of beautiful weather in Jamaica, but it was ultimately not worth the trip.

  Jan 25, 2026
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  Beautiful hotel in paradise

  Beautiful hotel with excellent facilities. Food is amazing and the waiting staff are exceptional, especially Lashea in Martha’s Market. X

  Jan 23, 2026
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  Amazing

  The resort was nice. We stayed in a privilege, ocean front room. The butler service was great. They were attentive to our needs. The mini bar was restocked daily with beer, sodas, waters, chips, and miniatures. The room was cleaned daily. The privilege amenities made you feel like stars. The entertainment and activities at the resort were entertaining. There were so many restaurants to chose from at the resort. I highly recommend staying at least 4-5 days to explore most of the resort's amenities.

  Jan 20, 2026
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  I will return soon

  I stayed at this resort for my honeymoon i want to to shout out the Reception team for the incredible service and to Mr Annikey for going above and beyond to make sure this trip was seamless.

  Jan 19, 2026
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  An open letter of gratitude for an unforgettable stay

  Dear Ocean Coral Springs Management Team, I am writing to express our heartfelt gratitude for the most wonderful 10-day experience we had at your resort. This was our second time staying with you as a family, and once again, you made our trip truly unforgettable and deeply meaningful — especially for our children. We initially stayed in room 2430, and when our return flight to Toronto was unexpectedly cancelled due to a snowstorm, your team handled everything with such care and efficiency, quickly placing us into room 2515 for an additional two nights. What could have been a very stressful situation was instead met with warmth, kindness, and genuine hospitality. The Privilege team was exceptional. Everyone was professional, welcoming, and attentive, but I would especially like to recognize Jodian, Sutanya, Roslyn and Selena. When we returned to the resort following the flight cancellation, we were greeted with warm hugs and familiar smiles — a small gesture that meant so much to us during an uncertain and emotional moment. You truly made us feel at home. Your entertainment team also made a lasting impression on our family. Britne and Peppa consistently went out of their way to say hello to our children, making them feel seen, special, and excited each day. Those moments mattered more than you may realize. A special thank-you as well to the bowling team, who faithfully saw us every evening and, with great patience and enthusiasm, practically turned my son into a “professional” bowler. Those nightly routines became some of our favourite family memories from the trip. Thank you again for the care, heart, and consistency your entire team brings to the guest experience. It is because of people like you that we return — and why this resort holds such a special place in our family’s hearts. We cannot wait to come back. With sincere appreciation, David & Julia Rego & Family

  Jan 19, 2026