Ocean Coral Spring - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

3279 reviews

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  Ocean Coral Spring - April 2025 Stay Review

  Hi all, my family and I stayed at Ocean Coral Spring in Montego Bay from April 12 - 19th, 2025 through Air Canada. We had overall an amazing time and are happy to say that the resort accommodated us for our food halal dining request (in many instances), and the staff were inviting. Some Comments: The rooms: Good - Standard garden view - nothing fancy was nice and spacious - AC worked well and the garden room was nice had a swing and patio - Room was cleaned daily by Carlene (for our room) who did a great job! However like most resorts I would recommend bringing indoor sandals as without vacuuming you will feel general debris and sand under your feet and the resort did not provide indoor slippers. - Room as most vacation spots on the beach did have pieces that were dated and broken but generally the room was bright and inviting. Food: Great and Options for halal! - Lots of lunch and dining options that cater to a variety of requests. - We upgraded at the hotel for privilege/preferred status that provided us extra services that prevented us having to book timings at restaurants daily in person. This service also allowed for us to make special halal dietary requests. Though we couldn't have everything on the menu and we had to order ahead of time - the team really worked to give us great options. Two exceptional staff that allowed for this to happen were Bri and Mel who were always there to greet us before dinner to ensure the chef knew of our halal dietary restrictions and made sure we were seated at our reserved time. Pools: Clean and good chance to find lounge chairs - Have a toddler so we spent hours in the pool lots of room and didn't feel overcrowded. - You may have trouble securing a chair but you could find some options or single seats later in the day Beach: Cove with warm water - smaller beach area but still lovely Drinks: We don't drink but found the non alcoholic options and coffee at Mike's coffee bar and the privilege restaurant really great. However - they apparently had a South Asian chai option that wasn't available during our stay. Overall - as someone who likes to try new resorts all the time instead of visiting the same place twice. I would actually return. 4.5/5!

  Apr 23, 2025
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  Love it coming back

  What a great holiday. Hotel and staff were fantastic. Shanardo is the best I come back every year just to see him .who represents the hotel in a positive professional manner he is a delight . He does it all picked restaurant everything . He needs a raise

  Apr 22, 2025
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  Amazing stay

  Check in was unimpeded. The property was clean, modern and beautifully maintained.i enjoyed the amenities and accommodation. Mr Weston the guest service manager was exceptional. The room was clean and spacious. The restaurants were conveniently located next to each other which is definitely a plus. The food was great.

  Apr 22, 2025
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  Choose another hotel

  Disappointing visit to Jamaica where we stayed at the Ocean Coral Springs resort. If you’re thinking of booking, don’t. • Not a five star resort, it’s a low 4 at best • Slow service everywhere. “One moment please” actually means about 20 minutes • Never any wine available at lunchtime and on 3 occasions I walked to the lobby to get wine myself • Air conditioning broken in room, which was fixed • Bathroom not cleaned daily – long black hair present for a week, advised manager was told this had been deep cleaned to return with the hotel manager to see said black hair on shower wall still present • Hotel is tired – any maintenance seems to be slap dash • Theft is rife from hotel safes. We knew of two individual cases where £1,000 and £250 respectively vanished from the safe. • Red Snapper bar – hit and miss with sunset drinks. Should be open every evening and not closed at 5. • Most restaurants incredibly slow with food not prepared to order, rather ready made in the back o Red Snapper – dreadful lunch, good for limited breakfast o Indian – best service o Route 66 – awful o Teppanyaki – best restaurant by far o Italian – items not available on limited menu and rude server o Martha’s Market – mayhem. Dirty walls, dirty ceiling. Slow service o Privilege – if this was their best, that’s a shame o Jerk shack was amazing though • Tour sold by onsite vendor to Dunns River Falls with a catamaran and snorkelling trip cancelled upon arrival to catamaran site – still awaiting refund When we were there, there was a convention for Jamaican teachers for 2 nights and 3 days which the hotel couldn’t cope with. There were queues everywhere and this impacted severely on paying guests’ experiences. I’d say about 10% of staff were polite, the rest not so much. Special shouts outs to Shane and Nickey at Martha’s Market for acknowledging that we wanted wine with lunch! Big thank yous to Rajay, Ronaldo and Thaneshia at the lobby bar for always being friendly and smiley. To Samantha at Red Snapper bar for the yummy margaritas and finally to Brison the F&B concierge who listened to my concerns. Andre tried to help with everything but sadly he was putting out little fires everywhere due to so many mishaps with so many guests that some goodwill gestures such as restaurants weren’t booked. He did put things right where he could. In summary, if you’re thinking of booking here – don’t. Go elsewhere.

  Apr 22, 2025
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  It was a lovely holiday but not a 5 ⭐️ resort

  We are an English family and have just returned from a 2 week holiday at this resort. Even though we had a lovely holiday, there were pros and cons which should be highlighted as it is graded 5 star, which personally I do not feel is justified. Pros: Restaurants provided a good variety of food options. Guest Services were excellent. Firstly, attending to repair a broken safe and then booking us into the Italian after 10 days of trying. The Japanese restaurant was a particular favourite, brilliant atmosphere and excellent food. The layout of the resort was really good, everything easily accessible. The gym was very well equipped even though the air-conditioning was not brilliant. The majority of staff were helpful and attentive. The corridors, toilets, and pool areas were clean. Beach is very accessible with shallow water. Cons: Martha's market buffet service was very hit and miss. Drinks order would be taken but often would take ages to appear. Coffee shop service was slow, resulting in long queues. Also some staff were miserable. My 16-year-old was refused a Frappucino because of his age!!! Hygiene in the pool was limited. Staff were not seen cleaning the pool thoroughly. A person vomited in the pool, and it was closed. However, the signage kept blowing down, so people would not have been aware, and no staff were seen cleaning it afterwards. On the last day, we were approached by 3 staff members asking us to write a review on Google. However, they remained with us whilst writing it and tried to dictate the star grade and comments and then asked us to post it whilst they were present. My advice is to ignore these reviews. Booking the Italian and Japenese was problematic as Privilege guests had priority, which often resulted in these restaurants being fully booked even though we'd logged in at 8am to book. There was a constant smell of cannabis across the resort. Only Privilege guests can get branded drinks Sun loungers around the main pool needed to be secured at 5.30pm. Limited sun shade around the pool as no parasols. The spa was reasonable with a hydropool, steam room, and sauna. However, the plunge pools were not working, and in the relaxation room, even though tea was provided, there was no hot water or milk. When we asked for these, the staff seemed very put out. Spa treatments are very expensive. There was limited bar service around the pool, sports bar, and lobby areas.

  Apr 21, 2025