Resort Details
Customer ratings & reviews
TripAdvisor Traveler Rating
23131 reviews
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Apr 05, 2025Satisfied guests
Excellent experience. Good food. Excellent staff and customer service. Stayed in one of the privilege rooms; very spacious and clean. Our butler Brandon Mireles was excellent, always happy to assist and always on top of our needs and requests. I highly recommend this hotel. All the staff from the front desk, room services, food services and other areas were great.
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Apr 05, 2025
Great vacation
As a privilege guest Coral and Turquesa provides a quality, luxurious and romantic trip. We enjoyed all of the amenities the hotel had to offer and the activities (especially the yoga classes in the morning). The spa privilege experience was amazing. We loved using the sauna, steam room and aqua therapy. A big thank you to Emmanuelle, Miguel, and Eduardo at the privilege lounge for great dining and service our entire trip. Also to Ricardo and Angel at the beso pool. Thank you to our Butler Carlos, he made sure our stay was excellent! Thank you to Hector for helping us with our luggages and our transportation schedule. We will definitely be back soon!
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Apr 05, 2025
Great experience as always
This was our 5th stay at this resort. We love the resort and their staff. This trip our butler was Sebastian. He went above and beyond to make our stay a great experience. We also had great service at the Privilege Lounge from Miquel and Jesus. Also great treatment from Freddy and the bartender at the Bistro. The addition of the mixologist Jonathan at the main lobby was a great addition to the serves provided. He did an excellent job!! I also want to say that we received great service at the buffet the morning we left from Eduardo and Ricardo. Top notch service, We will be returning in June and are looking forward to another great experience!!
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Apr 05, 2025Great stay
Overall we really enjoyed our stay at Ocean Coral & Turquesa. We are a family of 3 with a 6 year old. We stayed in a Daisy Jr Suite It was spring break and there were many teens/young adults at the activity pool. It was debauchery and we avoided that pool but we were on totally different schedules so we never ran into them during meals etc. They left halfway through our stay and more families came which made the buffet, quiet pool etc. way more busy. We started to miss the spring breakers haha Pros: There is a quiet pool that we were able to get chairs at most days and spent most of our time. The food was good. We really liked the Italian and Japanese restaurants There is a bowling alley that we would go to at 3pm when it opened up and it was a lot of fun. The kids pool looked fun but our guy said the slides were boring. He didn't try the Kids Club because it was being renovated and so much stuff was outside. We like indoor kids clubs to get him out of the heat for a couple of hours. Our room was clean and the beds were comfy. The shower was awesome and we always had hot water. Service was great Cons: Check in was slow - painfully so We were on the first floor in a corner so people were always walking by and we couldn't enjoy our balcony. In all fairness we did not ask to move but they also told us the hotel was very full. One night at 10:30pm workers were drilling and hammering in the bathroom next door. I went out and they pretended that they didn't speak English (I heard them earlier). I called the front desk and it was stopped The buffet was really good but it was always the same (theme nights only changed a couple of dishes) Drinks by the pool were really watered down. Go to the lobby bar if you want a real drink We were excited about the Route 66 restaurant but it was not good People would keep towels overnight and put them on chairs early (we were up by 7:30am) and had trouble finding a chair. Towels weren't even available until 8am so workers should have been taking their towels and not allowing this.
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Apr 04, 2025
Privilege member experience
We had an excellent experience with this resort. We are Privilege members and the service provided to us was top notched. Hotel staff made us feel welcome. Checking in was smooth with the help of privilege guest attendants. Rooms are well stocked and well maintained at all times. Food selections are abundant and will cater to every persons unique palate. Our butler- Brandon is simply the best. He attended all of our concerns and needs. Knowledgeable, service oriented and guest centered. Another memorable vacation with friends, can say bucket list checked. Definitely a place to visit and revisit. Highly recommended. Definitely 5 stars in all aspect. - Rey ( 7117 )